Oracle IT Service Management Suite Alternatives (September 2025)

Editor and User Reviews: From the trusted source PAT Research and community to learn more about What is Best? What are the features? , What are the pricing options?, What are the alternatives, integrations, analyst reports, customer reviews, pros/cons, free demos and free trials.

3.8/5

41+ reviews

Reviewed on:

G2
Trustradius
1.
Oracle Business Process Management
https://www.oracl
.com/middleware/technologies/bpm.html/

Oracle Business Process Management Suite provides a proven business-driven approach for creating end-to-end, efficient, and social business processes.

2.
Oracle Service
https://www.oracl
.com/cx/service/iot-connected-asset-monitoring/

Deliver great customer service any way your customer chooses, balancing digital service channels with high-value, personalized, agent-driven customer support. With the right CRM service software comes differentiated customer service.

3.
JD Edwards EnterpriseOne | Oracle
https://www.oracl
.com/applications/jd-edwards-enterpriseone/

Oracle's JD Edwards EnterpriseOne is an integrated applications suite of comprehensive enterprise resource planning software that combines business value, standards-based technology, and deep industry experience into a business solution with a low total cost of ownership.

4.
IT Service Management Platform - Top ITSM Solution | TOPdesk
https://www.topdes
.com/

Discover TOPdesk's powerful IT service management platform. Streamline operations with our comprehensive ITSM and ESM solutions. Try a free trial today!

5.
Customer Experience (CX) | Oracle
https://www.oracl
.com/cx/

Make every customer interaction matter by connecting all your business data across marketing, sales, commerce, and service. Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships.

6.
SMAX: IT Service Management (ITSM) Software | OpenText
https://www.opentex
.com/products/service-management-automation-x/

Service Management Automation X (SMAX) is a service desk and ITSM software and has one of the lowest total cost of ownership of all ITSM tools in the market.

7.
ITSM | IT Service Management | TeamDynamix
https://www.teamdynami
.com/products/itsm/

Take ITSM to new heights with no-code IT Service Management technology with low admin overhead, enterprise automation and integration.

9.
IT Service Management (ITSM) Software | Ivanti
https://www.ivant
.com/products/ivanti-neurons-itsm/

Ivanti Neurons for ITSM software is a proven IT service management solution that transforms help desks and support teams into strategic business enablers.

10.
ITSM | IT Service Management - Alemba
https://alemb
.com/

Upgrading your ITSM tool? Alemba Service Manager offers a highly-functional, ITIL-aligned IT Service Management tool to suit all your business needs.

11.
Procurement Cloud | ERP | Oracle
https://www.oracl
.com/erp/procurement/

Discover the procurement cloud solution that allows you to streamline the source-to-pay process through an intuitive user experience, built-in analytics, and collaboration that simplifies supplier management, enforces compliant spending, and improves profitability.

12.
Service Management Software to Centralize Support Teams | Vivantio
https://www.vivanti
.com/

Scale your service operations for B2B customer support, IT, HR, facilities, legal, finance, and GRC with enterprise functionality -- but without the heavy lift.

13.
Vistack.io | The ITSM with Superpowers
https://vistac
.io/

Vistack.io is an AI-driven IT Service Management (ITSM) platform designed for SMBs and mid-market companies. It integrates service desk functionality with asset and SaaS management, streamlining IT operations and reducing costs.

14.
4me - The Complete Service Management Platform
https://www.4m
.com/

4me combines ITSM, ESM and SIAM capabilities so that IT, HR and Facilities can work together, as well as with external providers.

15.
Oracle E-Business Suite Applications | Oracle
https://www.oracl
.com/applications/ebusiness/

Discover how Oracle's E-Business Suite applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations.

16.
Service Management Software | Sunrise Software
https://www.sunrisesoftwar
.com/

Service Management Software from Sunrise Software for IT, HR and MSPs - more than 25 years of expertise providing service management.

17.
ITSM Software | ITIL-aligned Service Desk Software - HaloITSM
https://haloits
.com/

Intuitive ITSM software for your Service Desk. Standardise your processes with a single, all-inclusive, unlimited IT service desk solution. Try for free!

18.
Zoho ManageEngine ServiceDesk Plus - IT service desk software
https://www.manageengin
.com/products/service-desk/

ServiceDesk Plus is a flagship IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with robust service desk capabilities. ServiceDesk Plus also includes native project management, and enterprise service management capabilities that enable service delivery management for all departments including those beyond IT such as HR, legal, facilities, and finance.

