Intercom Chat Alternatives (September 2025)

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

4.5/5

8,594+ reviews

Reviewed on:

G2
Trustradius
Capterra
Gartner
Producthunt
Shopify
Getapp
Softwareadvice
1.
Intercom: The complete AI-first customer service solution
https://www.interco
.com/

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

2.
The AI-Powered Customer Service CRM Platform | Kustomer
http://www.kustome
.com/

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

3.
AI-First Customer Service Platform | Helpshift
https://www.helpshif
.com/

Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology

4.
Octocom: The AI-first customer support solution for e-commerce
https://www.octoco
.ai/

Octocom is the complete AI-first customer service solution for e-commerce, giving exceptional pre-sale and post-sale experiences with omnichannel AI agents.

5.
MessageMind - Your 24/7 AI-Powered Customer Service
https://messagemin
.ai/

Elevate your business customer service with MessageMind AI: seamless, multi-platform 24/7 support in over 80 languages.

6.
Customer Service Suite: AI Powered Support and Chat Software - Freshworks
https://www.freshwork
.com/customer-service-suite/

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

7.
Front - The Platform for Exceptional Customer Service at Scale
https://fron
.com/

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

8.
9.
Customer Support AI | CX Automation Platform | Forethought
https://www.forethough
.ai/

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

10.
Customer Support AI | CX Automation Platform | Forethought
https://forethough
.ai/

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

11.
Automate Customer Service with GPT-Powered Agent Assist | IrisAgent
https://irisagen
.com/

IrisAgent's GPT-powered agent assist helps in customer support automation, ticket tagging and routing. Boost your Net Promoter Score & speed up Mean Time to Resolution

13.
AI-powered Omnichannel CX and Support Platform | Simplify360
https://simplify36
.com/

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

14.
Accelerate Your Growth With #1 AI Customer Service | Tidio
https://www.tidi
.com/

Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.

15.
Tiledesk: Automated Customer Service with an AI Agent
https://tiledes
.com/

Tiledesk empowers businesses to establish AI Agents across various channels, offering automated customer service and enhancing customer engagement. Get started free.

16.
Best Conversational CRM Powered by Generative AI
https://hapti
.ai/

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

17.
Cloud Contact Center Platform | CCaaS | AI-Powered
https://www.talkdes
.com/

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

18.
Data First Contact Center powered by Autonomous Agents | Rezo.ai
https://www.rez
.ai/

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

19.
#1 Conversational AI - Enterprise Customer Service Support - Netomi
https://netom
.com/

AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service.

20.
Help Scout: Shared Inbox, Help Center, & Live Chat Software
https://www.helpscou
.com/

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

21.
Customer Care Software - Frontline Care
https://www.qualtric
.com/frontline/care/

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

22.
QueryPal
https://www.querypa
.com/

QueryPal: AI-Powered Ticket Automation for Modern Support Teams. Our solution integrates with Zendesk, Intercom, Freshdesk, and Salesforce, drafting accurate responses in seconds.

23.
Dialpad Ai Contact Center - Customer Service Software
https://www.dialpa
.com/ai-contact-center/

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

25.
Customer Service Platform - Rated #1 Easiest-To-Use | Gladly
https://www.gladl
.com/

Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.

26.
Glassix | AI Customer Support, Omnichannel Ticketing, and Chatbot Software
https://www.glassi
.com/

Unify your messaging, accelerate responses, and boost satisfaction with our top-rated AI customer support, omnichannel ticketing, and chatbot software.

27.
Customer Service Software for Small to Enterprise Businesses
https://www.hubspo
.com/products/service/

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer while driving efficiency for your team.

28.
My AskAI — Your AI Agent for Customer Support
https://www.myaska
.com/

Save your customer support team hours, every day, from answering the same questions with an AI chatbot that can resolve up to 75% of support requests.

29.
Supportbench : Customer Support Software Built For The B2B
https://www.supportbenc
.com/

The Most Comprehensive customer support software on the market. Made for B2B teams to scale their efforts, respond faster, and do more.

