Sentiment Alternatives (September 2025)

IrisAgent's GPT-powered agent assist helps in customer support automation, ticket tagging and routing. Boost your Net Promoter Score & speed up Mean Time to Resolution

A new-generation digital unified CX management platform that helps you transform your business online & build lasting relationships with your customers

Integrate WhatsApp, FB, IG, LINE, WeChat and Website Live Chat to meet customer service, marketing and sales needs in one stop. Trusted by over 5,000 brands worldwide, Omnichat offers advanced conversational commerce solutions with enhanced efficiency, user behaviour analysis and remarketing strategy development, thus creating 5x conversion rate.

SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time.

Deliver a superior customer experience with generative AI powered chatbots and live chat for customer service. Get Started Free

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Transform your customer experience with DigitalGenius – AI-powered customer service automation for pre- and post-purchase questions.

LivePerson's Conversational AI platform helps brands embrace digital-first customer conversations for better scale, engagement, and results.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Customer service platform for SMBs to help you serve customers faster and retain them better. Helpwise empowers agents to serve customers not tickets.

The autonomous customer service platform designed for commerce. Combine the best of human empathy and intelligent automation to transform the way your customer service teams operate and engage with shoppers.

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

Unify your messaging, accelerate responses, and boost satisfaction with our top-rated AI customer support, omnichannel ticketing, and chatbot software.

eDesk's eCommerce customer service software combines tickets from everywhere you sell with order data; for easier management by customer support teams. Get started today.

Lixsa.ai - Boost your customers' satisfaction, save time, and automate the management of sales, bookings, and inquiries.

Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Hubtype offers powerful Conversational Apps to transform customer service automation. Improve customer satisfaction with our innovative tools.

Idiomatic's powerful AI-driven customer intelligence platform turns all of your customer feedback into a complete, data-driven voice of customer picture.

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

ContentStudio is a unified social media management platform for managing all your socials from one dashboard. Plan, schedule, discover and analyze your social media content.

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

Unlock customer loyalty at scale. Book a demo today and experience the power of Dixa's all-in-one AI-driven customer service platform.

Convert more leads, provide stellar support, and boost your revenue with Tidio’s game-changing AI-driven customer service solution.

A multi-agent, all-in-one solution for businesses that sell products and services via WhatsApp, Facebook, Instagram, and websites on Shopify, WooCommerce, etc. ✅ 7 days full access, no credit card

Sprinklr Service is an AI-powered CCaaS platform that can help you engage with customers across 30+ digital & traditional channels. Start a 30-day free trial!

Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.

Help Desk Software For Personal And Connected Customer Service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service.

Intercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & more

The Complete Online Customer Service Platform Automated and agent-assisted CX channels. Knowledge For YourTeam Knowledge For YourCustomers Xan Chatbot The Customer Service Chatbot Chat Real-Time Messaging Boost Agent Efficiency by Up To 20% Equip your team with the tools to better serve your customers, boosting standards of service and increasing efficiency by up to 20%.

Capture leads, automate chats and converse to convert across WhatsApp, email, social media with the top AI-powered customer conversation management software.

Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!

The Most Comprehensive customer support software on the market. Made for B2B teams to scale their efforts, respond faster, and do more.

Discover real-time customer sentiments and emotions with our AI-powered VoC solution. Boost CX today with Artiwise!

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Turn text into powerful data transforming reviews, feedback, chats, support tickets, social media, emails, etc. into business intelligence.

Emplifi Service Cloud is a comprehensive customer care platform for CX leaders. Learn how Service Cloud elevates experiences across the customer journey.

The only AI platform that delivers enterprise solutions for call center compliance, real-time conversation intelligence, and call sentiment analysis into every conversation.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

Use AI power to track online conversations about your brand, products, or competitors, understand your audience, and grow your business.

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

Integra todos tus canales digitales Enriquece tu Contact Center Genesys incorporandoredes sociales, mensajería digital y videollamadas. Contacto Video PureSocial incorpora todos los canales digital

Verloop.io provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support experience.

Gorgias is the leading AI customer experience platform for ecommerce stores. Trusted by over 15,000 merchants worldwide.

Install Live Chat on your website and turn your visitors into paying customers with JivoChat. Easy setup, 5 agents free!

Elevate your brand story on social media. Collaborate with your clients and teams to plan, post, and measure the success of content on every platform.

Discover our Business Messaging Platform for Startups & SMBs. The one-stop for sales, marketing & support in one platform: Crisp. 14-day free trial. No credit card required. Try now! We provide Knowledge base, Team Inbox, Chatbot, CRM and multiple other features to let you build your own way to customer success.

Elevate your company's digital transformation with the industry's most intuitive Customer Intelligence platform.

Build AI-powered chatbots to automate customer acquisition, marketing, commerce, and support to maximize customer lifetime value and reduce the cost of service

Elevate your business customer service with MessageMind AI: seamless, multi-platform 24/7 support in over 80 languages.

