ShopMetrics Alternatives (September 2025)

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Feedbackly - the only customer feedback platform with automated CX software, Education, Consulting, and industry-leading knowledge.

With Lumoa, you see in real time what makes your customer experience better or worst. Close the loop on customer feedback with our customer experience platform.

A new-generation digital unified CX management platform that helps you transform your business online & build lasting relationships with your customers

XMPro offers a revolutionary suite of real-time business process and intelligence tools designed to transform industrial operations into intelligent powerhouses

Build reputation and gain insights for your B2B service organization with the ClearlyRated experience management platform.

Discover UXPressia's suite of customer experience tools and user journey mapping solutions. Create exceptional UX maps and personas online with our ultimate platform and management software trusted by Waters, Michelin, Accenture, Siemens, and others.

Elevate your company's digital transformation with the industry's most intuitive Customer Intelligence platform.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Supercharge your customer experience with Local Measure's advanced contact center software. Elevate your customer service and boost satisfaction.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Apple Search Ads Partner. Automate workflow, get market insights, and team support, optimize campaigns and get 2X ROAS growth. Formerly SearchAdsHQ.

Real-time customer experience analytics for enterprises and high-stake decision makers. Never lose a customer again. Book a demo!

Discover Cemantica, leading customer experience management software designed to empower CX strategies with advanced journey maps and VoC integration.

Accelerate your business growth by providing stellar customer experiences. Be the brand that customers love. Begin your FREE trial to #RefineExperience

World's most advanced Retail Execution software built for global CPG brands. Image Recognition based automated store audits and real-time retail execution analytics, help drive perfect retail execution and improve per-store sales.

Drive business success with Sogolytics, the leading feedback and experience management platform. Schedule a demo today!

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

Easily track, visualize, share, and analyze their omnichannel marketing budgets and plans. A software build with CPG Marketers in mind!

Harness data-rich insights across transactions, surveys, and foot traffic with Sense360 by Medallia, the leading consumer behavior insights platform.

JourneyTrack is a comprehensive, all-in-one customer journey management platform that drives business transformation and results.

The leading task management platform for Retail Operations | Cegid Retail Store Excellence (ex StorIQ)

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Create exceptional customer experiences at scale with Medallia

Free survey software: QuestionPro online survey software to create surveys and questionnaires in minutes! Use our free survey platform with 80+ question-types, ready made templates, multiple survey distribution & data collection option and robust survey analytics dashboards.

It’s all in the name – at MarketResponse we make sure you’re in tune with your market. With us, you’re ready to respond quickly and effectively to current trends and to the changing needs of your target audience. We’ll also help you carve out unique space for your brand and guide you in the creation of outstanding customer and employee experiences. What’s more, we ensure you stay relevant thanks to data driven digital campaigns and state-of-the-art marketing and research technology.

Explore Repsly's retail execution platform and discover solutions for merchandising, field sales, and promotion execution. Learn how your field team can work smarter with Repsly today!

Empower everyone in your organization to rapidly collect, analyze and act on business insights at scale with CoreXM.

Meet your customers in any app or website in seconds with in-person guided CX solutions from Glance. Learn more and request a demo today.

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

Transmonqa provide Quality monitoring software that easily allows you to achieve your Customer experience. It is the best monitor tool to use

Forsta offers cutting-edge solutions in Customer Experience and Market Research Technology. Specializing in comprehensive CX, enterprise feedback management, VoC, VoE, Qual, Quant, and Data Visualization, we deliver rich, global research and insights.

A complete experience management platform to collect customer feedback, drive loyalty, and increase satisfaction with targeted surveys, prototype tests, session recording & heatmap.

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Maximise the selling potential of your retail space with DotActiv’s category management software, deep expertise and proprietary processes.

Our enterprise software unearths millions in hidden costs, predicts risks, drives greater performance and productivity without diluting ROI.

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

Win at retail. Our on-demand platform connects brands to shoppers to capture in-store information, gather rich consumer insights, and drive product trial.

The customer experience dashboard for hospitality operators.

The World's Leading Voice of the Customer Platform, Leveraging Zero-Party Data to Empower Retailers and Brands with Actionable Insights.

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

The ultimate, real-time, customer engagement tool that provides a simple way to solicit concerns and compliments from your customers.

Improve User Experience on your Website for Better Conversions!

Boost offline retail revenue and enhance customer satisfaction with shopper data analytics, automated staff tasks, and personalized shopping.

Smarter commerce experience management with AI-fueled personalization, merchandising, and site search

Movista is the most robust retail execution software for in-store teams

Enhance your digital customer experience using powerful Medallia Digital Experience Analytics to capture real-time insights impacting digital experience.

The complete analytics stack for consumer brands: track your retail execution, identify issues in real-time and take action where it matters

Make every customer interaction matter by connecting all your business data across marketing, sales, commerce, and service. Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships.

Validate app and game ideas, design and features before investing in development. A/B test app page elements in App Store & Google Play, grow CVR and ROI.

Manage quality effectively with our smart quality control software. Create reports faster and exceed customer expectations.