30.
Customer service software for the best customer experiences | Zendesk
https://www.zendes
.com/service/

Zendesk provides an easy to use and scalable customer service solution for your business. Focus on the conversation, not the channel. Start a free trial

31.
Contact Center AI | Google Cloud
https://cloud.googl
.com/solutions/contact-center/

Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions.

32.
Deliver Intelligent Support with our AI Chatbot | Zoom
https://www.zoo
.com/en/products/virtual-agent/

Resolve customer issues quickly, accurately, and at scale with Zoom Virtual Agent; the AI chatbot designed to boost contact center efficiency and save money.

33.
Conversational AI for Customer Support Automation - Verloop.io
https://verloo
.io/

Verloop.io provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support experience.

34.
CiaraAI: Enhance Your Sales and Customer Service with AI
https://ciaraa
.com/

Boost your business with CiaraAI’s advanced AI solutions tailored for sales and customer support.

35.
36.
Zendesk: Customer Service Quality Assurance Software
https://www.zendes
.com/service/quality-assurance/

Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.

37.
Aisera: ChatGPT and AI Search for the Enterprise
https://aiser
.com/

Our Generative AI Solutions & ChatGPT for Enterprise Helps Automate Workflows For IT, HR, Customer Support, Sales and Operations At Scale!

39.
The Best Conversational AI Platform for Business | LivePerson
https://www.liveperso
.com/

LivePerson's Conversational AI platform helps brands embrace digital-first customer conversations for better scale, engagement, and results.

40.
AI Chatbot Works With Your Data - LiveChatAI
https://livechata
.com/

Reduce support volumes and increase customer satisfaction in minutes with the AI bot that is trained with your own docs and content.

41.
DeepConverse - AI Chatbot for Customer Service Automation
https://www.deepconvers
.com/

Automate your customer service process with an advanced AI-driven platform from DeepConverse. Improve customer experience and growth with our AI solution.

42.
Kayako — A Help Desk Software Platform
https://kayak
.com/

Help Desk Software For Personal And Connected Customer Service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

44.
ChatSpark: Transforming Customer Service with AI-Powered Chatbots
https://chatspar
.io/

Transform your website experience with AI-powered customer service. ChatSpark provides real-time, personalized support, driven by your content.

45.
DigitalGenius – The AI concierge built for Ecommerce
https://www.digitalgeniu
.com/

Transform your customer experience with DigitalGenius – AI-powered customer service automation for pre- and post-purchase questions.

46.
Nextiva: Unified Customer Experience Management Platform
https://www.nextiv
.com/

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

47.
1:1 customer support for ecommerce brands | Chatdesk
https://www.chatdes
.com/

Miles beyond traditional outsourcers. Chatdesk uses AI and US-based experts to boost conversions and solve tickets across social, email, chat, and SMS.

48.
AI-Optimized Customer and Employee Experiences - Kore.ai
https://kor
.ai/

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

49.
Olark
https://www.olar
.com/

Accessible live chat and chatbot software for sales, marketing and customer support on your website. Start talking to your customers today!

50.
Support Solutions for Better Business Communications - LiveHelpNow
http://www.livehelpno
.net/

LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.

51.
Chatfuel | AI agents for automated sales | Meta’s partner
https://chatfue
.com/

Maximize your revenue with a leading marketing & sales platform for eCommerce: create AI chatbots for WhatsApp, Instagram, Facebook, and websites.

52.
Insighto | AI Agent Builder | Conversational AI Chatbots & AI Voice Agents
https://insight
.ai/

Maximize engagement with unified AI text and voice communication. Engage across every channel and connect with your favourite business tools. Get started free.

54.
Siena AI | Empathic AI customer service that's almost human
https://www.sien
.cx/

The autonomous customer service platform designed for commerce. Combine the best of human empathy and intelligent automation to transform the way your customer service teams operate and engage with shoppers.

55.
Helpwise: Easy-to-use & affordable customer service platform
https://helpwis
.io/

Customer service platform for SMBs to help you serve customers faster and retain them better. Helpwise empowers agents to serve customers not tickets.