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

Hyperboost Your Lead Generation, Sales and Customer Support On Automation with SocialNowa Chatbot, Must Needed Tool For Business Owners.

Analyze reviews, surveys, and support tickets in one platform that provides AI-based recommendations to improve customer satisfaction.

Chat Breezes is a social commerce platform that helps businesses connect with customers, streamline operations, and boost sales. Start your free trial today!

Miles beyond traditional outsourcers. Chatdesk uses AI and US-based experts to boost conversions and solve tickets across social, email, chat, and SMS.

Maximize your revenue with a leading marketing & sales platform for eCommerce: create AI chatbots for WhatsApp, Instagram, Facebook, and websites.

A Huggy é uma plataforma completa de Atendimento Digital Omnichannel para sua empresa capturar leads, engajar clientes, encantar e vender. Acesse e teste, é grátis!

Marketing, Sales, and Customer Service teams save time and cut operating costs by automating conversations with Landbot's AI Chatbot Generator.

Maximize engagement with unified AI text and voice communication. Engage across every channel and connect with your favourite business tools. Get started free.

Enthu's conversation intelligence software helps you improve contact center performance without listening to even a single call. Experience it now.

The Glia unified interaction platform transforms how financial institutions connect with their customers using Messaging, Video, Voice, CoBrowsing, and AI.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Automate your customer service process with an advanced AI-driven platform from DeepConverse. Improve customer experience and growth with our AI solution.

Helpshift is the only customer service solution combining AI, skilled human specialists, and state-of-the-art technology

MILVUS Centralize o atendimento e aumente a produtividade da sua equipe Veja como automatizar seus processos, otimizar a gestão da sua equipe e os resultados da sua empresa. Faça um teste grátis Acesso ilimitado à plataforma sem cartão de crédito Solicite uma reunião Fale com um de nossos especialistas MILVUS Centralize o atendimento e aumente

Turn your conversations into conversions with ChatMaxima’s conversational marketing software. Our AI-powered chatbots drive sales and improve customer engagement. Sign up now.

Zowie is the AI customer service suite built for ecommerce. Save money, make money, and wow your customers by delivering value in every interaction.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

The only end-to-end customer engagement platform powered by proven conversational and generative AI technology.

Trengo's customer engagement platform combines customers’ favourite channels, collaborative features, AI and automation. It's the all-in-one solution.

Live chat widget, Whatsapp Business, Instagram Direct, Apple Messages for Business and other modern channels. Cloud or on-premise. White label available.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Spectrm helps consumer marketers grow revenue on messaging channels using zero party data and conversational marketing automation.

eGain Social is a one-of-a-kind product for social media customer service, knowledge harvesting, single-sourced publishing, and reputation management.

With our no-code chatbot builder, we automate your support without adding to your headcount. Let AI do it for you

Transform your website experience with AI-powered customer service. ChatSpark provides real-time, personalized support, driven by your content.

Tiledesk empowers businesses to establish AI Agents across various channels, offering automated customer service and enhancing customer engagement. Get started free.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Manage your enterprise-scale social media marketing strategy with Emplifi’s end-to-end solution. See it in action with a demo!

Boost your revenue with AI conversations! Schedule a demo.

We bridge the gap between complex technical processes and intuitive conversations. Our Conversational AI transforms frustrating IVR loops and cumbersome workflows into simplified dialogues.

LoyJoy is the Conversational AI platform offering chat-based process automation, ChatGPT's generative AI, and live chat.

Engage with your customers at scale on digital channels, including private messaging, communities, email, live chat, and voice self-service.

Optimize the customer journey and close the CX gap with Emplifi's customer engagement platform and social media marketing, commerce, and care solutions.

Sprinklr Social is an AI-powered social media management solution that helps you understand, reach & engage with customers across channels. Try for free!

JustCall is an All-in-One Business Communication Platform that offers a cloud phone system and SMS solution for sales and customer support teams. Leverage automation, analytics, and other call tools for contact centers.

UChat is the ultimate chatbot platform that allows you to automate your business without coding. Build your chatbot with the 12+ channels we support.

Enterprise Communications Platform as a Service (CPaaS)

Win more likes, charm your audience, and track your performance on social media. Hootsuite’s engagement tools make it easy.

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

With eGain Messaging Hub, eGain has rearchitected its platform to handle messaging channels and consumer-to-business interactions over them, in a new way.

A Contact Center Automation platform to resolve customer service conversations across voice, text and chat.

Create AI-personalized workflows across all messaging channels. Discover how SleekFlow's Conversational AI revolutionizes and automates customer interactions.

Enhance lead conversion with Conversational AI. Automate revenue interactions, engage at scale, and interact via Email, Chat, SMS.

AiTrillion Best eCommerce marketing platform offers the most advanced solutions for email marketing, loyalty rewards program, product reviews, live chat, and workflow automation.

Your online reputation management tool. Semantic analysis and artificial intelligence to measure and improve your reputation. A single interface to centralize the mentions and reviews posted about your business