Emplifi Service Cloud Alternatives (September 2025)

Optimize the customer journey and close the CX gap with Emplifi's customer engagement platform and social media marketing, commerce, and care solutions.

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

Sprinklr Service is an AI-powered CCaaS platform that can help you engage with customers across 30+ digital & traditional channels. Start a 30-day free trial!

A new-generation digital unified CX management platform that helps you transform your business online & build lasting relationships with your customers

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Engage with your customers at scale on digital channels, including private messaging, communities, email, live chat, and voice self-service.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

Manage your enterprise-scale social media marketing strategy with Emplifi’s end-to-end solution. See it in action with a demo!

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

Make CX fly with employee-centric AI. For contact center operators that want to amplify their teams with AI, rather than replace them.

Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service.

The autonomous customer service platform designed for commerce. Combine the best of human empathy and intelligent automation to transform the way your customer service teams operate and engage with shoppers.

Engage your customers and prospects with simple drag and drop email, SMS, chatbot or build custom solutions with the best in class APIs

Engage your customers and prospects with simple drag and drop email, SMS, chatbot or build custom solutions with the best in class APIs

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Supercharge your customer experience with Local Measure's advanced contact center software. Elevate your customer service and boost satisfaction.

Build your very own omnichannel customer engagement platform with a no-code builder or customize it with Video, Voice, SMS, and chatbot APIs from EnableX.

Integrate WhatsApp, FB, IG, LINE, WeChat and Website Live Chat to meet customer service, marketing and sales needs in one stop. Trusted by over 5,000 brands worldwide, Omnichat offers advanced conversational commerce solutions with enhanced efficiency, user behaviour analysis and remarketing strategy development, thus creating 5x conversion rate.

Elevate your business communications with our flexible solutions and discover the future of corporate communication with our comprehensive suite of enterprise video solutions.

Learn how Service Cloud can help you boost your team’s productivity and close cases faster with one unified agent console.

We help eCommerce Customer Care Teams Slash Response Time 2000% and Costs 50% All While Accelerating Sales And Customer satisfaction %

Elevate your customer experience strategy with our AI-led CX transformation platform. Explore the future of customer experience innovation.

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology

Zendesk provides an easy to use and scalable customer service solution for your business. Focus on the conversation, not the channel. Start a free trial

Check out Quiq's AI-powered conversational CX and business messaging platform. Schedule a live demo or contact us today.

Customer service platform for SMBs to help you serve customers faster and retain them better. Helpwise empowers agents to serve customers not tickets.

Discover how Avaya's contact center expertise and solutions help transform your organization’s customer experience objectives into measurable results.

Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer while driving efficiency for your team.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Build reputation and gain insights for your B2B service organization with the ClearlyRated experience management platform.

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

A CX Automation platform enhancing business scalability and automates customer journeys across multiple channels, Increase CSAT & reduce costs

LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.

All-in-one UGC platform & influencer solution to power branded content. Create, source, and optimize user-generated content and social content.

The best cloud-based contact centre software. Handle voice, email, web chat, SMS, and all communication via social media channels in one solution.

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Deliver seamless omnichannel experiences with customer experience and contact center solutions from Verizon Business. Drive loyalty and capture the voice of the customer.

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Verloop.io provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support experience.

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

Create AI-personalized workflows across all messaging channels. Discover how SleekFlow's Conversational AI revolutionizes and automates customer interactions.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.

Deliver a superior customer experience with generative AI powered chatbots and live chat for customer service. Get Started Free

Sprinklr Social is an AI-powered social media management solution that helps you understand, reach & engage with customers across channels. Try for free!

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

Oktopost is a B2B social engagement suite that supports modern data-driven organizations. Reach your B2B marketing goals. Book A Demo.

Delight customers with Anywhere365, the cloud-based contact center integrated with Microsoft Teams. Enhance communication, save time and save money.

Take your marketing to the next level​ with the leading self-serve Customer Engagement platform for cross-channel experiences.

Elevate your business customer service with MessageMind AI: seamless, multi-platform 24/7 support in over 80 languages.

Create powerful customer relationships on social media with a platform built to help your brand scale, measure performance, and regulate risk.

Unlock customer loyalty at scale. Book a demo today and experience the power of Dixa's all-in-one AI-driven customer service platform.

Turn your workforce into a powerful marketing and sales engine with employee advocacy software. Employee Advocacy by Sprout Social gives your employees a simple way to share curated content across their social networks so you can amplify reach and sales.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Unify your messaging, accelerate responses, and boost satisfaction with our top-rated AI customer support, omnichannel ticketing, and chatbot software.

Engage, retain, and grow. Personalized messages, smart segments, campaign management, behavior tracking, and more. All with a true omnichannel platform.

SoAmpli is a platform that combines human and artificial intelligence to provide the best content for sales teams to share on social media, connecting them with relevant leads.

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Win more likes, charm your audience, and track your performance on social media. Hootsuite’s engagement tools make it easy.

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Emarsys, a leading provider of marketing software, enables true, one-to-one interactions between marketers and consumers.

Clearview Social makes employee advocacy easy. Find out how our employee advocacy software streamlines and simplifies your social media marketing campaigns.

Create exceptional customer experiences at scale with Medallia

Improve audience targeting accuracy by listening to digtial conversations. Gain customer Intelligence by listening to online conversations of your brand

Gain the visibility and information to deliver focused patient care with Healthcare and Life Sciences Management by ServiceNow.

Unleash the power of social data with Meltwater's suite of AI-powered tools for media, social, and consumer intelligence.

At UJET we are redefining customer experience with our cloud contact center platform.

Meet a cloud contact center software that can help you triple your outbound sales and make your customer service truly omnichannel.

HelpCrunch offers live chat, chatbot, knowledge base, popups, and email marketing tools for building strong customer relationships.

Attract buyers, build loyalty, and manage customer relationships across the enterprise with CRM and customer experience (CX) solutions from SAP.

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

Tenfold connects systems of engagement and customer data to enable contextual continuous conversations. Get a free demo today.

CommBox – AI Omnichannel Customer Communications Platform

Help Desk Software For Personal And Connected Customer Service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

Explore how OL Connect empowers you to build personalized, automated, and interactive customer communications.

Hootsuite is a social media management tool that brings scheduling, content creation, analytics, and social listening to one place.

Brandwatch's Social Media Management solution offers everything you need to discover, attract, and engage customers on social, across teams and regions.

Create better content with the best-in-class content & social media marketing solutions. ✓ Content inspiration ✓ Social media scheduling ✓ Content analytics

Dialogflow is a comprehensive platform for developing chatbots, voice bots, and virtual agents using natural language understanding and Google AI.

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

Widewail's Trust Marketing Platform helps collect and share customer sentiment through online reviews, video testimonials and listings management.

Make your employees’ lives easier with Genesys Cloud EX. Get an all-in-one employee experience solution. Discover better EX today.

Secure contact centre payments, boost CX, and achieve PCI compliance. Choose from our range of solutions, trusted by major companies.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Learn how the #1 CRM for financial services, Financial Services Cloud, can grow relationships, reduce cost to serve, and deliver personalized insights at scale.

Hornbill is the workflow app everyone can use—across your whole organization

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.