Octocom AI Customer Experience Suite Alternatives (September 2025)

Gorgias is the leading AI customer experience platform for ecommerce stores. Trusted by over 15,000 merchants worldwide.

The autonomous customer service platform designed for commerce. Combine the best of human empathy and intelligent automation to transform the way your customer service teams operate and engage with shoppers.

Elevate your business customer service with MessageMind AI: seamless, multi-platform 24/7 support in over 80 languages.

Integrate WhatsApp, FB, IG, LINE, WeChat and Website Live Chat to meet customer service, marketing and sales needs in one stop. Trusted by over 5,000 brands worldwide, Omnichat offers advanced conversational commerce solutions with enhanced efficiency, user behaviour analysis and remarketing strategy development, thus creating 5x conversion rate.

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

Deliver a superior customer experience with generative AI powered chatbots and live chat for customer service. Get Started Free

Drive more sales and reduce customer service inquiries through human friendly conversations. We eliminate choice overload with our guided product advisors and use zero-party data to deliver profound customer insights to our clients.

QueryPal: AI-Powered Ticket Automation for Modern Support Teams. Our solution integrates with Zendesk, Intercom, Freshdesk, and Salesforce, drafting accurate responses in seconds.

Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology

Hire Molin to become your shop's AI customer support employee.

Save your customer support team hours, every day, from answering the same questions with an AI chatbot that can resolve up to 75% of support requests.

Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!

It is the best AI chatbot for E-commerce specifically built to increase E-commerce sales. While other bots are for support, we turn prospects' chats into sales.

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

Lixsa.ai - Boost your customers' satisfaction, save time, and automate the management of sales, bookings, and inquiries.

Transform your e-commerce CAC, retention, and support with Level-3 AI on WhatsApp. Deliver exceptional experiences and scale without growing your team!

Boost your business with CiaraAI’s advanced AI solutions tailored for sales and customer support.

Zowie is the AI customer service suite built for ecommerce. Save money, make money, and wow your customers by delivering value in every interaction.

eDesk's eCommerce customer service software combines tickets from everywhere you sell with order data; for easier management by customer support teams. Get started today.

Intercom

AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service.

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

Create AI-personalized workflows across all messaging channels. Discover how SleekFlow's Conversational AI revolutionizes and automates customer interactions.

LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Tiledesk empowers businesses to establish AI Agents across various channels, offering automated customer service and enhancing customer engagement. Get started free.

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Transform your customer experience with DigitalGenius – AI-powered customer service automation for pre- and post-purchase questions.

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Resolve customer issues quickly, accurately, and at scale with Zoom Virtual Agent; the AI chatbot designed to boost contact center efficiency and save money.

Boost your revenue with AI conversations! Schedule a demo.

No-code, omnichannel, AI assistance to boost customer success in compliance-driven markets… with an almost trivial implementation effort.

Transform omnichannel contact center performance by automating call quality monitoring, behavioral analysis, and agent coaching.

Use Umnico communication platform to enhance your Omnichannel customer support and online sales by leveraging multiple instant messages and social media in one window. Try it now for free!

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

CommBox – AI Omnichannel Customer Communications Platform

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Juphy’s AI shopping assistant recommends products, answers questions, and delivers a tailored shopping experience on your website.

Automate your customer service process with an advanced AI-driven platform from DeepConverse. Improve customer experience and growth with our AI solution.

The Zowie Salesbot is your always-on sales assistant. Leverage generative AI to make connections and boost sales even when your team is off.

IrisAgent's GPT-powered agent assist helps in customer support automation, ticket tagging and routing. Boost your Net Promoter Score & speed up Mean Time to Resolution

Transform your website experience with AI-powered customer service. ChatSpark provides real-time, personalized support, driven by your content.

Web chat built to enhance sales & support, our live agents — powered by AI — capture & qualify leads, book appointments & integrate with your CRM.

UChat is the ultimate chatbot platform that allows you to automate your business without coding. Build your chatbot with the 12+ channels we support.

Maximize your revenue with a leading marketing & sales platform for eCommerce: create AI chatbots for WhatsApp, Instagram, Facebook, and websites.

AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.

Chronox: Gen AI Chatbot to maximize revenue from every conversation

Verloop.io provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support experience.

Frictionless commerce for the next generation of retail, enabling transactions and fulfillment from anywhere at any time. Mobile point of sale and omnichannel order management.

Shopify's #1 AI Concierge (chatbot) for eCommerce. Rep converts more traffic (CVR), increases sales (AOV), and can handle up to 97% of your support tickets.

AnswerDash's predictive self-service support predicts customers’ questions and deflects support tickets and live chats.

Hello! I'm Aco. I will engage your website visitors and turn them into paying customers.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

Unlock the full potential of your sales team with Sybill - the AI assistant that automates CRM updates, crafts follow-up emails, and provides unparalleled insights from customer interactions.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Transform your stores with PredictSpring by seamlessly unifying the customer experience. Global brands and retailers have all chosen our platform - find out why.

