GrooveHQ Alternatives (September 2025)

Groove is the simple yet powerful alternative to Zendesk. The best helpdesk software for your business. Shared inbox, knowledge base, chat and more!

4.4/5

243+ reviews

Reviewed on:

G2
Trustpilot
Trustradius
1.
Kayako — A Help Desk Software Platform
https://kayak
.com/

Help Desk Software For Personal And Connected Customer Service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

2.
Help Scout: Shared Inbox, Help Center, & Live Chat Software
https://www.helpscou
.com/

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

3.
Mojo Helpdesk - The #1 Ticket Tracking Software | Mojo Helpdesk
https://mojohelpdes
.com/

The Best Solution to Support Customers & Employees Mojo Helpdesk makes customer service easy. Centralize requests, assign, automate, track progress, and get more done faster. Try for free         Request a demo        Centralize requests Still using spreadsheets and emails for requests? Migrate to Mojo Helpdesk to put them all in a powerful but simple ticket tracking. Knowledge base Cut down incoming requests with the self-service knowledge base.

4.
Help Desk Software for Stellar Customer Support | Teamwork Desk
https://www.teamwor
.com/desk/

Teamwork Desk is a help desk ticketing system that allows you to centralize communication and improve transparency, so you can focus on customer happiness.

5.
Front - The Platform for Exceptional Customer Service at Scale
https://fron
.com/

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

6.
Customer service software for the best customer experiences | Zendesk
https://www.zendes
.com/service/

Zendesk provides an easy to use and scalable customer service solution for your business. Focus on the conversation, not the channel. Start a free trial

7.
Supportbench : Customer Support Software Built For The B2B
https://www.supportbenc
.com/

The Most Comprehensive customer support software on the market. Made for B2B teams to scale their efforts, respond faster, and do more.

8.
Zoho Desk | Top Rated Customer Service Help Desk Software
https://www.zoh
.com/desk/

Zoho Desk is an online customer service help desk software for happier customers, empowered agents, and healthier businesses. Get a 15-day free trial.

9.
Helpjuice – Knowledge Base Software
https://www.helpjuic
.com/

Knowledge Base Software used by 130,000+ users from companies like Amazon, Hertz, Shipt. Start your free 14-Day Trial today

10.
Zendesk: Customer Service Quality Assurance Software
https://www.zendes
.com/service/quality-assurance/

Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.

11.
Customer Service Platform - Rated #1 Easiest-To-Use | Gladly
https://www.gladl
.com/

Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.

12.
Faster, smarter customer support for eCommerce | eDesk
https://www.edes
.com/

eDesk's eCommerce customer service software combines tickets from everywhere you sell with order data; for easier management by customer support teams. Get started today.

13.
Customer Support Software | TeamSupport
https://www.teamsuppor
.com/

Explore ticketing and live chat solutions that simplify workflows, improve customer satisfaction, and make agents' lives easier.

14.
Business 💬 Live Chat Software for E-commerce | LiveChat
https://www.livecha
.com/

Expand your online sales through an all-in-one live chat app. Support and sell simultaneously. Start a free trial today! Trusted by over 37,000 businesses.

15.
Customer Service Software for Small to Enterprise Businesses
https://www.hubspo
.com/products/service/

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer while driving efficiency for your team.

16.
Glassix | AI Customer Support, Omnichannel Ticketing, and Chatbot Software
https://www.glassi
.com/

Unify your messaging, accelerate responses, and boost satisfaction with our top-rated AI customer support, omnichannel ticketing, and chatbot software.

17.
tawk.to – "100% FREE live chat software for your website!"
https://www.taw
.to/

www.tawk.to is 100% Free Live Chat Software to monitor and chat with visitors on your website or from a free customizable page.

18.
Easy-to-use email management & customer service software
https://hiverh
.com/

10K+ teams trust Hiver to streamline shared inbox management and run multi-channel help desks from their Inbox. Try Hiver free for 7 days.

19.
Support Solutions for Better Business Communications - LiveHelpNow
http://www.livehelpno
.net/

LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.

20.
SharePoint Ticketing System | MS Helpdesk Software 365
https://www.hr36
.us/sharepoint-ticketing-system-hr-helpdesk-ms-teams-365/

Create SharePoint ticketing system to fully automate customer support to enhance productivity. Microsoft helpdesk software with 14 Days free trial.