19.
IT Service Management - Serviceaide
https://serviceaid
.com/

Optimize IT service management with Serviceaide. Streamline processes and enhance productivity. Elevate your IT operations today!

20.
Oracle PeopleSoft Applications | Oracle
https://www.oracl
.com/applications/peoplesoft/

Discover how Oracle's PeopleSoft applications are designed to address the most complex business requirements. They provide comprehensive business and industry solutions, enabling organizations.

21.
Enterprise Manager | Oracle
https://www.oracl
.com/enterprise-manager/

Oracle Enterprise Manager is a comprehensive monitoring and management solution for Oracle Database and Engineered Systems deployed in any cloud or on-premises.

22.
Restroworks Cloud Kitchen Management Software Software Reviews, Demo & Pricing - 2024
https://www.softwareadvic
.com/retail/restroworks-cloud-kitchen-management-software-profile/

Review of Restroworks Cloud Kitchen Management Software Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

23.
IT Service Management (ITSM) - ServiceNow
https://www.serviceno
.com/products/itsm.html/

IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services.

24.
Commerce Cloud | Oracle
https://www.oracl
.com/cx/ecommerce/

Learn how to increase customer engagement by leveraging buyer signals. Quickly boost online sales and create innovative brand experiences designed to meet the unique demands of your business.

25.
Supply Chain Management (SCM) | Oracle
https://www.oracl
.com/scm/

Oracle Supply Chain Management connects your supply chain and manufacturing processes with an integrated suite of cloud SCM solutions, providing real-time visibility.

26.
ERP Project Management | Oracle
https://www.oracl
.com/erp/project-portfolio-management-cloud/

Discover the project management solutions that improves project delivery and increases profits with a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

27.
Planning (Planning and Budgeting Cloud)
https://docs.oracl
.com/en/cloud/saas/enterprise-performance-management-common/cgsad/1_epm_cloud_overview_pbcs.html/

Planning is a subscription-based planning and budgeting solution built for and deployed on Oracle Fusion Cloud EPM, using a proven, flexible planning and reporting best-in-class architecture. It delivers instant value and greater productivity for business planners, analysts, modelers, and decision-makers across all lines of business of an enterprise. Users interact through a Web 2.0 or Microsoft Office interface to model, plan, and report. The service, built to scale and perform, uses industry-standard Oracle Fusion Cloud EPM infrastructure.

28.
Product Lifecycle Management (PLM) Software | Oracle
https://www.oracl
.com/scm/product-lifecycle-management/

Product Lifecycle Management (PLM) software that helps businesses rapidly design and launch new products? Learn how Oracle PLM delivers a digital thread of product and IoT data to make your new product development and introduction processes more resilient, and drive faster, high-quality innovation.

29.
Business Software and Services Reviews | G2
https://www.g
.com/

Compare the best business software and services based on user ratings and social data. Reviews for CRM, ERP, HR, CAD, PDM and Marketing software.

30.
SoftwareSuggest: Top Business Software Reviews and Recommendations
https://www.softwaresugges
.com/

Discover 50k+ business software options. Read expert reviews, compare features, and get free recommendations. Find the right tool for your business.

31.
C2C & B2B Review & Ratings Platform
https://c2crevie
.co/

On C2Creview, you can find the best IT companies and software in the world. Get IT firms and software reviews, ratings, and rankings, as well as company profiles and CEO interviews.

32.
OPERA Sales and Event Management - Event Management Software | Oracle
https://www.oracl
.com/hospitality/products/opera-sales-event-management/

See how OPERA Sales and Event Management provides superior event management software to streamline hotel operations and maximize event revenue.

33.
JD Edwards EnterpriseOne Asset Lifecycle Management | Oracle
https://www.oracl
.com/applications/jd-edwards-enterpriseone/asset-lifecycle-management/

Oracle's JD Edwards EnterpriseOne Asset Lifecycle Management solution helps drive greater value from your assets, whether they are plants, facilities, or equipment.

34.
ITOM - Enterprise IT Operations Management - ServiceNow
https://www.serviceno
.com/products/it-operations-management.html/

ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

35.
IT Infrastructure Management - TrueSight - BMC Software
https://www.bm
.com/it-solutions/truesight-infrastructure-management.html/

TrueSight Infrastructure offers early, accurate detection, diagnosis, prioritization, and resolution of service issues.

