Gladly Ratings (September 2025)
This page breaks down Gladly ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Gladly’s overall reputation. This data-driven overview will show you exactly how Gladly is rated - including how it compares to competitors.
Gladly's Overall Rating Summary
- Average Rating:4.7/5
- Total Reviews:1,570 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Shopify, Trustpilot, Getapp, Softwareadvice, Facebook
- Last updated:September 1, 2025
Gladly Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.7/5 | 1,047+ reviews | 01.09.25 |
 Capterra | 4.8/5 | 130+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 14+ reviews | 01.09.25 |
 Gartner | 4.5/5 | 12+ reviews | 06.04.25 |
 Shopify | 4.6/5 | 27+ reviews | 01.09.25 |
 Trustpilot | 3.2/5 | 1+ reviews | 01.09.25 |
 Getapp | 4.8/5 | 130+ reviews | 01.09.25 |
 Softwareadvice | 4.8/5 | 130+ reviews | 01.09.25 |
 Facebook | 4.8/5 | 79+ reviews | 07.07.25 |
What is Gladly?
Gladly is an all-in-one customer service platform that combines AI and human agents to prioritize helping customers, not solving tickets, with features like Gladly Hero, Gladly Hero AI, and Gladly Sidekick. It offers a unified conversation view across all channels (Voice, Email, SMS, Live Chat, Social Media) and includes tools for personalized self-service, advanced analytics, and task management. The platform aims to reduce tech costs, improve agent efficiency, and drive revenue growth by consolidating multiple software platforms and providing a radically simple UI and powerful AI capabilities.
🤔 Gladly vs Competitors: How Do Ratings Compare?
Check out Gladly AlternativesFrequently Asked Questions
How trustworthy is Gladly?
According to G2 and Capterra review sites Gladly holds ratings of 4.7/5 and 4.8/5 respectively from 1,177 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is Gladly rated?
Gladly has an average star rating of 4.7 out of 5 stars based on average of 1,570 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Gladly public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Shopify, Trustpilot, Getapp, Softwareadvice, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Gladly is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.