21.
Email Management Software | Customer Engagement...
https://helpmonk
.com/

Helpmonks is an all-in-one email management software with powerful customer engagement features, including email marketing, knowledge base, live chat, and more

22.
Best Ticketing System | Issuetrak | Help Desk Solution
http://www.issuetra
.com/

Easy and affordable, we offer the best ticketing system software for help desks, workflow/task management, customer service and complaint support, and more!

23.
Ngage: Best Live Chat Software Service for Small Businesses
https://www.ngageliv
.com/

The chat support software that you're looking for your business. Convert visitors into paying customers. Take sales and customer support to the next level!

24.
LiveAgent | Simple Customer Support Software for Teams
https://www.liveagen
.com/

Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

25.
Slab - Knowledge Base & Wiki Software
https://sla
.com/

Discover why our easy creation, organization, and numerous integrations, make us so popular with non-technical and tech-savvy teams alike.

26.
Helpwise: Easy-to-use & affordable customer service platform
https://helpwis
.io/

Customer service platform for SMBs to help you serve customers faster and retain them better. Helpwise empowers agents to serve customers not tickets.

27.
Customer Communication Platform, Live Chat & More | HelpCrunch
http://helpcrunc
.com/

HelpCrunch offers live chat, chatbot, knowledge base, popups, and email marketing tools for building strong customer relationships.

28.
Help Desk Ticket Management Software - HappyFox
https://www.happyfo
.com/

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo

29.
Ruby: #1 Virtual Receptionist & Live Chat Solution for Small Businesses
https://www.rub
.com/

14,000+ small businesses trust the virtual receptionists at Ruby to create meaningful connections over the phone and through live chat, 24/7.

30.
Olark
https://www.olar
.com/

Accessible live chat and chatbot software for sales, marketing and customer support on your website. Start talking to your customers today!

31.
#1 Business Messaging Platform For Startups & SMBs - Crisp
https://cris
.chat/en/

Discover our Business Messaging Platform for Startups & SMBs. The one-stop for sales, marketing & support in one platform: Crisp. 14-day free trial. No credit card required. Try now! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.

32.
Top-Rated Value Selling Platform - 4.9/5 Stars
https://ecosystem
.us/

Ecosystems’ top-rated value selling platform helps your sales and CS teams shift from selling features to selling value. ROI calculator, business outcome generator, and more. Win more deals, expand revenue.

33.
Top Knowledge Management and Collaboration Tool | Internal Knowledge Based Expert System Software
https://www.bhyv
.io/

BHyve is your organisation’s AI knowledge sharing, management & collaboration tool to help you source, store, and share tacit knowledge instantly across teams, locations, and functions.

34.
Accelerate Your Growth With #1 AI Customer Service | Tidio
https://www.tidi
.com/

Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.

35.
Intercom: The complete AI-first customer service solution
https://www.interco
.com/live-chat/

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

36.
Intercom: The complete AI-first customer service solution
https://www.interco
.com/

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

37.
Customer engagement platform | Trengo
https://treng
.com/

Trengo's customer engagement platform combines customers’ favourite channels, collaborative features, AI and automation. It's the all-in-one solution.

38.
Unleashed | The World's Favourite Inventory Software
https://www.unleashedsoftwar
.com/

With an extraordinary 4.9/5 stars on Trustpilot, Unleashed is the highest rated, most recommended inventory management software in the world

39.
Seamless Customer Complaint Management Software
https://www.happyfo
.com/use-cases/customer-complaint-management-software/

With HappyFox customer complaint management software, handling cutomer complaint has never been this easy. Manage, track, solve customer issues with HappyFox Service desk

40.
Boost Your Business with Top-rated Social Commerce Platform
https://www.chatbreeze
.com/

Chat Breezes is a social commerce platform that helps businesses connect with customers, streamline operations, and boost sales. Start your free trial today!

41.
42.
AI-Powered Knowledge Base Software That Scales With Your Product
https://document36
.com/

Instantly create a knowledge base for your customers and teams. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more

43.
Loop Email - All-in-one Shared Inbox and Team Email Platform
https://www.intheloo
.io/

Loop Email unlocks teamwork right inside your email inbox. It's an all-in-one shared inbox that transforms email into your team’s superpower.

