ServiceNow IT Service Management Ratings (September 2025)
This page breaks down ServiceNow IT Service Management ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand ServiceNow IT Service Management’s overall reputation. This data-driven overview will show you exactly how ServiceNow IT Service Management is rated - including how it compares to competitors.
ServiceNow IT Service Management's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:3,665 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Softwareadvice, Trustpilot
- Last updated:September 1, 2025
ServiceNow IT Service Management Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 1,146+ reviews | 05.08.25 |
 Capterra | 4.5/5 | 36+ reviews | 01.09.25 |
 Trustradius | 4/5 | 530+ reviews | 01.09.25 |
 Gartner | 4.3/5 | 1,933+ reviews | 01.09.25 |
 Softwareadvice | 4.2/5 | 6+ reviews | 03.03.25 |
 Trustpilot | 2.1/5 | 14+ reviews | 05.08.25 |
What is ServiceNow IT Service Management?
ServiceNow offers a comprehensive suite of products and solutions including IT Service Management (ITSM), AI Agents, IT Operations Management, Customer Service Management, and HR Service Delivery, all designed to enhance productivity, streamline operations, and maximize ROI. The platform features capabilities such as generative AI, machine learning, predictive intelligence, and integration hubs to automate workflows, improve service delivery, and provide actionable insights. ServiceNow's ITSM packages, including Standard, Pro, and Enterprise, cater to various business needs, offering features like incident management, change management, virtual agents, and performance analytics.
🤔 ServiceNow IT Service Management vs Competitors: How Do Ratings Compare?
Check out ServiceNow IT Service Management AlternativesFrequently Asked Questions
How trustworthy is ServiceNow IT Service Management?
According to Gartner and G2 review sites ServiceNow IT Service Management holds ratings of 4.3/5 and 4.4/5 respectively from 3,079 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is ServiceNow IT Service Management rated?
ServiceNow IT Service Management has an average star rating of 4.3 out of 5 stars based on average of 3,665 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from ServiceNow IT Service Management public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Softwareadvice, Trustpilot. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for ServiceNow IT Service Management is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.