Balto Alternatives (September 2025)

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

A Contact Center Automation platform to resolve customer service conversations across voice, text and chat.

Transform omnichannel contact center performance by automating call quality monitoring, behavioral analysis, and agent coaching.

Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions.

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

The fastest, real-time call guidance software that is configurable to your team. It's time to avoid issues before they occur with Abstrakt.

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

With Dialpad, you can connect teams, build ROI, and support customers—all with one Ai-powered app.

Make CX fly with employee-centric AI. For contact center operators that want to amplify their teams with AI, rather than replace them.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

Enhance agent efficiency and effectiveness with our AI-powered solution that seamlessly integrates into your agent workspace platform.

Zenarate AI Coach is the simulation training software for improving agent performance during live customer and prospect engagements.

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

Playvox Quality Management (QM) helps contact centers improve service as they scale. From setting goals to workload assignments, go beyond QA.

Tethr is a research-backed conversation analytics platform that delivers automated insights from your customer conversations.

The only AI platform that delivers enterprise solutions for call center compliance, real-time conversation intelligence, and call sentiment analysis into every conversation.

Enthu's conversation intelligence software helps you improve contact center performance without listening to even a single call. Experience it now.

Our contact center automation platform integrates easily with your ACD and WFM systems, offering real-time support to frontline agents.

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Enhance CX, evaluate agent performance, rapdily transcribe 100% of calls and improve quality assurance standards

SQM’s Customer Service QA Software is a single platform that helps call centers reduce costs and improve agent engagement and customer experience.

At UJET we are redefining customer experience with our cloud contact center platform.

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

Check out Quiq's AI-powered conversational CX and business messaging platform. Schedule a live demo or contact us today.

Verint Speech Analytics helps you to transcribe & analyze millions of calls, discover customer insights & improve contact center performance

Transform your customer experience with DigitalGenius – AI-powered customer service automation for pre- and post-purchase questions.

Make and receive calls using powerful call center software connected to your favourite business tools.

Sprinklr Service is an AI-powered CCaaS platform that can help you engage with customers across 30+ digital & traditional channels. Start a 30-day free trial!

Deliver a superior customer experience with generative AI powered chatbots and live chat for customer service. Get Started Free

Optimize contact center operations and elevate the customer experience with the leading automated quality monitoring solution.

Automate your customer service process with an advanced AI-driven platform from DeepConverse. Improve customer experience and growth with our AI solution.

Our human-guided AI helps your business create the ultimate sales engagement experience for your customers.

Convoso is a leading call and contact software as a service (CCaaS) provider with best-in-class customer support. Schedule a demo with us to learn more.

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Software call centers trust with built-in web phone and in-house support. Give your teams the tools they need to increase productivity today. Learn more.

Dialpad Ai Sales is a cloud-based, Ai-enabled sales outreach software that helps reps work a high volume of calls efficiently and close more deals. Get a demo >>

Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

Ender Turing assists you in identifying business trends, offering the opportunity to make informed decisions aligned with your strategic objectives.

Boost your business with CiaraAI’s advanced AI solutions tailored for sales and customer support.

Revenue.io (formerly ringDNA) is the complete AI Sales Engagement and Conversation Intelligence Platform with real-time guidance.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Verloop.io provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support experience.

Accelerate sales success with Koncert Platform. AI Parallel Dialer. AI Flow Dialer. Cadence. Remote Salesfloor. Caller ID Management.

SalesHood AI guides sellers on what to do and what to share, delivering highly personalized coaching, selling and customer experiences.

Enjoy unlimited calls + texts from $30/agent/month. Integrates with HubSpot, Zoho, and more! Complete with Power Dialer and automation tools.

AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.

IrisAgent's GPT-powered agent assist helps in customer support automation, ticket tagging and routing. Boost your Net Promoter Score & speed up Mean Time to Resolution

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

Unlock the full potential of your phone calls. Learn how Invoca’s analytics and automation help businesses win more new customers for less money.

Analysis from call recordings, real-time AI assistance to answer questions and use upsells opportunities and AI voice-bot for simple repeatable calls. Premiere Enterprise software

Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

Elevate your customer experience strategy with our AI-led CX transformation platform. Explore the future of customer experience innovation.

Conversation Intelligence Software that unlocks your revenue potential. Jiminny's AI-powered software records, analyzes & boosts sales with actionable insights.

LivePerson's Conversational AI platform helps brands embrace digital-first customer conversations for better scale, engagement, and results.

