Qualtrics Customer Experience Ratings (September 2025)
This page breaks down Qualtrics Customer Experience ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Qualtrics Customer Experience’s overall reputation. This data-driven overview will show you exactly how Qualtrics Customer Experience is rated - including how it compares to competitors.
Qualtrics Customer Experience's Overall Rating Summary
- Average Rating:4.0/5
- Total Reviews:1,592 reviews
- Sources:G2, Trustpilot, Trustradius, Gartner, Capterra, Softwareadvice
- Last updated:September 1, 2025
Qualtrics Customer Experience Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 736+ reviews | 01.09.25 |
 Trustpilot | 1.2/5 | 157+ reviews | 01.09.25 |
 Trustradius | 4/5 | 398+ reviews | 04.05.25 |
 Gartner | 4.4/5 | 146+ reviews | 01.09.25 |
 Capterra | 4.7/5 | 76+ reviews | 03.03.25 |
 Softwareadvice | 4.6/5 | 79+ reviews | 01.09.25 |
What is Qualtrics Customer Experience?
Qualtrics XM offers a comprehensive Customer Experience platform that enables businesses to hear every customer’s voice, fix broken experiences, and increase loyalty and spend through holistic understanding and actionable insights. Key features include advanced experience analytics, AI-powered agent coaching, real-time insights, and automated workflows to drive the next best action. The platform integrates seamlessly with systems like Adobe, Zendesk, Salesforce, and Hubspot, providing a centralized, omnichannel approach to customer experience management.
🤔 Qualtrics Customer Experience vs Competitors: How Do Ratings Compare?
Check out Qualtrics Customer Experience AlternativesFrequently Asked Questions
How trustworthy is Qualtrics Customer Experience?
According to G2 and Trustradius review sites Qualtrics Customer Experience holds ratings of 4.3/5 and 4/5 respectively from 1,134 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Qualtrics Customer Experience rated?
Qualtrics Customer Experience has an average star rating of 4.0 out of 5 stars based on average of 1,592 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Qualtrics Customer Experience public reviews pages on platforms: G2, Trustpilot, Trustradius, Gartner, Capterra, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Qualtrics Customer Experience is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.