Zendesk Support Suite Ratings (September 2025)
This page breaks down Zendesk Support Suite ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Zendesk Support Suite’s overall reputation. This data-driven overview will show you exactly how Zendesk Support Suite is rated - including how it compares to competitors.
Zendesk Support Suite's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:21,551 reviews
- Sources:G2, Trustradius, Capterra, Gartner, Trustpilot, Getapp, Softwareadvice, Omr
- Last updated:September 1, 2025
Zendesk Support Suite Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.3/5 | 6,637+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 1,047+ reviews | 01.09.25 |
 Capterra | 4.4/5 | 4,068+ reviews | 01.09.25 |
 Gartner | 4.4/5 | 912+ reviews | 01.09.25 |
 Trustpilot | 1.9/5 | 654+ reviews | 01.09.25 |
 Getapp | 4.4/5 | 4,068+ reviews | 01.09.25 |
 Softwareadvice | 4.4/5 | 4,068+ reviews | 01.09.25 |
 Omr | 4.2/5 | 97+ reviews | 01.09.25 |
What is Zendesk Support Suite?
Zendesk offers a comprehensive service solution with features such as messaging and live chat, AI and automation, data privacy and protection, help center, agent workspace, voice, and workforce engagement. It also provides tools to enhance workflows, including Zendesk Sunshine, employee service, and a marketplace for integrations. Zendesk's solutions are designed to scale with businesses, offering flexibility, security, and the ability to personalize customer interactions across various channels.
🤔 Zendesk Support Suite vs Competitors: How Do Ratings Compare?
Check out Zendesk Support Suite AlternativesFrequently Asked Questions
How trustworthy is Zendesk Support Suite?
According to G2 and Capterra review sites Zendesk Support Suite holds ratings of 4.3/5 and 4.4/5 respectively from 10,705 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Zendesk Support Suite rated?
Zendesk Support Suite has an average star rating of 4.3 out of 5 stars based on average of 21,551 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Zendesk Support Suite public reviews pages on platforms: G2, Trustradius, Capterra, Gartner, Trustpilot, Getapp, Softwareadvice, Omr. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Zendesk Support Suite is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.