Balto Alternatives (January 2026)

Balto

Real-Time Guidance Platform for Contact Centers | Balto

https://www.balt.ai/

The #1 Real-Time Guidance Platform for Contact Centers powered by AI. Help agents say the right thing on every call. Learn More.

4.8/5

612+ reviews

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1.
Cresta AI | Generative AI for the Intelligent Contact Center
https://crest
.com/

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

2.
Conversation Intelligence Software for Contact Centers | Observe.AI
https://www.observ
.ai/

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

3.
Convin: Omnichannel Contact Centers Powered By Conversation Intelligence
https://convi
.ai/

Transform omnichannel contact center performance by automating call quality monitoring, behavioral analysis, and agent coaching.

4.
Abstrakt Software | Real-Time Call Guidance Software
https://abstrak
.ai/

The fastest, real-time call guidance software that is configurable to your team. It's time to avoid issues before they occur with Abstrakt.

5.
Cloud Contact Center Platform | CCaaS | AI-Powered
https://www.talkdes
.com/

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

6.
Dialpad Ai Contact Center - Customer Service Software
https://www.dialpa
.com/ai-contact-center/

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

7.
Conversation Intelligence for Customer Experience
https://callmine
.com/

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

8.
Call Center Compliance, Conversation Intelligence, Call Sentiment Analysis | Gryphon.ai
https://grypho
.ai/

The only AI platform that delivers enterprise solutions for call center compliance, real-time conversation intelligence, and call sentiment analysis into every conversation.

9.
Contact Center AI | Google Cloud
https://cloud.googl
.com/solutions/contact-center/

Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions.