Helpshift Ratings (September 2025)
This page breaks down Helpshift ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Helpshift’s overall reputation. This data-driven overview will show you exactly how Helpshift is rated - including how it compares to competitors.
Helpshift's Overall Rating Summary
- Average Rating:4.2/5
- Total Reviews:486 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Getapp, Softwareadvice
- Last updated:September 1, 2025
Helpshift Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 381+ reviews | 01.09.25 |
 Capterra | 3.9/5 | 29+ reviews | 05.08.25 |
 Trustpilot | 2.2/5 | 8+ reviews | 01.09.25 |
 Trustradius | 4/5 | 10+ reviews | 13.01.25 |
 Getapp | 3.9/5 | 29+ reviews | 01.09.25 |
 Softwareadvice | 3.9/5 | 29+ reviews | 01.09.25 |
What is Helpshift?
Helpshift offers an AI-powered platform that enhances customer experience through self-service, conversational support, and ticketing, optimized for speed, efficiency, and satisfaction. Key features include AI-guided messaging, centralized agent workspace, and automation capabilities that streamline support operations and improve agent productivity. The platform also provides advanced analytics and reporting tools for continuous improvement of support operations.
🤔 Helpshift vs Competitors: How Do Ratings Compare?
Check out Helpshift AlternativesFrequently Asked Questions
How trustworthy is Helpshift?
According to G2 and Trustradius review sites Helpshift holds ratings of 4.3/5 and 4/5 respectively from 391 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Helpshift rated?
Helpshift has an average star rating of 4.2 out of 5 stars based on average of 486 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Helpshift public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Helpshift is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.