ManageEngine ServiceDesk Plus Ratings (September 2025)
This page breaks down ManageEngine ServiceDesk Plus ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand ManageEngine ServiceDesk Plus’s overall reputation. This data-driven overview will show you exactly how ManageEngine ServiceDesk Plus is rated - including how it compares to competitors.
ManageEngine ServiceDesk Plus's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:2,211 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Trustpilot, Getapp, Softwareadvice
- Last updated:September 1, 2025
ManageEngine ServiceDesk Plus Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.2/5 | 235+ reviews | 01.09.25 |
 Capterra | 4.4/5 | 223+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 110+ reviews | 04.05.25 |
 Gartner | 4.4/5 | 1,184+ reviews | 01.09.25 |
 Trustpilot | 2.5/5 | 13+ reviews | 01.09.25 |
 Getapp | 4.4/5 | 223+ reviews | 01.09.25 |
 Softwareadvice | 4.4/5 | 223+ reviews | 01.09.25 |
What is ManageEngine ServiceDesk Plus?
ServiceDesk Plus is a service management solution that combines IT service management, IT asset management, and CMDB with enterprise service management capabilities for departments including HR, facilities, and finance. It offers features such as incident management, customizable ticket templates, visual ticket lifecycle builder, no-code ticket handling automation, self-service portal, SLA management, and reporting and live dashboards. Available both on-premises and in the cloud, ServiceDesk Plus is designed for scalability, security, and extensibility, providing a proportionate ROI.
🤔 ManageEngine ServiceDesk Plus vs Competitors: How Do Ratings Compare?
Check out ManageEngine ServiceDesk Plus AlternativesFrequently Asked Questions
How trustworthy is ManageEngine ServiceDesk Plus?
According to Gartner and G2 review sites ManageEngine ServiceDesk Plus holds ratings of 4.4/5 and 4.2/5 respectively from 1,419 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is ManageEngine ServiceDesk Plus rated?
ManageEngine ServiceDesk Plus has an average star rating of 4.4 out of 5 stars based on average of 2,211 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from ManageEngine ServiceDesk Plus public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Trustpilot, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for ManageEngine ServiceDesk Plus is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.