Track-It! Ratings (September 2025)
This page breaks down Track-It! ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Track-It!’s overall reputation. This data-driven overview will show you exactly how Track-It! is rated - including how it compares to competitors.
Track-It!'s Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:1,192 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Gartner, Getapp, Softwareadvice, Facebook, Shopify
- Last updated:September 1, 2025
Track-It! Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 3.7/5 | 100+ reviews | 01.09.25 |
 Capterra | 4/5 | 77+ reviews | 01.09.25 |
 Trustpilot | 3.9/5 | 243+ reviews | 01.09.25 |
 Trustradius | 3/5 | 44+ reviews | 07.07.25 |
 Gartner | 4.1/5 | 64+ reviews | 01.09.25 |
 Getapp | 4.6/5 | 310+ reviews | 04.05.25 |
 Softwareadvice | 4.6/5 | 310+ reviews | 07.07.25 |
 Facebook | 5/5 | 43+ reviews | 03.03.25 |
 Shopify | 5/5 | 1+ reviews | 01.09.25 |
What is Track-It!?
Track-It! is an IT help desk software that integrates help desk, asset management, knowledge management, change management, purchase management, and endpoint management features such as patch management, software deployment, and mobile device management. It offers automated ticket creation, categorization, routing, and prioritization to streamline the help desk ticketing process, and includes a self-service portal for end users. Popular features include a customizable dashboard, knowledge base, automated email to ticket creation, end user self-service portal, automatic routing and prioritization, and reports and metrics.
🤔 Track-It! vs Competitors: How Do Ratings Compare?
Check out Track-It! AlternativesFrequently Asked Questions
How trustworthy is Track-It!?
According to Capterra and Gartner review sites Track-It! holds ratings of 4/5 and 4.1/5 respectively from 141 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Track-It! rated?
Track-It! has an average star rating of 4.3 out of 5 stars based on average of 1,192 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Track-It! public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Gartner, Getapp, Softwareadvice, Facebook, Shopify. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Track-It! is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.