Help Scout Ratings (September 2025)
This page breaks down Help Scout ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Help Scout’s overall reputation. This data-driven overview will show you exactly how Help Scout is rated - including how it compares to competitors.
Help Scout's Overall Rating Summary
- Average Rating:4.5/5
- Total Reviews:1,221 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Producthunt, Shopify, Getapp, Softwareadvice, Wordpress
- Last updated:September 1, 2025
Help Scout Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 413+ reviews | 01.09.25 |
 Capterra | 4.6/5 | 225+ reviews | 01.09.25 |
 Trustpilot | 3/5 | 37+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 57+ reviews | 05.08.25 |
 Producthunt | 4.8/5 | 10+ reviews | 08.06.25 |
 Shopify | 4.6/5 | 23+ reviews | 04.05.25 |
 Getapp | 4.6/5 | 225+ reviews | 01.09.25 |
 Softwareadvice | 4.6/5 | 225+ reviews | 01.09.25 |
 Wordpress | 4.3/5 | 6+ reviews | 07.07.25 |
What is Help Scout?
Help Scout offers a unified platform featuring Live Chat, Shared Inbox, Knowledge Base, Beacon, Workflows, Reporting, Messages, and Customer Management to enhance customer support. The platform aims to delight customers, supercharge teams, and provide real-time, human support with capabilities like Apps & Integrations, Customer Data, AI, and Insights & Analytics. Businesses using Help Scout report increased loyalty, reduced email volume, and faster response times.
🤔 Help Scout vs Competitors: How Do Ratings Compare?
Check out Help Scout AlternativesFrequently Asked Questions
How trustworthy is Help Scout?
According to G2 and Capterra review sites Help Scout holds ratings of 4.4/5 and 4.6/5 respectively from 638 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Help Scout rated?
Help Scout has an average star rating of 4.5 out of 5 stars based on average of 1,221 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Help Scout public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Producthunt, Shopify, Getapp, Softwareadvice, Wordpress. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Help Scout is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.