ChainDrive is a fully integrated end-to-end ERP & Omnichannel retail management software designed for today’s retail, etail and wholesale business

Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

Baremetrics is Subscription Analytics and Insights: One click and you get hundreds of valuable metrics and business insights!

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

When your people thrive, so does your business. Discover how to optimize and deliver employee experiences at scale to grow your people and bottom line.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

Improve your brand performance with Launchmetrics' leading software solutions for fashion, lifestyle and beauty brands

Design customer journey mapping and customer experience. Tool to capture the current experience along with collaborating and sharing feedback for mapping persona, empathy and customer journey.

Medallia Concierge is an intelligent text and in-app messaging solution that personalizes, and elevates customer experiences and builds loyalty.

Our platform digitizes and organizes all your visual merchandising information securely in the cloud. From HQ to store floor, your plans move faster.

Optimize retail operations with POPProbe's SaaS. Improve task management, communication, and training with a user-friendly platform.

Monetate is the #1 personalization platform and consultancy designed to help ecommerce and digital businesses scale KPIs and wow customers.

We create predictability for consumer brands in the unpredictable world of retail. Game-changing technology that attacks consumer brands' hardest problems.

We translate your visitors' experiences into numbers, recognize their behaviour patterns all along the customer's journey and provide instant actionable insights. No more Data SPAM

Home The Next Generation of Manufacturing Operations Reach unparalleled efficiency with AMFG's award winning technology Get Started OEMs Supercharge Your Machining Operations using AMFG’s Award-Winning Software Machine Shops Streamline Your Machine Shop with Smart Manufacturing Solutions Additive OEMs Unlock the Full Potential of Additive Manufacturing with AMFG Additive Service Bureaus Scale Your Additive Manufacturing Operations

Delegate your organic and paid growth to a cross-functional team of ASO & UA professionals empowered with SplitMetrics intelligent solutions and expertise.

Discover the ultimate platform for retail management and staff development. Streamline operations, enhance training, and boost your team's performance with Progress Retail.

B2B eCommerce for distributors and manufacturers. CSX eCommerce includes ERP integration, eCommerce, product catalog, PIM software, CMS, analytics, and more!

SQM’s Customer Service QA Software is a single platform that helps call centers reduce costs and improve agent engagement and customer experience.

Not just another reputation monitoring software. Measure and manage resident experience, identify strengths, & resolve issues in real time.

Qmatic is a global leader in customer journey management. We manage over two billion customer journeys each year, across more than 65,000 systems worldwide.

With Medallia video, capture richer insights from your customers and bring their stories to life while driving ROI for your business.

Elevate team execution in every store. Restaurant, retail, and other multi-unit operators use Zenput in 60,000 locations across 100 countries. Schedule a demo.

The Complete Online Customer Service Platform Automated and agent-assisted CX channels. Knowledge For YourTeam Knowledge For YourCustomers Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging Boost Agent Efficiency by Up To 20% Equip your team with the tools to better serve your customers, boosting standards of service and increasing efficiency by up to 20%.

Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.

Azumuta, the #1 industry-leading tool that fully supports operators by centralizing all knowledge, on-the-floor training and communication.

Elevate your call center with valuable insights to enhance customer satisfaction, agent productivity, and operational efficiency. Works with Mitel, Genesys Cloud, RingCentral, and more.

Revolutionize your customer experience with QLess queue management platform, the perfect system for physical and virtual visitor management.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

Save time and money by outsourcing your employee exit interviews. Ex-employees also feel more comfortable and share valuable insight.

Unleash the potential of comprehensive software suite for enterprise management to boost your business efficiency and growth.

The ultimate tech platform that simplifies the process of categorizing, hiring, and compensating independent contractors all in one place

TapClicks is the ultimate marketing automation platform for agencies, media companies, and brands. Our comprehensive suite of tools, including data management, reporting, analytics, workflow management, SEO, and more, delivering better efficiency.

Whether you're focused on UI, UX Research, Design, or CX, with the UserTesting Platform you can get customer feedback to improve digital experiences and drive innovation

AI and Consumer-first technology to provide amazing experiences and the joy of discovery on your smart phone.

Experience Management Platform for IT - Lead IT and Service Management with Employee Experience and use to manage your Experience Level Agreements (XLAs).

Streamline your appliance retail operations with Appliance.io. Experience seamless integration with 18+ programs and 100+ features designed exclusively for appliance dealers. From point-of-sale to delivery scheduling, our cloud-based platform ensures smooth, efficient operations. Say goodbye to software struggles and outdated technology with Appliance.io's bi-weekly updates and industry-specific solutions.

The complete ecosystem online and in person, connecting marketing and operations.

Used at over 20,000 business locations to survey, collect, and analyze customer engagement and customer feedback. Improve client retention with us!

Attract buyers, build loyalty, and manage customer relationships across the enterprise with CRM and customer experience (CX) solutions from SAP.

Sprocketは、PDCAサイクルを回し続けることでCXを改善していきます。タグを入れるだけでWebやアプリで1to1コミュニケーションが可能となり、CVR改善だけではなく顧客育成やLTV向上を実現します。

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

Style Arcade is an easy-to-use fashion software suite offering digital assortment planning & retail analytics that provides merchandising recommendations for retailers to achieve revenue & profit growth.