Freshworks Customer Service Suite Alternatives (January 2026)

Customer Service Suite: AI Powered Support and Chat Software - Freshworks

https://www.freshwork.com/customer-service-suite/

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

4.4/5

9,162+ reviews

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AI Powered Customer Service Automation Platform | Kommunicate

https://www.kommunicat

.io/

Deliver a superior customer experience with generative AI powered chatbots and live chat for customer service. Get Started Free

AI-powered Omnichannel CX and Support Platform | Simplify360

https://simplify36

.com/

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

The AI-Powered Customer Service CRM Platform | Kustomer

http://www.kustome

.com/

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Glassix | AI Customer Support, Omnichannel Ticketing, and Chatbot Software

https://www.glassi

.com/

Unify your messaging, accelerate responses, and boost satisfaction with our top-rated AI customer support, omnichannel ticketing, and chatbot software.

Customer Care Software - Frontline Care

https://www.qualtric

.com/frontline/care/

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Customer service software for the best customer experiences | Zendesk

https://www.zendes

.com/service/

Zendesk provides an easy to use and scalable customer service solution for your business. Focus on the conversation, not the channel. Start a free trial

Intercom: The complete AI-first customer service solution

https://www.interco

.com/

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Intercom: The complete AI-first customer service solution

https://www.interco

.com/live-chat/

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Support Solutions for Better Business Communications - LiveHelpNow

http://www.livehelpno

.net/

LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.