Kustomer Ratings (September 2025)
This page breaks down Kustomer ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Kustomer’s overall reputation. This data-driven overview will show you exactly how Kustomer is rated - including how it compares to competitors.
Kustomer's Overall Rating Summary
- Average Rating:4.4/5
- Total Reviews:813 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Shopify, Trustpilot, Getapp, Softwareadvice, Facebook
- Last updated:September 1, 2025
Kustomer Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 455+ reviews | 01.09.25 |
 Capterra | 4.6/5 | 79+ reviews | 01.09.25 |
 Trustradius | 4/5 | 68+ reviews | 04.05.25 |
 Gartner | 4/5 | 15+ reviews | 01.09.25 |
 Shopify | 5/5 | 24+ reviews | 01.09.25 |
 Trustpilot | 2.6/5 | 5+ reviews | 01.09.25 |
 Getapp | 4.7/5 | 79+ reviews | 01.09.25 |
 Softwareadvice | 4.6/5 | 79+ reviews | 01.09.25 |
 Facebook | 4.1/5 | 9+ reviews | 01.09.25 |
What is Kustomer?
Kustomer offers a smart and simple customer service platform powered by data and AI, featuring capabilities such as CRM, AI Agent Copilot, AI Chatbots, and Self-Service to enhance customer interactions and reduce support volume. The platform includes KIQ Customer Assist and KIQ Agent Assist, which drive business efficiency by 45% and increase agent efficiency by 65%, respectively. Kustomer's unified customer view across all channels empowers agents to deliver hyper-personalized service and proactive support, leveraging robust data to anticipate customer needs.
🤔 Kustomer vs Competitors: How Do Ratings Compare?
Check out Kustomer AlternativesFrequently Asked Questions
How trustworthy is Kustomer?
According to G2 and Capterra review sites Kustomer holds ratings of 4.4/5 and 4.6/5 respectively from 534 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Kustomer rated?
Kustomer has an average star rating of 4.4 out of 5 stars based on average of 813 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Kustomer public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Shopify, Trustpilot, Getapp, Softwareadvice, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Kustomer is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.