NICE CXone Ratings (September 2025)
This page breaks down NICE CXone ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand NICE CXone’s overall reputation. This data-driven overview will show you exactly how NICE CXone is rated - including how it compares to competitors.
NICE CXone's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:3,769 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Facebook
- Last updated:September 1, 2025
NICE CXone Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 1,720+ reviews | 01.09.25 |
 Capterra | 4.2/5 | 580+ reviews | 11.12.24 |
 Trustradius | 4/5 | 952+ reviews | 01.09.25 |
 Gartner | 4.6/5 | 516+ reviews | 01.09.25 |
 Facebook | 5/5 | 1+ reviews | 01.09.25 |
What is NICE CXone?
NICE CXone offers a unified interaction-centric platform that orchestrates customer interactions across channels seamlessly, leveraging a cloud-native foundation for secure and scalable deployment. It features rich CX capabilities, integrating channels, data, applications, and knowledge to enhance customer experience at scale, and utilizes Enlighten AI, purpose-built for CX, to deliver exceptional experiences for employees, consumers, and businesses. The platform aims to optimize and scale CX, master interactions with AI, and provide a comprehensive cloud foundation for efficient and friendly customer conversations.
🤔 NICE CXone vs Competitors: How Do Ratings Compare?
Check out NICE CXone AlternativesFrequently Asked Questions
How trustworthy is NICE CXone?
According to G2 and Trustradius review sites NICE CXone holds ratings of 4.3/5 and 4/5 respectively from 2,672 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is NICE CXone rated?
NICE CXone has an average star rating of 4.3 out of 5 stars based on average of 3,769 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from NICE CXone public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for NICE CXone is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.