ServiceNow IT Service Management Alternatives (September 2025)

ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

ServiceNow Agile Development enables your organization to plan, work, and realize the benefits of digital transformation and keep efforts aligned to strategy.

Take ITSM to new heights with no-code IT Service Management technology with low admin overhead, enterprise automation and integration.

Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk.

Optimize IT service management with Serviceaide. Streamline processes and enhance productivity. Elevate your IT operations today!

BMC Helix ITSM provides predictive IT service management for your modern enterprise.

Vistack.io is an AI-driven IT Service Management (ITSM) platform designed for SMBs and mid-market companies. It integrates service desk functionality with asset and SaaS management, streamlining IT operations and reducing costs.

Intuitive ITSM software for your Service Desk. Standardise your processes with a single, all-inclusive, unlimited IT service desk solution. Try for free!

Upgrading your ITSM tool? Alemba Service Manager offers a highly-functional, ITIL-aligned IT Service Management tool to suit all your business needs.

Service Management Automation X (SMAX) is a service desk and ITSM software and has one of the lowest total cost of ownership of all ITSM tools in the market.

Cloud Accelerate automates workflows for everyday cloud management, including cloud disposition decisions and cloud governance.

Control risk, reduce software spend, and arrive quickly at outcomes—all from a single platform with Software Asset Management by ServiceNow.

Discover TOPdesk's powerful IT service management platform. Streamline operations with our comprehensive ITSM and ESM solutions. Try a free trial today!

ServiceDesk Plus is a flagship IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with robust service desk capabilities. ServiceDesk Plus also includes native project management, and enterprise service management capabilities that enable service delivery management for all departments including those beyond IT such as HR, legal, facilities, and finance.

SysAid delivers exceptional automated IT service with a comprehensive, next-gen ITSM platform, now powered by AI. Click here to learn more about SysAid!

Virima CMDB Discovery for hybrid environments, automated Service Mapping, and Visual Impact Display powers your ITSM and ITAM success.

Scale your service operations for B2B customer support, IT, HR, facilities, legal, finance, and GRC with enterprise functionality -- but without the heavy lift.

Connect your entire financial institution with one platform. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.

ServiceNow digital workflows let employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

Optimize technology and accelerate digital transformation with BMC’s solutions for automation, operations, service management, and enterprise-scale AI

Our ITSM, Service Desk, and ITAM software is designed to empower IT teams to achieve incredible results. Cloud and On-prem!

Help your environmental, social, and governance (ESG) program run smoothly with accurate ESG data collection, management, reporting, and performance tracking.

Runbook Management, a solution Built on ServiceNow, enables customers to plan, rehearse and execute complex, high-risk cutovers and recoveries.

Free your organization from the complexities of IT service management and knowledge management with EasyVista's proven ITSM tool and self-help technology!

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

ServiceNow DevOps minimizes friction between IT operations and development by enabling scalable, enterprise Devops.

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

Reimagine every process as a digital workflow. With ServiceNow App Engine, you can build and extend workflow apps to work the way you work.

Manage tickets, automate workflows, and offer self-service capabilities. 30-day free trial.

Our facility management software, ServiceNow Workplace Service Delivery (WSD), automates and simplifies your tasks for a smooth-running workplace.

Service Management Software from Sunrise Software for IT, HR and MSPs - more than 25 years of expertise providing service management.

Gain the insights to move from strategy to business outcomes. Align your organization on a single platform with Strategic Portfolio Management.

Gain the visibility and information to deliver focused patient care with Healthcare and Life Sciences Management by ServiceNow.

Harness AI to proactively manage the work that matters most with the Now Platform, the ServiceNow cloud platform.

4me combines ITSM, ESM and SIAM capabilities so that IT, HR and Facilities can work together, as well as with external providers.

Ivanti Neurons for ITSM software is a proven IT service management solution that transforms help desks and support teams into strategic business enablers.

Optimize software and cloud costs, manage your knowledge, and streamline IT operations with AI-powered solutions from USU.

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try SolarWinds Service Desk for free!

Reach by EasyVista is an end-to-end service solution that enables teams to use self-help, self-healing, and be more proactive with their IT support services.

Use C2's simple, customer-centric platform to save time and increase IT operational effectiveness. Master your IT service workflows with C2 today.

Our Generative AI Solutions & ChatGPT for Enterprise Helps Automate Workflows For IT, HR, Customer Support, Sales and Operations At Scale!

Splunk IT Service Intelligence brings a unique approach to monitoring and troubleshooting. True AIOps predicts future incidents and automatically updates alerts.

TrueSight Infrastructure offers early, accurate detection, diagnosis, prioritization, and resolution of service issues.

Empower your operations with Motadata: Unified Observability & IT Service Management. Gain insights, streamline tasks, & optimize performance

The #1 Choice to Drive Automation Success with Purpose-built Solutions for IT

BMC Helix Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business.

Experience ALVAO helpdesk software for free for Microsoft 365. Enhance your IT, HR, and Facility processes for small and medium-sized businesses.