36.
Primavera P6 Enterprise Project Portfolio Management | Oracle
https://www.oracl
.com/construction-engineering/primavera-p6/

Manage construction projects of any size with software that's robust and easy to use. Discover why Primavera P6 EPPM is the global standard in Enterprise Portfolio Project Management.

37.
Software Asset Management - ServiceNow
https://www.serviceno
.com/products/software-asset-management.html/

Control risk, reduce software spend, and arrive quickly at outcomes—all from a single platform with Software Asset Management by ServiceNow.

38.
Virtualization | Oracle
https://www.oracl
.com/virtualization/

Discover how Oracle Virtualization helps you accelerate cloud development and deployment, build a secure infrastructure, to reduce business risk and operational cost.

39.
ROI4CIO: B2B platform for IT buyers, vendors and suppliers
https://old.roi4ci
.com/

Find the best software, hardware and it services for business. Software, it projects and it companies catalogs, soft comparisons, price and roi calculators

40.
Utilities Network Management System | Oracle
https://www.oracl
.com/utilities/network-management-system/

Oracle Utilities Network Management System improves distribution operations, adds system efficiency and reliability, and reduces outage restoration times.

41.
Server Management Suite
https://www.broadco
.com/products/endpoint-management/server-management-suite/

Symantec Server Management Suite provides solutions to provision, control, automate, and monitor physical and virtual servers across a wide array of platforms.

42.
Retail Planning and Optimization | Oracle
https://www.oracl
.com/retail/planning-optimization/

Oracle's Retail Planning and Optimization is trusted by retail buyer and planning teams to maximize sales, margin, and inventory across omnichannel journeys.

43.
Alloy Software | Top Rated ITSM and ITAM Solutions
https://www.alloysoftwar
.com/

Our ITSM, Service Desk, and ITAM software is designed to empower IT teams to achieve incredible results. Cloud and On-prem!

44.
IT Data Analytics Software | IT Operations Analytics Tools - ManageEngine Analytics Plus
https://www.manageengin
.com/analytics-plus/

ManageEngine Analytics Plus is a self-service IT analytics solution, and provides a better look at your IT Data using rich visualizations & dashboards. Try Now!

46.
Linux | Oracle
https://www.oracl
.com/linux/

Learn how to optimize and secure your infrastructure with virtualization, management, cloud native computing tools, all included with Oracle Linux operating environment.

47.
IT Service Desk Software | SolarWinds
https://www.solarwind
.com/service-desk/

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try SolarWinds Service Desk for free!

48.
Market-leading ITSM and ITOM solutions | EasyVista
https://www.easyvist
.com/

Free your organization from the complexities of IT service management and knowledge management with EasyVista's proven ITSM tool and self-help technology!

49.
Webcenter Content - Content Management System | Oracle
https://www.oracl
.com/content-management/webcenter-content/

Oracle WebCenter Content is the simple, smart, and scalable content management system that delivers a complete solution for document and record management.

51.
AmpleLogic Laboratory Information Management System Software Reviews, Demo & Pricing - 2024
https://www.softwareadvic
.com/lim/amplelogic-laboratory-information-management-system-profile/

Review of AmpleLogic Laboratory Information Management System Software: system overview, features, price and cost information. Get free demos and compare to similar programs.

52.
Help Desk Software With ITAM & IT Workflows - ITSM Platform
https://www.deepse
.com/

Deepser is a help desk software, customer support and IT Asset Management software. Exceptional for managing IT workflows. Try it for free.

53.
C2 - Flexible IT Service Management
https://c2-its
.com/

Use C2's simple, customer-centric platform to save time and increase IT operational effectiveness. Master your IT service workflows with C2 today.

54.
GoodFirms - B2B Reviews & Ratings you can trust
https://www.goodfirm
.co/

GoodFirms is your trusted B2B Reviews & Rating platform, helping you choose the right partner from hand-picked lists of vetted companies using credible, verified reviews from real users.

55.
SysAid | The Next-Gen ITSM Platform
https://www.sysai
.com/

SysAid delivers exceptional automated IT service with a comprehensive, next-gen ITSM platform, now powered by AI. Click here to learn more about SysAid!

56.
Business Software Reviews of Accounting Software, CRM, ERP and More
https://www.business-softwar
.com/

Get help choosing the best business software for your company. Over 4000+ products reviewed and download premium software research.

57.
Policy Administration for Life and Annuity | Oracle
https://www.oracl
.com/financial-services/insurance/policy-administration/

Modernize your workflow with Oracle’s insurance policy administration system, which consolidates multiple lines of business on a single platform.

