Zendesk QA Alternatives (January 2026)

Zendesk: Customer Service Quality Assurance Software

https://www.zendes.com/service/quality-assurance/

Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.

2.7/5

921+ reviews

Reviewed on:

Customer service software for the best customer experiences | Zendesk

https://www.zendes

.com/service/

Zendesk provides an easy to use and scalable customer service solution for your business. Focus on the conversation, not the channel. Start a free trial

Customer Experience (CX) Management Software - Qualtrics

https://www.qualtric

.com/customer-experience/

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Zoho Desk | Top Rated Customer Service Help Desk Software

https://www.zoh

.com/desk/

Zoho Desk is an online customer service help desk software for happier customers, empowered agents, and healthier businesses. Get a 15-day free trial.

SQM Group: Customer Service QA Software

https://www.sqmgrou

.com/

SQM’s Customer Service QA Software is a single platform that helps call centers reduce costs and improve agent engagement and customer experience.

Customer Service Suite: AI Powered Support and Chat Software - Freshworks

https://www.freshwork

.com/customer-service-suite/

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

Dialpad Ai Contact Center - Customer Service Software

https://www.dialpa

.com/ai-contact-center/

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

Tiledesk: Automated Customer Service with an AI Agent

https://tiledes

.com/

Tiledesk empowers businesses to establish AI Agents across various channels, offering automated customer service and enhancing customer engagement. Get started free.

Introducing Customer AI for today's customer service and support operations - Playvox

https://www.playvo

.com/lp/introducing-customer-ai-for-todays-customer-service-and-support-operations/

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

Quality Management - Quality Assurance Software | Playvox

https://www.playvo

.com/products/quality-management/

Playvox Quality Management (QM) helps contact centers improve service as they scale. From setting goals to workload assignments, go beyond QA.