Genesys Cloud CX Ratings (September 2025)
This page breaks down Genesys Cloud CX ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Genesys Cloud CX’s overall reputation. This data-driven overview will show you exactly how Genesys Cloud CX is rated - including how it compares to competitors.
Genesys Cloud CX's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:3,824 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice
- Last updated:September 1, 2025
Genesys Cloud CX Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 1,439+ reviews | 01.09.25 |
 Capterra | 4.3/5 | 262+ reviews | 01.09.25 |
 Trustradius | 4/5 | 798+ reviews | 01.09.25 |
 Gartner | 4.6/5 | 801+ reviews | 01.09.25 |
 Getapp | 4.3/5 | 262+ reviews | 01.09.25 |
 Softwareadvice | 4.3/5 | 262+ reviews | 01.09.25 |
What is Genesys Cloud CX?
Genesys Cloud CX is an AI-powered experience orchestration platform that delivers personalized experiences at scale through an all-in-one contact center solution. It features omnichannel engagements, intelligent routing, built-in workforce engagement, and end-to-end journey management, enabling businesses to improve customer loyalty and employee retention. The platform offers capabilities such as AI and automation, digital channels, workforce engagement management, and customer journey management, all within a unified cloud architecture.
🤔 Genesys Cloud CX vs Competitors: How Do Ratings Compare?
Check out Genesys Cloud CX AlternativesFrequently Asked Questions
How trustworthy is Genesys Cloud CX?
According to G2 and Gartner review sites Genesys Cloud CX holds ratings of 4.4/5 and 4.6/5 respectively from 2,240 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Genesys Cloud CX rated?
Genesys Cloud CX has an average star rating of 4.3 out of 5 stars based on average of 3,824 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Genesys Cloud CX public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Genesys Cloud CX is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.