Intercom Ratings (September 2025)
This page breaks down Intercom ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Intercom’s overall reputation. This data-driven overview will show you exactly how Intercom is rated - including how it compares to competitors.
Intercom's Overall Rating Summary
- Average Rating:4.5/5
- Total Reviews:8,609 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Producthunt, Getapp, Softwareadvice, Shopify
- Last updated:September 1, 2025
Intercom Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 3,558+ reviews | 01.09.25 |
 Capterra | 4.5/5 | 1,136+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 865+ reviews | 05.08.25 |
 Gartner | 4/5 | 189+ reviews | 01.09.25 |
 Producthunt | 4.3/5 | 573+ reviews | 07.07.25 |
 Getapp | 4.5/5 | 1,135+ reviews | 01.09.25 |
 Softwareadvice | 4.5/5 | 1,136+ reviews | 01.09.25 |
 Shopify | 4.3/5 | 17+ reviews | 01.09.25 |
What is Intercom?
Intercom offers an AI-first customer service platform that includes Fin AI Agent, which provides 24/7 support and resolves 50% of support volume instantly, and Fin AI Copilot, a personal AI assistant for every support agent. The platform also features AI Insights & Reporting for robust reporting, Workflows for powerful automations, and Omnichannel support to meet customers where they are. Additional capabilities include a customizable Help Center, AI-enhanced Inbox, and proactive Outbound Messaging to reduce inbound volume.
🤔 Intercom vs Competitors: How Do Ratings Compare?
Check out Intercom AlternativesFrequently Asked Questions
How trustworthy is Intercom?
According to G2 and Capterra review sites Intercom holds ratings of 4.5/5 and 4.5/5 respectively from 4,694 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Intercom rated?
Intercom has an average star rating of 4.5 out of 5 stars based on average of 8,609 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Intercom public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Producthunt, Getapp, Softwareadvice, Shopify. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Intercom is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.