56.
The Omnichannel Communication Platform | Comm100
https://www.comm10
.com/

Join 15,0000+ customers using Comm100's all-in-one omnichannel communication platform - live chat, bots, automation, email, and more!

57.
Center your workflow through Conversational AI
https://sleekflo
.io/

Create AI-personalized workflows across all messaging channels. Discover how SleekFlow's Conversational AI revolutionizes and automates customer interactions.

58.
LimeChat | AI-Powered WhatsApp Journeys for Support and Marketing
http://www.limecha
.ai/

Transform your e-commerce CAC, retention, and support with Level-3 AI on WhatsApp. Deliver exceptional experiences and scale without growing your team!

59.
Faster, smarter customer support for eCommerce | eDesk
https://www.edes
.com/

eDesk's eCommerce customer service software combines tickets from everywhere you sell with order data; for easier management by customer support teams. Get started today.

60.
Lang.ai - Unlock CX data with easy-to-use AI
https://www.lan
.ai/

Eliminate support inefficiencies and spot granular consumer insights. Less churn. Better products. More accurate Business Intelligence.

61.
Cresta AI | Generative AI for the Intelligent Contact Center
https://crest
.com/

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

62.
The AI-Powered Quiz Platform | Interact
https://www.tryinterac
.com/

Interact is an AI-powered quiz platform used to generate leads, segment your audience, and recommend products.

63.
AI-Powered Customer Service for Enterprise
https://aptedg
.io/

AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.

64.
Lixsa.ai - Your Dream Customer Care Service, Powered by AI
https://www.lixs
.ai/

Lixsa.ai - Boost your customers' satisfaction, save time, and automate the management of sales, bookings, and inquiries.

65.
Gupshup - Conversational tools for customer engagement - Gupshup
https://www.gupshu
.io/developer/home/

Build AI-powered chatbots to automate customer acquisition, marketing, commerce, and support to maximize customer lifetime value and reduce the cost of service

66.
Sprinklr Service: The Leading AI-Powered CCaaS Platform
https://www.sprinkl
.com/products/customer-service/

Sprinklr Service is an AI-powered CCaaS platform that can help you engage with customers across 30+ digital & traditional channels. Start a 30-day free trial!

67.
Convin: Omnichannel Contact Centers Powered By Conversation Intelligence
https://convi
.ai/

Transform omnichannel contact center performance by automating call quality monitoring, behavioral analysis, and agent coaching.

68.
Dixa | Conversational Customer Service Platform
https://dix
.com/

Unlock customer loyalty at scale. Book a demo today and experience the power of Dixa's all-in-one AI-driven customer service platform.

69.
Conversational App for Superior Customer Service Automation
https://hubtyp
.com/

Hubtype offers powerful Conversational Apps to transform customer service automation. Improve customer satisfaction with our innovative tools.

70.
LiveAgent | Simple Customer Support Software for Teams
https://www.liveagen
.com/

Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

71.
Conversation Intelligence for Customer Experience
https://callmine
.com/

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

72.
Omnichat: Asia's Premier Omnichannel Chat Commerce Platform
https://www.omnicha
.ai/

Integrate WhatsApp, FB, IG, LINE, WeChat and Website Live Chat to meet customer service, marketing and sales needs in one stop. Trusted by over 5,000 brands worldwide, Omnichat offers advanced conversational commerce solutions with enhanced efficiency, user behaviour analysis and remarketing strategy development, thus creating 5x conversion rate.

73.
SnapCall · Future of Customer Engagement & Satisfaction
https://snapcal
.io/

Improve customer experience with SnapCall's video AI solutions. Get asynchronous problem resolution with SnapCall Clip, real-time engagement with SnapCall Call, and scheduled calls with SnapCall Booking.

74.
How AI Self-Service Improves Your Customer Support - AnswerDash
https://www.answerdas
.com/

AnswerDash's predictive self-service support predicts customers’ questions and deflects support tickets and live chats.