Hornbill is the workflow app everyone can use—across your whole organization

Learn how Service Cloud can help you boost your team’s productivity and close cases faster with one unified agent console.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

Streamline HR workflows, boost enterprise HR productivity, and improve employee satisfaction with ServiceNow HR Service Delivery, our HR management software.

BigPanda enables teams to transform IT operations with full-context AIOps. Resolve issues faster, improve service availability, and maximize efficiency.

Digitate empowers businesses with AI-driven software for autonomy and efficiency. Fulfill commitments seamlessly. Lead your enterprise into the future now!

Deliver legal operations through ServiceNow Legal Service Delivery. Eliminate silos, create faster decisions, and increase productivity.

Your digitalization partner for streamlined asset operations, service management, and enterprise workflows, powered by a low-code hyper-automation platform

TrueSight Capacity Optimization aligns IT resources with service demands and business priorities, resulting in on-time service delivery and optimized costs.

SS&C | Blue Prism® Intelligent Automation Platform combines RPA, AI, BPM so you can can grow, reduces costs and delivers better outcomes.

As an official ServiceNow partner, AutomatePro is here to support you with our test automation and ServiceNow automated test framework. Accelerate ServiceNow upgrades and testing, with Intelligent Test Automation, DevOps and Documentation.

Freshworks makes easy-to-use business software. We are a leading provider of modern SaaS solutions that solve multiple, complex business problems.

Editor and User Reviews: From the trusted source PAT Research and community to learn more about What is Best? What are the features? , What are the pricing options?, What are the alternatives, integrations, analyst reports, customer reviews, pros/cons, free demos and free trials.

The ServiceNow® Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.

AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.

Ivanti NAC provides complete visibility and Network Access Control for all local or remote endpoints, including IoT.

Unlock comprehensive visibility and control over your IT assets and services.

BMC Helix Client Management automates endpoint management, lowers cost and security risk and maintains compliance for optimal service management.

VividCharts' in-platform ServiceNow reporting platform utilizes an intuitive slide editor and ability to export to PowerPoint and PDF - try today for free!

Cprime's expert practitioners offer experience-driven solutions to boost efficiency, maximize employee potential, and delight customers.

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

Easily track IT expenses related to mobile, fixed, and cloud in one scalable, automated platform natively built on ServiceNow.

ServiceNow Security Operations (SecOps) connects your existing security tools to prioritize and respond to vulnerabilities and security incidents faster.

IT Help Desk Software for help desks and service desks with Asset Management. Manage tickets, change requests, knowledge base and IT assets.

ManageEngine Endpoint Central MSP(Formerly Desktop Central MSP) is a comprehensive endpoint management software for MSPs with features like automated patch management, IT asset management, custom script execution, etc. Learn more!

IT Asset Management Software (ITAM) from ManageEngine Asset Explorer to provide complete asset life cycle managment, hardware & software discovery and inventory with software license management and licensing compliance.

ManageEngine Analytics Plus is a self-service IT analytics solution, and provides a better look at your IT Data using rich visualizations & dashboards. Try Now!

ITM Platform aligns your project portfolio to the business strategy. Team members will learn how to use the fully-featured project and work management tools within a day, providing portfolio managers with access to the metrics that matter. Configuration, training, and deployment can be seamlessly achieved within two weeks.

Vulnerability management tool lets you manage vulnerabilities from a centralized console & offers built-in patching. Try our enterprise vulnerability management software now!

BMC Helix Configuration Management Database (CMDB) enriches ecosystem workflow with a business aware, single reference source for assets & services.

LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.

Akku is a powerful identity and access management (IAM) solution that enhances data security, efficiency, and productivity across the corporate network.

ManageEngine powers businesses like yours to take control of your IT with enterprise-grade solutions built from the ground up.

Get the step-by-step instructions to use various features in Remote Access Plus

Nintex integrates with the world’s largest ecosystems. Try now our process automation platform and speed up your business workflow.

Enterprise technology management solutions which increases IT agility and mitigates security risks with key business process automations.

Value stream management optimizes work flow for increased customer value. Plutora integrates with Jira, ServiceNow, and Jenkins, enhancing DevOps toolchains from idea to post-production with bi-directional communication.

Tired of slow IT responses? Upgrade to Jira Service Management for faster, efficient service, and exceptional support. Try it today!

Learn how Pega’s agile customer service solutions boost agent productivity, provide proactive service, and leverage intelligent automation to minimize costs.

Eliminate network outages and downtime by automating network configuration, change, and compliance processes, using TrueSight Automation for Networks.

Simplify IT management and spend less time on IT administration and more time on IT innovation. It’s time to rethink systems and information management.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

Tired handling emails about IT issues? Add Freshservice widget to incoming mail using Google gadgets to let agents create a ticket whenever such a mail comes in.

Create powerful customer relationships on social media with a platform built to help your brand scale, measure performance, and regulate risk.

Flexera One enables IT professionals to reduce risk, improve security, drive strategic technology initiatives and maximize business value from their hybrid IT investments.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Align technology, finance, and business with IBM Apptio. Enhance cost transparency, streamline IT budgeting, and drive better outcomes with comprehensive financial tools.

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Genuity builds tools to help businesses and IT leaders navigate the IT market, optimize their technology spend, and improve their bottom line. Try it free today!

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!