Google Contact Center AI Ratings (September 2025)
This page breaks down Google Contact Center AI ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Google Contact Center AI’s overall reputation. This data-driven overview will show you exactly how Google Contact Center AI is rated - including how it compares to competitors.
Google Contact Center AI's Overall Rating Summary
- Average Rating:4.2/5
- Total Reviews:107 reviews
- Sources:G2, Trustradius, Gartner
- Last updated:September 1, 2025
Google Contact Center AI Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 29+ reviews | 01.09.25 |
 Trustradius | 3.9/5 | 34+ reviews | 14.01.25 |
 Gartner | 4.3/5 | 44+ reviews | 14.01.25 |
What is Google Contact Center AI?
Contact Center AI offers human-like generative AI-powered contact center experiences, reducing costs and freeing up human agents' time. Key features include virtual agents powered by Dialogflow CX, Agent Assist for real-time support, and CCAI Insights for actionable analytics. The platform supports multichannel communications and provides advisory services for optimizing AI solutions.
🤔 Google Contact Center AI vs Competitors: How Do Ratings Compare?
Check out Google Contact Center AI AlternativesFrequently Asked Questions
How trustworthy is Google Contact Center AI?
According to Gartner and G2 review sites Google Contact Center AI holds ratings of 4.3/5 and 4.5/5 respectively from 73 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Google Contact Center AI rated?
Google Contact Center AI has an average star rating of 4.2 out of 5 stars based on average of 107 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Google Contact Center AI public reviews pages on platforms: G2, Trustradius, Gartner. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Google Contact Center AI is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.