Brightmetrics Ratings (September 2025)
This page breaks down Brightmetrics ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Brightmetrics’s overall reputation. This data-driven overview will show you exactly how Brightmetrics is rated - including how it compares to competitors.
Brightmetrics's Overall Rating Summary
- Average Rating:4.9/5
- Total Reviews:129 reviews
- Sources:G2
- Last updated:September 1, 2025
Brightmetrics Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.9/5 | 129+ reviews | 01.09.25 |
What is Brightmetrics?
Brightmetrics offers powerful, intuitive analytics and dashboards for contact centers and unified communications, featuring HISTORICAL Analytics for deep insights into customer experiences and REAL TIME Analytics for up-to-the-second data to make quick decisions. The platform allows users to create customized dashboards and reports, monitor call queue activity, and receive automated alerts to stay ahead of issues. Trusted by over 4,000 contact centers globally, Brightmetrics enhances customer satisfaction, agent productivity, and operational efficiency.
🤔 Brightmetrics vs Competitors: How Do Ratings Compare?
Check out Brightmetrics AlternativesFrequently Asked Questions
How trustworthy is Brightmetrics?
According to G2 review site Brightmetrics holds rating of 4.9/5, highlights excellent reputation and user approval as of September 2025.
How many stars is Brightmetrics rated?
Brightmetrics has an average star rating of 4.9 out of 5 stars based on average of 129 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Brightmetrics public reviews pages on platforms: G2. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Brightmetrics is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.