Kayako Ratings (September 2025)
This page breaks down Kayako ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Kayako’s overall reputation. This data-driven overview will show you exactly how Kayako is rated - including how it compares to competitors.
Kayako's Overall Rating Summary
- Average Rating:3.9/5
- Total Reviews:853 reviews
- Sources:G2, Capterra, Trustpilot, Trustradius, Producthunt, Getapp, Softwareadvice
- Last updated:September 1, 2025
Kayako Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4/5 | 222+ reviews | 01.09.25 |
 Capterra | 4/5 | 176+ reviews | 01.09.25 |
 Trustpilot | 1.8/5 | 16+ reviews | 01.09.25 |
 Trustradius | 2/5 | 47+ reviews | 08.06.25 |
 Producthunt | 4.9/5 | 40+ reviews | 05.08.25 |
 Getapp | 4/5 | 176+ reviews | 01.09.25 |
 Softwareadvice | 4/5 | 176+ reviews | 01.09.25 |
What is Kayako?
Kayako’s helpdesk software offers powerful out-of-the-box functionality, including features like SingleView™, live chat, collaboration, self-service, and integrations, enabling customer service teams to manage requests and conversations across any channel. The platform enhances support efficiency with Kayako AI, which can resolve up to 80% of support questions autonomously, and provides a shared inbox for streamlined customer conversations. Additionally, Kayako offers a customizable knowledge base for 24/7 customer self-help and tools for context-driven customer service, ensuring a personal and connected customer experience.
🤔 Kayako vs Competitors: How Do Ratings Compare?
Check out Kayako AlternativesFrequently Asked Questions
How many stars is Kayako rated?
Kayako has an average star rating of 3.9 out of 5 stars based on average of 853 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Kayako public reviews pages on platforms: G2, Capterra, Trustpilot, Trustradius, Producthunt, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Kayako is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.