58.
Best Business Software, Reviews and Comparisons | Software Advice 2024
https://www.softwareadvic
.com/

Find the best software for your needs. Compare top choices, ratings, pricing, features and free demos | Software Advice 2024

59.
Turbocharge ITSM and ITAM success with Virima
https://www.virim
.com/

Virima CMDB Discovery for hybrid environments, automated Service Mapping, and Visual Impact Display powers your ITSM and ITAM success.

61.
B2B Directory - Trusted SaaS Software Reviews | FinancesOnline.com
https://financesonlin
.com/

Read detailed online reviews of B2B & SaaS solutions prepared by industry experts. Compare popular tools and easily find a perfect software that will let your business grow. Write your own reviews and share your experience with a constantly growing community of SaaS users.

63.
Financials | Financial Management Software | Oracle
https://www.oracl
.com/erp/financials/

Discover how to deliver decisive insights into your company’s financial position and operational results with comprehensive financial management software designed for global organizations of every size and industry.

64.
SUSE Manager: Open Source Linux Patch Management Platform | SUSE
https://www.sus
.com/products/suse-manager/

Discover SUSE Manager for comprehensive Linux server management. Simplify mixed Linux environments with effective multi-OS and patch management solutions.

66.
Oomnitza - Enterprise Technology Management Solutions
https://www.oomnitz
.com/

Enterprise technology management solutions which increases IT agility and mitigates security risks with key business process automations.

67.
Student Recruitment Software | Admissions CRM
https://www.engage2serv
.com/e2s-recruit.html/

Student Recruitment Software for schools, colleges and universities to streamline the admissions and recruitment process

68.
Surefront - Home
https://www.surefron
.com/

Streamline merchandising, product development, and sales using one unified platform for PLM, PIM, and CRM - Surefront

69.
Remote Support & IT Process Automation EV Reach | EasyVista
https://www.easyvist
.com/products/reach-end-to-end-service/

Reach by EasyVista is an end-to-end service solution that enables teams to use self-help, self-healing, and be more proactive with their IT support services.

70.
B2B Social Media Management Platform | Oktopost
https://www.oktopos
.com/

Oktopost is a B2B social engagement suite that supports modern data-driven organizations. Reach your B2B marketing goals. Book A Demo.

71.
72.
BMC Helix Remedyforce - BMC Software
https://www.bm
.com/it-solutions/bmc-helix-remedyforce.html/

BMC Helix Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business.

73.
IT Help Desk Software and Ticketing System | Track-It!
https://www.tracki
.com/

IT Help Desk Software for help desks and service desks with Asset Management. Manage tickets, change requests, knowledge base and IT assets.

74.
Capterra: Find The Right Software and Services
https://www.capterr
.com/

Choose the best software & services on Capterra, with insights from millions of users and 2 million+ verified reviews. Compare features, pricing, & more.

75.
IT Asset Management - Sassafras Software
https://www.sassafra
.com/

Use Sassafras’ award-winning ITAM software to gain insight and reduce your IT Asset Management costs.

76.
Best User Management Software for Life Sciences 2024
https://amplelogi
.com/user-access-management-software/

Discover the best User Management Software for Life Sciences in 2024. Streamline access and security with AmpleLogic's efficient solutions for your industry

77.
Vulnerability Management Tool & Software - ManageEngine Vulnerability Manager Plus
https://www.manageengin
.com/vulnerability-management/

Vulnerability management tool lets you manage vulnerabilities from a centralized console & offers built-in patching. Try our enterprise vulnerability management software now!

78.
Keeper: Bookkeeping Practice Management Software
https://static.keepe
.app/

Practice management software for bookkeepers and accountants. Communicate with clients, streamline month-end close, and offer advisory.

79.
Catering Management Software for B2B | Spoonfed
https://www.getspoonfe
.com/

Optimize B2B catering with Spoonfed’s management software. Streamline orders, delivery, and finances for enhanced efficiency and profit.

80.
Oracle Health
https://eservice.cerne
.com/

Advancing how health happens by providing secure and reliable solutions that help deliver better healthcare insights and people-centric experiences.

81.
Oracle Health
https://caretracker.cerne
.com/

Advancing how health happens by providing secure and reliable solutions that help deliver better healthcare insights and people-centric experiences.

82.
CrowdReviews.com - Best Software and Services
https://www.crowdreview
.com/

CrowdReviews.com ranks software and services based on client reviews. Gain insight on products and services before you buy.

