BMC Helix ITSM Alternatives (September 2025)

BMC Helix Client Management automates endpoint management, lowers cost and security risk and maintains compliance for optimal service management.

BMC Helix Digital Workplace provides intuitive, intelligent, consumer-like experiences to help organizations step into the future of work.

Optimize technology and accelerate digital transformation with BMC’s solutions for automation, operations, service management, and enterprise-scale AI

Unlock comprehensive visibility and control over your IT assets and services.

IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services.

BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single reference source for assets & services.

Service Management Automation X (SMAX) is a service desk and ITSM software and has one of the lowest total cost of ownership of all ITSM tools in the market.

ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

TrueSight Automation for Servers from BMC allows you to quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers.

Take ITSM to new heights with no-code IT Service Management technology with low admin overhead, enterprise automation and integration.

Vistack.io is an AI-driven IT Service Management (ITSM) platform designed for SMBs and mid-market companies. It integrates service desk functionality with asset and SaaS management, streamlining IT operations and reducing costs.

Upgrading your ITSM tool? Alemba Service Manager offers a highly-functional, ITIL-aligned IT Service Management tool to suit all your business needs.

SysAid delivers exceptional automated IT service with a comprehensive, next-gen ITSM platform, now powered by AI. Click here to learn more about SysAid!

Middleware Management helps to eliminate the dangers of having a complex middleware layer through monitoring, administration, and transaction tracing.

Intuitive ITSM software for your Service Desk. Standardise your processes with a single, all-inclusive, unlimited IT service desk solution. Try for free!

BMC Helix Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business.

BMC Helix Platform enables developers and business users to easily create custom enterprise applications in the cloud.

TrueSight Infrastructure offers early, accurate detection, diagnosis, prioritization, and resolution of service issues.

Manage tickets, automate workflows, and offer self-service capabilities. 30-day free trial.

Discover TOPdesk's powerful IT service management platform. Streamline operations with our comprehensive ITSM and ESM solutions. Try a free trial today!

xMatters service reliability platform helps DevOps, SREs, and Ops teams automate workflows, ensure infrastructure availability, and deliver products at scale.

Ivanti Neurons for ITSM software is a proven IT service management solution that transforms help desks and support teams into strategic business enablers.

Autointelli provides AIOps platform & solutions for enterprises with IT infrastructure. Our platform is a duo of AI and ML algorithms that help ITOps, Service Desk, NOC/SOC teams through IT automation & orchestration.

Avantra is the industry-leading AIOps platform for SAP Operations: helping companies transform into a self-healing enterprise.

Eliminate network outages and downtime by automating network configuration, change, and compliance processes, using TrueSight Automation for Networks.

Harness AI to proactively manage the work that matters most with the Now Platform, the ServiceNow cloud platform.

Lower costs, increase availability, and eliminate guesswork for monitoring and managing z/OS and z/OS UNIX.

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try SolarWinds Service Desk for free!

Splunk IT Service Intelligence brings a unique approach to monitoring and troubleshooting. True AIOps predicts future incidents and automatically updates alerts.

4me combines ITSM, ESM and SIAM capabilities so that IT, HR and Facilities can work together, as well as with external providers.

Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk.

Hornbill is the workflow app everyone can use—across your whole organization

Control risk, reduce software spend, and arrive quickly at outcomes—all from a single platform with Software Asset Management by ServiceNow.

Entuity software delivers all-in-one network monitoring software for faster insights and manageable network alerts. Learn more here.

TrueSight Capacity Optimization aligns IT resources with service demands and business priorities, resulting in on-time service delivery and optimized costs.

ServiceNow Agile Development enables your organization to plan, work, and realize the benefits of digital transformation and keep efforts aligned to strategy.

BigPanda enables teams to transform IT operations with full-context AIOps. Resolve issues faster, improve service availability, and maximize efficiency.

ServiceDesk Plus is a flagship IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with robust service desk capabilities. ServiceDesk Plus also includes native project management, and enterprise service management capabilities that enable service delivery management for all departments including those beyond IT such as HR, legal, facilities, and finance.

Our Generative AI Solutions & ChatGPT for Enterprise Helps Automate Workflows For IT, HR, Customer Support, Sales and Operations At Scale!

At Anakage, we provide Digital Adoption Platforms (DAPs), end-user support services, and complete solutions. Our digital adoption solution integrates fully with enterprise applications. Moreover, our end-user support specialists can also help when a user encounters a problem with the software, applications, or a defect in an IT program.

Connect your entire financial institution with one platform. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.

Use C2's simple, customer-centric platform to save time and increase IT operational effectiveness. Master your IT service workflows with C2 today.

Flexera One enables IT professionals to reduce risk, improve security, drive strategic technology initiatives and maximize business value from their hybrid IT investments.

IBM Maximo Application Suite is a set of applications for asset monitoring, management, predictive maintenance and reliability planning. It’s available as managed SaaS or deployable in any Red Hat OpenShift environment.

Our ITSM, Service Desk, and ITAM software is designed to empower IT teams to achieve incredible results. Cloud and On-prem!

Virima CMDB Discovery for hybrid environments, automated Service Mapping, and Visual Impact Display powers your ITSM and ITAM success.

ServiceNow DevOps minimizes friction between IT operations and development by enabling scalable, enterprise Devops.

ZIF, an AI-powered ITOps tool that ensures business continuity using applications of machine learning, predictive analytics & automation.

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

Service Management Software from Sunrise Software for IT, HR and MSPs - more than 25 years of expertise providing service management.