75.
Userlike: Live Chat Software for Websites and Messaging Apps
https://www.userlik
.com/

Start the conversation on your website, stay in touch through messaging apps. √ Website chat √ Chatbots √ GDPR √ WhatsApp & more

76.
#1 Business Messaging Platform For Startups & SMBs - Crisp
https://cris
.chat/en/

Discover our Business Messaging Platform for Startups & SMBs. The one-stop for sales, marketing & support in one platform: Crisp. 14-day free trial. No credit card required. Try now! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.

77.
Soluções práticas para um atendimento eficiente - Milvus
https://milvus.co
.br/

MILVUS Centralize o atendimento e aumente a produtividade da sua equipe Veja como automatizar seus processos, otimizar a gestão da sua equipe e os resultados da sua empresa. Faça um teste grátis Acesso ilimitado à plataforma sem cartão de crédito Solicite uma reunião Fale com um de nossos especialistas MILVUS Centralize o atendimento e aumente

78.
AI Copilot for Support Team - Worknet.AI
https://www.workne
.ai/

Discover how our AI Copilot at Worknet.ai streamlines your workflow. Enhance productivity and efficiency with our advanced AI tools. Visit us now!

79.
Neocom.ai - Enabling Effortless Discovery
https://www.neoco
.ai/

Drive more sales and reduce customer service inquiries through human friendly conversations. We eliminate choice overload with our guided product advisors and use zero-party data to deliver profound customer insights to our clients.

80.
Leading Customer Experience (CX) AI Platform | NICE
https://www.nic
.com/

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

81.
Sentiment, Conversational Customer service platform - Sentiment Digital Customer Service platform
https://www.sentimen
.io/

We help eCommerce Customer Care Teams Slash Response Time 2000% and Costs 50% All While Accelerating Sales And Customer satisfaction %

82.
Smith.ai 24/7 Live Receptionists, Outreach & Web Chat
https://smit
.ai/

Smith.ai combines AI and human intelligence to offer 24/7 customer engagement with live North America-based agents to capture and convert more leads.

83.
Customer Support Software | TeamSupport
https://www.teamsuppor
.com/

Explore ticketing and live chat solutions that simplify workflows, improve customer satisfaction, and make agents' lives easier.

86.
87.
Language Model Copilot and API Toolkit | Sapling
https://saplin
.ai/

Sapling language model copilot for customer-facing teams. Sapling integrates with messaging platforms to improve response quality and efficiency.

88.
Transform CX with Quiq: Conversational AI Platform
https://qui
.com/

Check out Quiq's AI-powered conversational CX and business messaging platform. Schedule a live demo or contact us today.

89.
Cloud Contact Center Solution for High-Volume Sales and Customer Service | LeadDesk
http://www.leaddes
.com/

Meet a cloud contact center software that can help you triple your outbound sales and make your customer service truly omnichannel.

90.
CoSupport AI | an AI Business Analyst for Your Business
https://cosuppor
.ai/

CoSupport AI – the solution that enhances customer support and empowers businesses with data-driven insights

91.
Respond.io | #1 AI-Powered Customer Conversation Management Software
https://respon
.io/

Capture leads, automate chats and converse to convert across WhatsApp, email, social media with the top AI-powered customer conversation management software.

92.
Conversational AI Platform for Enterprise | boost.ai
https://www.boos
.ai/

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

93.
Artificial Intelligence Solutions for Call Centers | Level AI
https://theleve
.ai/

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

94.
Zowie - Unlock the Power of Conversation
https://getzowi
.com/

Zowie is the AI customer service suite built for ecommerce. Save money, make money, and wow your customers by delivering value in every interaction.

95.
Customer Engagement for Digital Channels | Verint
https://www.verin
.com/telephony-and-digital-channels/digital-channels/

Engage with your customers at scale on digital channels, including private messaging, communities, email, live chat, and voice self-service.

96.
AI-Powered Mobile Conversations
https://spokephon
.com/

Intelligent business phone calls, SMS, and WhatsApp conversations for teams that don’t sit around waiting for calls. Built mobile-first for humans on the move.

99.
Loris – Conversational Intelligence for Leading Brands
https://lori
.ai/

Loris gives you the answers you need to make better CX decisions, from why customers are contacting you to how well your teams are resolving issues.