Hornbill Service Manager Ratings (September 2025)
This page breaks down Hornbill Service Manager ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Hornbill Service Manager’s overall reputation. This data-driven overview will show you exactly how Hornbill Service Manager is rated - including how it compares to competitors.
Hornbill Service Manager's Overall Rating Summary
- Average Rating:4.5/5
- Total Reviews:251 reviews
- Sources:G2, Trustradius, Gartner, Capterra, Getapp, Softwareadvice
- Last updated:September 1, 2025
Hornbill Service Manager Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 137+ reviews | 01.09.25 |
 Trustradius | 4/5 | 9+ reviews | 04.02.25 |
 Gartner | 4/5 | 15+ reviews | 01.09.25 |
 Capterra | 4.7/5 | 30+ reviews | 01.09.25 |
 Getapp | 4.7/5 | 30+ reviews | 01.09.25 |
 Softwareadvice | 4.7/5 | 30+ reviews | 01.09.25 |
What is Hornbill Service Manager?
Hornbill offers enterprise-class cloud software solutions including Enterprise Service Management, IT Service Management, and Enterprise Automation, enabling organizations to automate 90% of routine work and focus on strategic projects. Key features include a Unified Service Platform, Workflow Automation, Omnichannel Service, ITSM, ITOM, and Integration, all designed to transform customer experience, enhance visibility and control over IT services, and empower users to automate daily tasks. Hornbill's codeless platform and practical AI-driven features ensure ease of use and immediate value, making automation accessible to everyone in the organization.
🤔 Hornbill Service Manager vs Competitors: How Do Ratings Compare?
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How trustworthy is Hornbill Service Manager?
According to G2 and Capterra review sites Hornbill Service Manager holds ratings of 4.5/5 and 4.7/5 respectively from 167 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Hornbill Service Manager rated?
Hornbill Service Manager has an average star rating of 4.5 out of 5 stars based on average of 251 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Hornbill Service Manager public reviews pages on platforms: G2, Trustradius, Gartner, Capterra, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Hornbill Service Manager is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.