Zendesk QA Alternatives (September 2025)

Zendesk provides an easy to use and scalable customer service solution for your business. Focus on the conversation, not the channel. Start a free trial

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Playvox Quality Management (QM) helps contact centers improve service as they scale. From setting goals to workload assignments, go beyond QA.

SQM’s Customer Service QA Software is a single platform that helps call centers reduce costs and improve agent engagement and customer experience.

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

Tiledesk empowers businesses to establish AI Agents across various channels, offering automated customer service and enhancing customer engagement. Get started free.

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Check out Quiq's AI-powered conversational CX and business messaging platform. Schedule a live demo or contact us today.

Zoho Desk is an online customer service help desk software for happier customers, empowered agents, and healthier businesses. Get a 15-day free trial.

Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

Help Desk Software For Personal And Connected Customer Service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

The Complete Online Customer Service Platform Automated and agent-assisted CX channels. Knowledge For YourTeam Knowledge For YourCustomers Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging Boost Agent Efficiency by Up To 20% Equip your team with the tools to better serve your customers, boosting standards of service and increasing efficiency by up to 20%.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Enhance CX, evaluate agent performance, rapdily transcribe 100% of calls and improve quality assurance standards

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Accelerate your business growth by providing stellar customer experiences. Be the brand that customers love. Begin your FREE trial to #RefineExperience

Expand your online sales through an all-in-one live chat app. Support and sell simultaneously. Start a free trial today! Trusted by over 37,000 businesses.

Groove is the simple yet powerful alternative to Zendesk. The best helpdesk software for your business. Shared inbox, knowledge base, chat and more!

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Sprinklr Service is an AI-powered CCaaS platform that can help you engage with customers across 30+ digital & traditional channels. Start a 30-day free trial!

VereQuest offers a wide range of call center support from customized e-learning and quality assurance software to outsourced quality monitoring and coaching. Differentiate your customer service, lift sales results, and deliver on your brand promise. Get in touch today for a no-obligation consultation!

LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer while driving efficiency for your team.

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Evaluate manually or automatically your customer's and agent's interaction, easily with CYF's quality assurance bundle.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!

The Most Comprehensive customer support software on the market. Made for B2B teams to scale their efforts, respond faster, and do more.

Zoho SalesIQ is a complete customer engagement platform, that helps businesses to efficiently engage their website visitors & customers, at all times. Try now!

Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Zenarate AI Coach is the simulation training software for improving agent performance during live customer and prospect engagements.

Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Enthu's conversation intelligence software helps you improve contact center performance without listening to even a single call. Experience it now.

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Unlock customer loyalty at scale. Book a demo today and experience the power of Dixa's all-in-one AI-driven customer service platform.

Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.

Explore ticketing and live chat solutions that simplify workflows, improve customer satisfaction, and make agents' lives easier.

Create exceptional customer experiences at scale with Medallia

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

Meet a cloud contact center software that can help you triple your outbound sales and make your customer service truly omnichannel.

Web chat built to enhance sales & support, our live agents — powered by AI — capture & qualify leads, book appointments & integrate with your CRM.

Transform omnichannel contact center performance by automating call quality monitoring, behavioral analysis, and agent coaching.

The #1 Real-Time Guidance Platform for Contact Centers powered by AI. Help agents say the right thing on every call. Learn More.

Tired handling emails about IT issues? Add Freshservice widget to incoming mail using Google gadgets to let agents create a ticket whenever such a mail comes in.

Discover our Business Messaging Platform for Startups & SMBs. The one-stop for sales, marketing & support in one platform: Crisp. 14-day free trial. No credit card required. Try now! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.

Boost CSAT and improve agent retention with call center QA. Find out how MaestroQA’s software helps support teams succeed - request a demo.

Build AI-powered chatbots to automate customer acquisition, marketing, commerce, and support to maximize customer lifetime value and reduce the cost of service

Install Live Chat on your website and turn your visitors into paying customers with JivoChat. Easy setup, 5 agents free!

Elevate your business customer service with MessageMind AI: seamless, multi-platform 24/7 support in over 80 languages.

Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.

Eliminate support inefficiencies and spot granular consumer insights. Less churn. Better products. More accurate Business Intelligence.

CommBox – AI Omnichannel Customer Communications Platform

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.

Start the conversation on your website, stay in touch through messaging apps. √ Website chat √ Chatbots √ GDPR √ WhatsApp & more

Supercharge your customer experience with Local Measure's advanced contact center software. Elevate your customer service and boost satisfaction.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

Powered by AI, Language I/O delivers real-time, accurate translations for you and your customers in 150+ languages through seamless integrations with Salesforce, Zendesk, Oracle, ServiceNow, and more.

Enhance your digital customer experience using powerful Medallia Digital Experience Analytics to capture real-time insights impacting digital experience.

HelpCrunch offers live chat, chatbot, knowledge base, popups, and email marketing tools for building strong customer relationships.

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions.

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

We bridge the gap between complex technical processes and intuitive conversations. Our Conversational AI transforms frustrating IVR loops and cumbersome workflows into simplified dialogues.

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Voyc Conversation Intelligence & Compliance Monitoring software monitors 100% of customer interactions, sends alerts and provides MI reports. Get a free demo now.

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Knowledge Base Software used by 130,000+ users from companies like Amazon, Hertz, Shipt. Start your free 14-Day Trial today

Learn how Service Cloud can help you boost your team’s productivity and close cases faster with one unified agent console.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Improve customer experience with SnapCall's video AI solutions. Get asynchronous problem resolution with SnapCall Clip, real-time engagement with SnapCall Call, and scheduled calls with SnapCall Booking.

With Medallia video, capture richer insights from your customers and bring their stories to life while driving ROI for your business.

Maximize engagement with unified AI text and voice communication. Engage across every channel and connect with your favourite business tools. Get started free.

Transmonqa provide Quality monitoring software that easily allows you to achieve your Customer experience. It is the best monitor tool to use

Omnichannel Call Center Software in the Cloud Nectar Desk keeps your client communication under one interface and gives a Free Trial.

Engage with your customers at scale on digital channels, including private messaging, communities, email, live chat, and voice self-service.

IrisAgent's GPT-powered agent assist helps in customer support automation, ticket tagging and routing. Boost your Net Promoter Score & speed up Mean Time to Resolution

Optimize contact center operations and elevate the customer experience with the leading automated quality monitoring solution.

C2Perform is a comprehensive performance management and employee engagement platform for contact centers and customer support operations.

Refreshingly simple janitorial inspection software that empowers your team to own quality control. Try our easy-to-use mobile and web app for free!

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.

Set your business up for financial success with Zeni AI Bookkeeping. A team of accounting experts is here to help every step of the way. Schedule a free demo!

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo

Zenphi's AI-powered no-code automation platform is designed to effortlessly automate Google Workspace. Streamline business processes across Google Workspace apps, third-party tools, and more with ease.