Zoho Desk Ratings (September 2025)
This page breaks down Zoho Desk ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Zoho Desk’s overall reputation. This data-driven overview will show you exactly how Zoho Desk is rated - including how it compares to competitors.
Zoho Desk's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:21,159 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Producthunt, Getapp, Softwareadvice, Trustpilot
- Last updated:September 1, 2025
Zoho Desk Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 6,773+ reviews | 01.09.25 |
 Capterra | 4.5/5 | 2,216+ reviews | 01.09.25 |
 Trustradius | 4/5 | 135+ reviews | 05.08.25 |
 Gartner | 4.5/5 | 2,135+ reviews | 01.09.25 |
 Producthunt | 4.6/5 | 61+ reviews | 05.08.25 |
 Getapp | 4.5/5 | 2,216+ reviews | 01.09.25 |
 Softwareadvice | 4.5/5 | 2,216+ reviews | 01.09.25 |
 Trustpilot | 4.1/5 | 5,407+ reviews | 05.08.25 |
What is Zoho Desk?
Zoho Desk is a helpdesk software that powers faster issue resolution, boosts customer retention, and enhances overall customer happiness. It offers features like omnichannel support, self-service, guided conversations, service level agreements, contextual support, work modes, artificial intelligence, advanced reply editor, built-in analytics, happiness ratings, workflow and automation, and predictive intelligence. Zoho Desk integrates with over 200 third-party app extensions and more than 45 native apps, and is available on mobile apps for Android and iOS.
🤔 Zoho Desk vs Competitors: How Do Ratings Compare?
Check out Zoho Desk AlternativesFrequently Asked Questions
How trustworthy is Zoho Desk?
According to G2 and Trustpilot review sites Zoho Desk holds ratings of 4.4/5 and 4.1/5 respectively from 12,180 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Zoho Desk rated?
Zoho Desk has an average star rating of 4.4 out of 5 stars based on average of 21,159 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Zoho Desk public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Producthunt, Getapp, Softwareadvice, Trustpilot. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Zoho Desk is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.