ITM Platform aligns your project portfolio to the business strategy. Team members will learn how to use the fully-featured project and work management tools within a day, providing portfolio managers with access to the metrics that matter. Configuration, training, and deployment can be seamlessly achieved within two weeks.

Scale your service operations for B2B customer support, IT, HR, facilities, legal, finance, and GRC with enterprise functionality -- but without the heavy lift.

Acure.io is not just another monitoring system, it is an AIOps solution that integrates ALL other log and alert monitoring systems.

IBM Cloud Pak for Business Automation is a modular set of integrated software components for operations management and automation.

Almaden provide Digital Employee Experience Management and IT Asset Management solutions to organizations worldwide. Improve your experience with Almaden.

IBM Business Automation Workflow helps you automate your digital workflows to increase productivity, efficiency and insights — on premises or on cloud.

The IBM UrbanCode family of software products helps you deliver software to market faster by accelerating application delivery and reducing manual processes.

Digitate empowers businesses with AI-driven software for autonomy and efficiency. Fulfill commitments seamlessly. Lead your enterprise into the future now!

AlertOps helps your company respond to IT incidents & automate real-time operations so nothing falls through the cracks. Learn more today!

Moogsoft AIOps ensures continuous availability with automated noise reduction via industry leading anomaly detection algorithms. Learn more.

Get end-to-end visibility across complex IT environments with the best data to enhance proactive IT, root cause analysis, and digital employee experience.

IBM Turbonomic software uses AI to optimize the performance, cost and compliance of hybrid cloud and multicloud environments.

Control-M for Mainframe quickly and securely automates workflow orchestration and reduces risk and errors, realizing your mainframe's full value.

Editor and User Reviews: From the trusted source PAT Research and community to learn more about What is Best? What are the features? , What are the pricing options?, What are the alternatives, integrations, analyst reports, customer reviews, pros/cons, free demos and free trials.

Reimagine every process as a digital workflow. With ServiceNow App Engine, you can build and extend workflow apps to work the way you work.

Gain the visibility and information to deliver focused patient care with Healthcare and Life Sciences Management by ServiceNow.

SuperOps is a future-ready, unified PSA-RMM platform for modern MSPs. Break away from the bane of LegacyOps tools and unlock your MSP’s full potential.

Experience ALVAO helpdesk software for free for Microsoft 365. Enhance your IT, HR, and Facility processes for small and medium-sized businesses.

ServiceNow digital workflows let employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Data Automation is the achilles heels of Observability, AIOps, Security and Service Management. AI Driven End-to-End Network Operations

IBM Instana Observability is the gold standard of incident prevention with automated full-stack visibility, 1-second granularity and 3-seconds to notify.

Identify high-value prospects and at-risk customers by building predictive scoring apps (without coding or special skills).

Stay ahead of the competition with OutSystems cutting-edge low-code platform. Create GenAI-powered software easily and efficiently.

Help your environmental, social, and governance (ESG) program run smoothly with accurate ESG data collection, management, reporting, and performance tracking.

Logsign's Unified SecOps Platform integrates Next-GEN SIEM, TI, UEBA, and Automated Incident Response to improve enterprise cyber resilience proactively.

IT Help Desk Software for help desks and service desks with Asset Management. Manage tickets, change requests, knowledge base and IT assets.

Optimize IT service management with Serviceaide. Streamline processes and enhance productivity. Elevate your IT operations today!

Mendix is the fastest & easiest low-code platform used by businesses to develop mobile & web apps at scale. Try the platform for free!

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

HCL Digital Experience: The trusted platform to build personalized customer, business, and employee experiences. Drag-and-drop tools, 2000+ APIs, cloud deployment and more.

The #1 Choice to Drive Automation Success with Purpose-built Solutions for IT

Our Al-powered search assistant helps you get answers to questions about your documents, websites and workplace content.

AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.

Enterprise technology management solutions which increases IT agility and mitigates security risks with key business process automations.

Greenscreens.ai is a dynamic pricing tool created for Freight Brokers and the 3PLs that provides real-time predictive rates tailored toward an organization's individual buying and selling behavior.

Embedded intelligence to proactively prevent problems, fix issues faster and get more done.

The codeless Test Automation Platform for enterprise continuous testing accelerates release cycles , reduces costs, and decreases risk out of software releases

IT Asset Management Software (ITAM) from ManageEngine Asset Explorer to provide complete asset life cycle managment, hardware & software discovery and inventory with software license management and licensing compliance.

Our facility management software, ServiceNow Workplace Service Delivery (WSD), automates and simplifies your tasks for a smooth-running workplace.

Empower your operations with Motadata: Unified Observability & IT Service Management. Gain insights, streamline tasks, & optimize performance

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

Free your organization from the complexities of IT service management and knowledge management with EasyVista's proven ITSM tool and self-help technology!

Experience Management Platform for IT - Lead IT and Service Management with Employee Experience and use to manage your Experience Level Agreements (XLAs).

ManageEngine powers businesses like yours to take control of your IT with enterprise-grade solutions built from the ground up.

IBM Process Mining helps customers to extract process data from business, identify automation opportunities, prioritize by impact, and fast-track implementation.

Fullcast empowers leading SaaS companies to plan, execute, and analyze their GTM strategy and execute against it all with a single click.

Cloud Accelerate automates workflows for everyday cloud management, including cloud disposition decisions and cloud governance.

Drive Digital Transformation with SCIKIQ’s generative AI, data hub, and data lakehouse solutions. Build together with our Data engineering and Data science team, experience seamless data integration, data transformation and Data Governance with best in the world Data quality, Data lineage and Semantics.