Gorgias Ratings (September 2025)
This page breaks down Gorgias ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Gorgias’s overall reputation. This data-driven overview will show you exactly how Gorgias is rated - including how it compares to competitors.
Gorgias's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:1,818 reviews
- Sources:G2, Capterra, Trustradius, Producthunt, Gartner, Shopify, Getapp, Softwareadvice, Facebook, Trustpilot
- Last updated:September 1, 2025
Gorgias Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.6/5 | 527+ reviews | 01.09.25 |
 Capterra | 4.6/5 | 131+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 30+ reviews | 01.09.25 |
 Producthunt | 5/5 | 5+ reviews | 07.03.25 |
 Gartner | 5/5 | 3+ reviews | 01.09.25 |
 Shopify | 4.2/5 | 717+ reviews | 04.05.25 |
 Getapp | 4.6/5 | 131+ reviews | 01.09.25 |
 Softwareadvice | 4.6/5 | 131+ reviews | 01.09.25 |
 Facebook | 2.7/5 | 12+ reviews | 07.07.25 |
 Trustpilot | 3.3/5 | 131+ reviews | 01.09.25 |
What is Gorgias?
Gorgias offers an AI-powered ecommerce customer experience platform that centralizes interactions through an all-in-one support inbox, automates 60% of customer support, and drives revenue with personalized onsite campaigns. Key features include omnichannel support, AI-driven automation, and integration with over 100 apps to enhance efficiency and customer satisfaction. Trusted by over 15,000 brands, Gorgias aims to improve CX with tools that boost efficiency, reduce support costs, and increase repeat purchases.
🤔 Gorgias vs Competitors: How Do Ratings Compare?
Check out Gorgias AlternativesFrequently Asked Questions
How trustworthy is Gorgias?
According to G2 and Capterra review sites Gorgias holds ratings of 4.6/5 and 4.6/5 respectively from 658 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is Gorgias rated?
Gorgias has an average star rating of 4.3 out of 5 stars based on average of 1,818 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Gorgias public reviews pages on platforms: G2, Capterra, Trustradius, Producthunt, Gartner, Shopify, Getapp, Softwareadvice, Facebook, Trustpilot. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Gorgias is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.