Zoko is an all-in-one system that leverages the WhatsApp API to help you do sales, marketing and customer support on WhatsApp. Go beyond chatting - reach customers, enable product discovery, collect payments, get feedback - all on WhatsApp.

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

Automate the answers to common and time-consuming questions on your e-commerce site and increase your conversion rate.

Try Airkit.ai eCommerce today and see the exciting revolution being led by autonomous AI agents.

Maximize engagement with unified AI text and voice communication. Engage across every channel and connect with your favourite business tools. Get started free.

Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.

Sapling language model copilot for customer-facing teams. Sapling integrates with messaging platforms to improve response quality and efficiency.

Use AI to summarize every customer interaction (CRM data, recorded calls, emails) to make internal handoffs super easy!

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

Discover the best post-purchase experience software platform powering exceptional, personalized experiences for e-commerce and omnichannel customers.

Reduce support volumes and increase customer satisfaction in minutes with the AI bot that is trained with your own docs and content.

AI transformation partner for enterprises, driving increased revenue, reduced costs, and enhanced customer experience with Exotel solutions.

An integrated e-commerce enablement SaaS platform designed to fulfill the needs of Sellers, D2C brands, and Retailers to streamline business operations.

Conversational AI can protect your staff from repetitive calls and messages, improve customer engagement and stretch operational dollars. Book a demo with Hyro.

Capture & qualify leads 24/7 with NoForm AI's human-like chatbot. Automate pre-sales support & free up your team's time. Get started today!

First smart No-SDK customer engagement platfrom. Best tool for Push, Email campaigns powered by generative AI

Buyer intelligence and Personality AI for sales teams to adopt Buyer-first selling, authentically personalize all interactions and close more deals.

Amio is an AI chatbot platform for your e-shop. It uses GPT and product feeds to answer all questions and recommend the right products to your customers.

Channel Gate is an integrated end-to-end eCommerce experience platform that delivers complete control to the online sellers, from design to delivery.

MILVUS Centralize o atendimento e aumente a produtividade da sua equipe Veja como automatizar seus processos, otimizar a gestão da sua equipe e os resultados da sua empresa. Faça um teste grátis Acesso ilimitado à plataforma sem cartão de crédito Solicite uma reunião Fale com um de nossos especialistas MILVUS Centralize o atendimento e aumente

Talkoot is the most powerful and complete AI product storytelling platform for ecommerce. Publish product descriptions 4x faster.

One-stop Cloud Communication Platform. Try Acefone’s omnichannel services, cloud contact centers, & virtual number calling. Get Free Trial Now!

Enjoy unlimited calls + texts from $30/agent/month. Integrates with HubSpot, Zoho, and more! Complete with Power Dialer and automation tools.

From cutting-edge eCommerce solutions to integrations of AI in multichannel, CedCommerce offers enhanced efficiency, growth, and success in the eCommerce landscape.

Wizzy is a super-fast, advanced site search technology created for e-commerce stores built on magento, Shopify, WooCommerce, Wix, or hand-coded websites.

Powered by AI, Language I/O delivers real-time, accurate translations for you and your customers in 150+ languages through seamless integrations with Salesforce, Zendesk, Oracle, ServiceNow, and more.

Boost automation and engagement with the power of Generative AI and LLMs. AI Agents, Copilots and Advanced AI Assistants are designed for security and compliance, tailored to your business use cases.

Elevate your online store's performance with Omnione AI's cloud-based SaaS. Specializing in product data feed optimization for platforms like Google, Shopify, and WooCommerce. Start managing your feeds smarter today. We provide superior human-augmented artificial intelligence for product data feed management, shopping feed management, google data feed management, ecommerce feed optimization, google shopping feed optimization, and marketplace feed optimization

Sellbery is the multi-channel product info management software for all types of online sellers looking to expand and grow. Free 30-Day Trial!

Miles beyond traditional outsourcers. Chatdesk uses AI and US-based experts to boost conversions and solve tickets across social, email, chat, and SMS.

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Optimize your online Enterprise store with Prefixbox’s fully managed AI Search, Recommend, and Insights solutions.

PerfectBot is an AI-powered chatbot designed to streamline ecommerce customer service. It works as an add-on for Gorgias.

HelpSquad BPO - your best customer service outsourcing company providing 24/7 support by trained, multilingual agents ready to enhance consumer trust and increase your business value.

A powerful, cheap and straightforward internal search engine for your website or e-commerce. Increase sales and attract users with Doofinder Search Engine. The search engine that every website should have. Improve your onsite search engine to increase sales and be more attractive for users.

Discover HaloCRM. All-inclusive, omnichannel CRM software for exceptional customer service and sales teams.

Zevi's AI-powered site search and discovery platform helps customers discover products quickly, boosting sales & conversions. Get a site search solution tailored to your needs.

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.