SolarWinds Service Desk Ratings (September 2025)
This page breaks down SolarWinds Service Desk ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand SolarWinds Service Desk’s overall reputation. This data-driven overview will show you exactly how SolarWinds Service Desk is rated - including how it compares to competitors.
SolarWinds Service Desk's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:4,072 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Trustpilot
- Last updated:September 1, 2025
SolarWinds Service Desk Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 765+ reviews | 01.09.25 |
 Capterra | 4.6/5 | 578+ reviews | 01.09.25 |
 Trustradius | 4/5 | 164+ reviews | 01.09.25 |
 Gartner | 4.3/5 | 1,400+ reviews | 04.05.25 |
 Getapp | 4.6/5 | 576+ reviews | 01.09.25 |
 Softwareadvice | 4.6/5 | 578+ reviews | 01.09.25 |
 Trustpilot | 2.2/5 | 11+ reviews | 07.07.25 |
What is SolarWinds Service Desk?
SolarWinds offers a unified monitoring, observability, and service management platform, providing solutions for network management, systems management, database management, IT service management, application management, and IT security. Key features include AI-powered incident management, IT asset management, configuration management database (CMDB), change management, and enterprise service management. The platform supports integrations with tools like Microsoft Teams, Slack, and various cloud services, ensuring comprehensive IT operations and enhanced user experiences.
🤔 SolarWinds Service Desk vs Competitors: How Do Ratings Compare?
Check out SolarWinds Service Desk AlternativesFrequently Asked Questions
How trustworthy is SolarWinds Service Desk?
According to Gartner and G2 review sites SolarWinds Service Desk holds ratings of 4.3/5 and 4.3/5 respectively from 2,165 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is SolarWinds Service Desk rated?
SolarWinds Service Desk has an average star rating of 4.4 out of 5 stars based on average of 4,072 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from SolarWinds Service Desk public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Trustpilot. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for SolarWinds Service Desk is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.