83.
Your solution for B2B Data, Compliance and Credit Risk- Red Flag Alert
http://www.redflagaler
.com/

Comprehensive intelligence to drive your company growth while protecting you from financial risk with our B2B Data, Compliance and Credit Risk platform

84.
Cin7 Core | Inventory Management Software for Small Business | Cin7
https://www.cin
.com/solutions/core/

Get top-notch inventory management for retail, small businesses and more with Cin7 Core. Optimize your operations with our cloud-based solutions.

85.
Business Software Reviews and Insights | SoftwareAdviceâ„¢ Singapore
https://www.softwareadvice.co
.sg/

Software Advice helps businesses in Singapore find the best software. Compare software options and learn more from our research and user reviews.

86.
CPQ | Oracle
https://www.oracl
.com/cx/sales/cpq/

CPQ solution to accelerate sales and improve business results by centralizing business rules, data, pricing information, discounting controls, contracts, and renewals.

87.
InvGate - Flexible no-code Service Management and Asset Management solution
https://invgat
.com/assets/

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

88.
IBM Sterling B2B Integration SaaS
https://www.ib
.com/products/b2b-integration-saas/

Trusted cloud-based business network to streamline, automate and fully digitize B2B transitions, augmenting the power of EDI with API capabilities.

89.
InvGate - Flexible no-code Service Management and Asset Management solution
https://invgat
.com/insight/

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

90.
Reply.io | AI Sales Outreach & Lead Generation Platform
https://repl
.io/

Automate sales outreach, find qualified leads, and book more meetings with Reply.io’s AI-powered platform. Multichannel campaigns, B2B database, analytics, and CRM integrations streamline your sales process. Try for free!

91.
ManageEngine Exchange Reporter Plus | Web Based Microsoft Exchange Server Reporting software - Reports on Exchange Servers, Mailboxes and Mailbox Sizes, Messages and Email Traffic.
https://www.manageengin
.com/products/exchange-reports/

ManageEngine Exchange Reporter Plus is a web based Exchange Server Reporting software. It provides reports on Exchange mailboxes, mailbox size, public folders, Exchange Servers, Active Directory and the entire Exchange Infrastructure in detail.

92.
Billing and Revenue Management (BRM) | Cloud Scale Billing | Oracle
https://www.oracl
.com/communications/5g-monetization/billing-revenue-management/

Fuel business innovation with real-time charging through an enhanced billing and revenue management solution, Oracle Cloud Scale Billing.

93.
CHEQ Reviews - 2024
https://slashdo
.org/software/p/Ensighten-Data-Privacy-and-Website-Compliance/

CHEQ user reviews from verified software and service customers. Explore ratings, reviews, pricing, features, and integrations offered by the Click Fraud product, CHEQ.

94.
Electronic Document Management System | Oracle
https://www.oracl
.com/applications/documaker/

Oracle Documaker is the most widely-used Enterprise Document Automation (EDA) solution. Documaker dynamically creates, manages, and delivers enterprise communications to customers and stakeholders

95.
Discover Equisoft/connect - Equisoft.com
https://www.equisof
.com/discover-equisoft-connect-crm/

Discover Equisoft/connect Gain exclusive access to the web-based CRM software designed specifically for insurance and finance professionals . Equisoft/connect is an indispensable tool for financial advisors seeking to optimize their business practice and customer relationship management. See how Equisoft/connect will provide you with all the essentials you need to maximize and simplify your book of business. 792f0012-abfd-403c-aba5-75c5c13e0895

96.
Logi-Sys- All-in-one Freight Forwarding | Logistics Management Software
https://www.logi-sy
.com/

With Logi-Sys, integrate all your freight forwarding, transport management, warehouse management, and customs clearing operations together, with built-in financial accounting and sales & CRM. It is designed to automate & execute complex logistics & freight operations from a single, easy-to-use platform. Provide complete shipment tracking and visibility to your customers.

97.
Hashcast Reviews - 2024
https://slashdo
.org/software/p/Hashcast/

Hashcast user reviews from verified software and service customers. Explore ratings, reviews, pricing, features, and integrations offered by the Employee Identity Theft Protection product, Hashcast.

98.
Flowlu - Business Management Software
https://flowl
.com/

Flowlu is a comprehensive business management platform that streamlines operations, manages projects, tracks finances, and collaborates with teams - all from one centralized location.

99.
Supply Chain Planning | Oracle
https://www.oracl
.com/scm/supply-chain-planning/

Discover the supply chain planning solution that provides agile planning and supply chain optimization to improve customer service and profitability.