Salevant introduces Yog GPT which helps you handle customer queries like a pro. Try our AI Assistant to meet every customer expectation and empower a team to be 10x more efficient.

Transform your sales and customer success teams. Record calls / customer meetings, review AI-curated reels of key meeting moments, human-level summaries / notes. Coach and collaborate with meeting insights.

Verse.ai converts leads with AI-powered SMS conversations. Automated SMS messages keep prospects engaged and increase conversion rates.

Fuze Contact Center | Fuze Contact Center is a fully integrated contact center as a service (CCaaS) solution that harnesses the power of Fuze’s global unified communications as a service (UCaaS) platform to provide a powerful call routing engine and ensure callers are directed to the right agent quickly, securely, and most importantly, with crystal clear voice quality. Agents and supervisors can log-in from anywhere, on any device with Fuze Contact Center.

Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.

Parallel dialing multiplies rep productivity by 5x in an AI-powered platform with a smart virtual salesfloor for real time collaboration.

Loris gives you the answers you need to make better CX decisions, from why customers are contacting you to how well your teams are resolving issues.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Transform your website experience with AI-powered customer service. ChatSpark provides real-time, personalized support, driven by your content.

Boost CSAT and improve agent retention with call center QA. Find out how MaestroQA’s software helps support teams succeed - request a demo.

With conversational AI we evolve the relationship of companies with their customers : Conversation Assistants, Speech Analytics, Collection, SAC, Qualified Leads.

Elevate Your Brand and Improve Customer Loyalty with Best in Class Contact Center Solutions and Workforce Performance Software in the Cloud.

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

Elevate your business customer service with MessageMind AI: seamless, multi-platform 24/7 support in over 80 languages.

Orum is the AI-powered Live Conversation Platform to supercharge sales activity, connect teams, and drive more revenue

Improve agent performance with Knowledge Assist, the knowledge base solution from Verizon. Build trust with the help of this knowledge management solution.

eGain Sales Advisor, powered by an awarded AI reasoning technology, knowledge, & contextual offers, helps all sales reps perform like star agents.

Effortless Omnichannel Communications Across Voice, IVR, Email, Chat, SMS, MMS, Messengers with Omnichannel Quality Management and a Powerful Mobile App

TASKE creates software for contact center management that monitors activity in up-to-the-second real-time and reports on performance. See what every agent and resource in your business is doing.

QStory - unlocking hidden capacity, your teams’ potential, cost savings and productivity gains. Click to find out more.

Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.

Our Generative AI Solutions & ChatGPT for Enterprise Helps Automate Workflows For IT, HR, Customer Support, Sales and Operations At Scale!

Improve your sales and service departments with dealership call tracking software by ITC Cloud DX. Take advantage of AI-powered insights to optimize call flow.

Powered by AI, Language I/O delivers real-time, accurate translations for you and your customers in 150+ languages through seamless integrations with Salesforce, Zendesk, Oracle, ServiceNow, and more.

VereQuest offers a wide range of call center support from customized e-learning and quality assurance software to outsourced quality monitoring and coaching. Differentiate your customer service, lift sales results, and deliver on your brand promise. Get in touch today for a no-obligation consultation!

Make your employees’ lives easier with Genesys Cloud EX. Get an all-in-one employee experience solution. Discover better EX today.

Delight customers with Anywhere365, the cloud-based contact center integrated with Microsoft Teams. Enhance communication, save time and save money.

Salesken: The Sales AI expert for better revenue insights. Empower your team and close more deals faster. Find out more at Salesken.com.

Resolve issues faster, the first time, in complex service environments. AI learns from your data and people to deliver accurate, turn-by-turn guidance.

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

AI SDR platform. Automate lead generation, improve conversion rates, and boost sales pipeline. Ideal for SDR and BDR teams. More than your regular SDR/BDR agency

Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting.

Unlock customer loyalty at scale. Book a demo today and experience the power of Dixa's all-in-one AI-driven customer service platform.

Less admin & more sales for sales reps. The AI-powered conversation intelligence platform records, transcribes, and analyzes meetings to provide insights & tailored training recommendations to every sales rep. It automatically updates CRMs and other systems and provides a perfect follow-up email after each meeting.

With a single button, Krisp removes all background noises for incoming and outgoing calls. Increase your productivity by having professional and noiseless conference calls from anywhere.

Improve Sales Performance with Salesroom's AI Video Calls, Analytics, and Real-Time Intelligence. Book a Demo for More Deals!

Create interactive decision trees to guide call center agents or self-service customers. Improve first call resolution (FCR) and revenue.