44.
HelpSite: Make a Knowledge Base / Support Center - for free!
https://helpsit
.com/

HelpSite is easy-to-use hosted knowledge base software for creating an awesome support & FAQ site for your business. Get started for free!

45.
AI-First Customer Service Platform | Helpshift
https://www.helpshif
.com/

Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology

46.
Proprofs Knowledge Base for Employees & Customers | Unlock All Features Free
https://www.proprofsk
.com/

Best Knowledge Base Software that will reduce tickets up to 80%. Create an internal knowledge base or customer help center. Get Started free

47.
Swaybase: #1 Rated, Easiest Employee Advocacy Tool
https://www.swaybas
.com/

Swaybase is the top rated, easiest-to-use employee advocacy tool on the market. Launch an employee advocacy program in minutes. No training required.

48.
Zoho SalesIQ | The Customer Engagement Platform For Your Business
https://www.zoh
.com/salesiq/

Zoho SalesIQ is a complete customer engagement platform, that helps businesses to efficiently engage their website visitors & customers, at all times. Try now!

49.
Best Field Service Management Software & Mobile App - mHelpDesk
https://www.mhelpdes
.com/

mHelpDesk is the #1 rated, best field service management software; Get organized and win more jobs with scheduling, dispatch, invoicing, and more. Try it FREE

50.
Customer Service Suite: AI Powered Support and Chat Software - Freshworks
https://www.freshwork
.com/customer-service-suite/

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

51.
The AI powered workspace for sales teams. Start free.
https://www.scratchpa
.com/

No more stale spreadsheets, struggles to adopt your sales process, or frustration in understanding what’s changed. Loved by sales teams (1,400 reviews, 4.8 ⭐️ on G2). Get started free in under 1 minute.

53.
Deep Collaboration for Teams
https://tmail2
.com/

Embrace the Deep Work revolution with Deep Collaboration up to 5x the Productivity of email.

54.
Basecamp: Project management software, online collaboration
https://basecam
.com/

Trusted by millions, Basecamp puts everything you need to get work done in one place. It’s the calm, organized way to manage projects, work with clients, and communicate company-wide.

55.
#1 Pest Control Software for Scheduling, Routing, Invoicing, & More | GorillaDesk
https://gorillades
.com/

From scheduling jobs to optimizing routes, invoicing customers to collecting payments, GorillaDesk's Pest Control software has you covered. Start today!

56.
Multilingual Customer Support and Translation Tools - Language I/O
https://languagei
.com/

Powered by AI, Language I/O delivers real-time, accurate translations for you and your customers in 150+ languages through seamless integrations with Salesforce, Zendesk, Oracle, ServiceNow, and more.

57.
Rated #1 Warranty Management Solution Software
https://www.neurowarrant
.com/

Digitize your warranty management process with our warranty management software. Streamline claims, reduce costs, and improve customer satisfaction. Try it now!

58.
Knowledge Base Software, Announcements & Feedback
https://labikno
.com/

The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.

59.
Voted #1 PIM on G2 - Try It Free, No Strings Attached!
https://www.pimwork
.io/

Trusted by industry leaders, PIMworks lets you move faster and smarter. Watch your ROI soar as product data management becomes effortless.

60.
DragApp | Official Site | Shared Inbox For Google Workspace Users
https://www.dragap
.com/

Turn Gmail into a Team Workspace. Use DragApp to manage workflows such as Help Desk, CRM or Tasks. #1 Gmail Shared Inbox tool.

61.
Octocom: The AI-first customer support solution for e-commerce
https://www.octoco
.ai/

Octocom is the complete AI-first customer service solution for e-commerce, giving exceptional pre-sale and post-sale experiences with omnichannel AI agents.

62.
Close CRM | The All-In-One CRM for Growing Teams
http://clos
.com/

Close is the inside sales CRM of choice for startups and SMBs. Make more calls, send more emails and close more deals starting today.

63.
The Top-Rated Home Inspection Software - Join 8k Inspectors | Spectora
https://www.spector
.com/

See why 8,000 home inspectors use Spectora. Industry-leading home inspection software + back office tools. 2,200 5-star reviews. All-in-one home inspection software + mobile app - report writing, payments, & agreements to run your business.

64.
Service Desk - ITSM software for Microsoft 365 | ALVAO
https://www.alva
.com/en/service-desk/

Experience ALVAO helpdesk software for free for Microsoft 365. Enhance your IT, HR, and Facility processes for small and medium-sized businesses.

65.
HelpDocs | Knowledge Base Software
https://www.helpdoc
.io/

HelpDocs creates knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use. Start with 14 days free.

66.
CRM Software Solutions Company | Copper
https://www.coppe
.com/

Win clients for life with Copper CRM software solutions. Give us a try and see how we can help your business build stronger customer relationships.

67.
All-in-One Email Marketing Automation, Live Chat, & Help Desk Software
https://getgis
.com/

Gist is an all-in-one growth software that serves as a central source of truth through the entire customer journey. Get started for free!

68.
Tars - Shaping the future of customer experience and employee productivity with Conversational AI
https://hellotar
.com/

We bridge the gap between complex technical processes and intuitive conversations. Our Conversational AI transforms frustrating IVR loops and cumbersome workflows into simplified dialogues.

69.
The Top Home & Commercial Service Software in 2024 | Jobber
https://getjobbe
.com/

Jobber’s home & commercial service software is the best way to organize your service business. Quote, schedule, invoice, and get paid—all in one place. Our easy-to-use app powers your sales, operations, and customer service—try Jobber for free today!

70.
The All In One Team Project Management Software - Teamwork.com
https://www.teamwor
.com/

Teamwork.com is the only all-in-one platform custom-built for client work operations, with best-in-class project management and complete performance reporting. Manage resources, track time, streamline workflows, and maximize profitability, all in one place.

71.
Screendesk - Instant Screen Recordings & Videoconferencing for Support Teams
https://screendes
.io/

Screendesk is a cloud-based online service that provides instant screen recordings for faster ticket resolution and videoconference support. No downloads or installs needed. Connect to any help desk software. Request screen recordings from your users straight from their browser.

72.
OneDesk | HelpDesk, Project Management & PSA Software
https://www.onedes
.com/

OneDesk is powerful helpdesk, project management, & PSA software in a single app. Support your customers and manage projects in one place.

74.
Dossier: Inbox Organizer for Gmail, Outlook and Slack
https://dossie
.work/inbox/

Dossier is an app for organizing customer conversations, no matter where it happens, with zero disruption to the ways you already communicate. Based in San Francisco, Dossier is helping business owners, business professionals and teams around the globe intelligently sync their customer communication channels and organize documents, tasks and more. Welcome to a new way to build better customer relationships and a better business.

75.
AI-powered Omnichannel CX and Support Platform | Simplify360
https://simplify36
.com/

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

76.
Business Phone and Communication Platform | Aircall
https://aircal
.io/

The business phone and communication platform trusted by teams everywhere. Set up a cloud-based call center and integrate with your CRM & Helpdesk software in minutes.

77.
AI Copilot for Support Team - Worknet.AI
https://www.workne
.ai/

Discover how our AI Copilot at Worknet.ai streamlines your workflow. Enhance productivity and efficiency with our advanced AI tools. Visit us now!

78.
Soluções práticas para um atendimento eficiente - Milvus
https://milvus.co
.br/

MILVUS Centralize o atendimento e aumente a produtividade da sua equipe Veja como automatizar seus processos, otimizar a gestão da sua equipe e os resultados da sua empresa. Faça um teste grátis Acesso ilimitado à plataforma sem cartão de crédito Solicite uma reunião Fale com um de nossos especialistas MILVUS Centralize o atendimento e aumente

79.
Respond.io | #1 AI-Powered Customer Conversation Management Software
https://respon
.io/

Capture leads, automate chats and converse to convert across WhatsApp, email, social media with the top AI-powered customer conversation management software.

80.
AI-Based Knowledge Management Software System | Bloomfire
https://www.bloomfir
.com/

Unleash the untapped potential of your organization by harnessing the power of Bloomfire’s AI-based knowledge management software platform.

