Freshworks Customer Service Suite Ratings (September 2025)
This page breaks down Freshworks Customer Service Suite ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Freshworks Customer Service Suite’s overall reputation. This data-driven overview will show you exactly how Freshworks Customer Service Suite is rated - including how it compares to competitors.
Freshworks Customer Service Suite's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:9,162 reviews
- Sources:G2, Capterra, Trustpilot, Gartner, Producthunt, Softwareadvice
- Last updated:September 1, 2025
Freshworks Customer Service Suite Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 7,898+ reviews | 01.09.25 |
 Capterra | 5/5 | 1+ reviews | 22.09.24 |
 Trustpilot | 1.6/5 | 99+ reviews | 03.03.25 |
 Gartner | 4.2/5 | 795+ reviews | 01.09.25 |
 Producthunt | 4.4/5 | 367+ reviews | 07.07.25 |
 Softwareadvice | 3.5/5 | 2+ reviews | 01.09.25 |
What is Freshworks Customer Service Suite?
Freshworks Customer Service Suite is an AI-powered omnichannel solution designed to delight customers and teams with seamless service and support. Key features include intelligent chatbots, advanced ticketing, a unified agent workspace, and robust integrations with tools like Shopify, Salesforce, and Jira. The suite offers capabilities such as AI and automation, omnichannel customer service, and intelligent insights and analytics to improve efficiency and deliver excellent customer service.
🤔 Freshworks Customer Service Suite vs Competitors: How Do Ratings Compare?
Check out Freshworks Customer Service Suite AlternativesFrequently Asked Questions
How trustworthy is Freshworks Customer Service Suite?
According to G2 and Gartner review sites Freshworks Customer Service Suite holds ratings of 4.5/5 and 4.2/5 respectively from 8,693 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Freshworks Customer Service Suite rated?
Freshworks Customer Service Suite has an average star rating of 4.4 out of 5 stars based on average of 9,162 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Freshworks Customer Service Suite public reviews pages on platforms: G2, Capterra, Trustpilot, Gartner, Producthunt, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Freshworks Customer Service Suite is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.