BMC Helix ITSM Ratings (September 2025)
This page breaks down BMC Helix ITSM ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand BMC Helix ITSM’s overall reputation. This data-driven overview will show you exactly how BMC Helix ITSM is rated - including how it compares to competitors.
BMC Helix ITSM's Overall Rating Summary
- Average Rating:4.1/5
- Total Reviews:1,101 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice
- Last updated:September 1, 2025
BMC Helix ITSM Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 3.7/5 | 286+ reviews | 01.09.25 |
 Capterra | 4.1/5 | 115+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 265+ reviews | 05.08.25 |
 Gartner | 4.3/5 | 205+ reviews | 01.09.25 |
 Getapp | 4.1/5 | 115+ reviews | 01.09.25 |
 Softwareadvice | 4.1/5 | 115+ reviews | 01.09.25 |
What is BMC Helix ITSM?
BMC Helix ITSM accelerates innovation and problem-solving with AI-enabled ITSM, offering features like dynamic user experience, generative AI, and seamless integrations on the BMC Helix platform. It enhances productivity with AI-driven incident correlation, automated causal analysis, and low-code/no-code innovation tools. The platform supports various use cases including service desk excellence, enterprise DevOps, proactive problem resolution, and unified service and operations management.
🤔 BMC Helix ITSM vs Competitors: How Do Ratings Compare?
Check out BMC Helix ITSM AlternativesFrequently Asked Questions
How trustworthy is BMC Helix ITSM?
According to Trustradius and Gartner review sites BMC Helix ITSM holds ratings of 4.5/5 and 4.3/5 respectively from 470 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is BMC Helix ITSM rated?
BMC Helix ITSM has an average star rating of 4.1 out of 5 stars based on average of 1,101 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from BMC Helix ITSM public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for BMC Helix ITSM is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.