81.
My AskAI — Your AI Agent for Customer Support
https://www.myaska
.com/

Save your customer support team hours, every day, from answering the same questions with an AI chatbot that can resolve up to 75% of support requests.

82.
The Mentoring Software for Companies and Communities - Mentorink
https://www.mentorin
.com/en/

Mentorink is the best mentoring software, transforming mentoring programs into structured experiences, fostering employee growth and social learning.

83.
Springly - The Best All-in-One Membership Management Software
https://www.springl
.org/

✅ Looking for an all-in-one membership management software for your organization? Discover Springly, start a 14-day free trial with no credit card required. 4.8/5 star rating on Google and Capterra.

84.
GitBook
https://www.gitboo
.com/

GitBook is a knowledge management tool for engineering teams. It simplifies knowledge sharing, with docs-as-code support and AI-powered search & insights. Sign up for free!

85.
Best Yacht Management Software - YMP
https://ym
.ltd/

#1 Best selling Yacht Management Software​. YMP provides everything you need for yacht management and maintenance.

86.
ClickUp™ | One app to replace them all
https://clicku
.com/

Our mission is to make the world more productive. To do this, we built one app to replace them all - Tasks, Docs, Goals, and Chat.

87.
QueryPal
https://www.querypa
.com/

QueryPal: AI-Powered Ticket Automation for Modern Support Teams. Our solution integrates with Zendesk, Intercom, Freshdesk, and Salesforce, drafting accurate responses in seconds.

88.
Gupshup - Conversational tools for customer engagement - Gupshup
https://www.gupshu
.io/developer/home/

Build AI-powered chatbots to automate customer acquisition, marketing, commerce, and support to maximize customer lifetime value and reduce the cost of service

89.
Qooper Mentoring Software: #1 Ranked Online Mentorship Platform
https://qoope
.io/

Qooper mentoring software is the best mentoring software to run mentorship, learning and inclusion programs with best practices, software solutions and analytics.

91.
CRM Software To Grow Your Business | Try Nimble Free
https://www.nimbl
.com/

A G2 Crowd Market Leader, Nimble helps you build relationships everywhere you engage -- from your inbox to across the web. Try it free - no credit card required.

92.
Tiledesk: Automated Customer Service with an AI Agent
https://tiledes
.com/

Tiledesk empowers businesses to establish AI Agents across various channels, offering automated customer service and enhancing customer engagement. Get started free.

93.
SupportSync | Product Support Software with RMA and More
https://www.supportsyn
.com/

SupportSync is uniquely designed to manage all aspects of Product Support including Customer Service, RMA and Testing.

94.
Best Cannabis Cultivation Software - FloEnvy
https://www.floenv
.com/

FloEnvy is the best Cannabis Cultivation Software. FloEnvy delivers a seed-to-sale solution for managing cultivation, compliance, logistics, finance, and environmental data - all through one simple and intuitive platform.

95.
Wholesale CRM | A CRM for Amazon Wholesale Sellers
https://www.vendrivecr
.com/

Streamline your wholesale Amazon business with our CRM tool. A CRM for Amazon sellers allows you to pull in product and supplier data for faster growth.

96.
Transform Conversations into Conversions with ChatMaxima
https://chatmaxim
.com/

Turn your conversations into conversions with ChatMaxima’s conversational marketing software. Our AI-powered chatbots drive sales and improve customer engagement. Sign up now.

97.
MaxxTraxx - Rated Best Auto Repair Software Choice 2020!
https://www.scottsystem
.com/

MaxxTraxx is a pioneering industry leader in total automotive shop management systems. A top-tier, best auto repair software choice since 1987. Get your fully-functioning, no-hassle, totally-free 30-Day Test Drive started today.

98.
Sales CRM & Pipeline Management Software | Pipedrive
https://www.pipedriv
.com/

Pipedrive is the easy-to-use, #1 user-rated CRM tool. Get more qualified leads and grow your business with our sales CRM. Sign up for a 14-day free trial.

99.
#1 Auto Repair Software - Bay Master Automotive Shop Software
https://www.bay-maste
.com/

For the best auto repair software available, choose Bay Master Automotive Shop Software. Schedule a demo to see how we can streamline your business today!