Medallia Agent Connect Alternatives (September 2025)

Create exceptional customer experiences at scale with Medallia

Enhance your digital customer experience using powerful Medallia Digital Experience Analytics to capture real-time insights impacting digital experience.

Medallia Concierge is an intelligent text and in-app messaging solution that personalizes, and elevates customer experiences and builds loyalty.

When your people thrive, so does your business. Discover how to optimize and deliver employee experiences at scale to grow your people and bottom line.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Discover how Avaya's contact center expertise and solutions help transform your organization’s customer experience objectives into measurable results.

Harness data-rich insights across transactions, surveys, and foot traffic with Sense360 by Medallia, the leading consumer behavior insights platform.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Elevate Your Brand and Improve Customer Loyalty with Best in Class Contact Center Solutions and Workforce Performance Software in the Cloud.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Make your employees’ lives easier with Genesys Cloud EX. Get an all-in-one employee experience solution. Discover better EX today.

With Medallia video, capture richer insights from your customers and bring their stories to life while driving ROI for your business.

Deliver seamless omnichannel experiences with customer experience and contact center solutions from Verizon Business. Drive loyalty and capture the voice of the customer.

Playvox Quality Management (QM) helps contact centers improve service as they scale. From setting goals to workload assignments, go beyond QA.

Create a single community destination that allows your customers to self-serve resources with forums, groups, federated content, and gamification.

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Powered by innovative technology and a human-forward mission, our customers see greater returns, find efficiencies, and report an increase in employee and customer retention.

Engage with your customers at scale on digital channels, including private messaging, communities, email, live chat, and voice self-service.

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

Meet your customers in any app or website in seconds with in-person guided CX solutions from Glance. Learn more and request a demo today.

Supercharge your customer experience with Local Measure's advanced contact center software. Elevate your customer service and boost satisfaction.

Drive business success with Sogolytics, the leading feedback and experience management platform. Schedule a demo today!

Empower everyone in your organization to rapidly collect, analyze and act on business insights at scale with CoreXM.

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

As work-from-home policies persist, AT&T offers businesses remote contact center capabilities at no charge for 90 days.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

Employee engagement platform to improve workplace satisfaction and productivity. Foster collaboration, recognition, and communication to empower your team.

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

AI transformation partner for enterprises, driving increased revenue, reduced costs, and enhanced customer experience with Exotel solutions.

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

Enthu's conversation intelligence software helps you improve contact center performance without listening to even a single call. Experience it now.

Forsta offers cutting-edge solutions in Customer Experience and Market Research Technology. Specializing in comprehensive CX, enterprise feedback management, VoC, VoE, Qual, Quant, and Data Visualization, we deliver rich, global research and insights.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

The Glia unified interaction platform transforms how financial institutions connect with their customers using Messaging, Video, Voice, CoBrowsing, and AI.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

The #1 Real-Time Guidance Platform for Contact Centers powered by AI. Help agents say the right thing on every call. Learn More.

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

Connect contact centers with customers through visual support. In one click, agents access customers' cameras to diagnose and solve incidents.

Effortless Omnichannel Communications Across Voice, IVR, Email, Chat, SMS, MMS, Messengers with Omnichannel Quality Management and a Powerful Mobile App

Power customer-centric interactions between consumers and brands in real-time

Take your marketing to the next level​ with the leading self-serve Customer Engagement platform for cross-channel experiences.

Tenfold connects systems of engagement and customer data to enable contextual continuous conversations. Get a free demo today.

Verint Speech Analytics helps you to transcribe & analyze millions of calls, discover customer insights & improve contact center performance

Elevate your remote team management with solutions for internal communications and employee connection. Explore the future of distributed work.

SQM’s Customer Service QA Software is a single platform that helps call centers reduce costs and improve agent engagement and customer experience.

Empower your employees, wherever they are, through digitally optimized communication, training and task management.

Enhance staff engagement with our cutting-edge platforms and tools. Boost team productivity and morale effortlessly. Explore now!

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Our contact center automation platform integrates easily with your ACD and WFM systems, offering real-time support to frontline agents.

Engage and retain employees in a hybrid workplace with Employee Surveys & Insights and Recognition & Rewards from WorkTango.

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

Learn how Pega’s agile customer service solutions boost agent productivity, provide proactive service, and leverage intelligent automation to minimize costs.

Engagedly: the comprehensive talent management platform built for HR leaders to grow high-performing teams and drive better employee engagement.

Create highly personalized, intent-driven experiences that drive more conversions with Acoustic Connect.

Delight customers with Anywhere365, the cloud-based contact center integrated with Microsoft Teams. Enhance communication, save time and save money.

Omnichannel Contact Center Platform. Connect Southeast Asia Virtual Phone Numbers

Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!

SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time.

Build better products by turning your user data into meaningful insights, using Amplitude's digital analytics platform and experimentation tools.

Develop employees at every level and power growth and innovation with Qualtrics 360-degree feedback tool. ✓ Request a free demo today!

Build better products by turning your user data into meaningful insights, using Amplitude's digital analytics platform and experimentation tools.

Great customer service starts with better Help Desk Software. See the benefits of LiveAgent and get started with it in 5 minutes.

Transform omnichannel contact center performance by automating call quality monitoring, behavioral analysis, and agent coaching.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Ocasta Engage, the frontline comms and training app, takes you beyond just communicating so your teams finally have the know-how to sell and provide the best customer experience every day. Close the knowledge gap today!

Zendesk quality assurance software offers AI-enhanced checks, insightful CX analytics, and agent engagement. Start a free trial today.

The data you need to give the experiences they want. Your central hub for customer data.

Call centre software with AI-driven conversation intelligence for leading customer support teams

Ibexa DXP helps brands to reach their true potential by transforming their complexity into competitive advantage thanks to engaging digital experiences

C2Perform is a comprehensive performance management and employee engagement platform for contact centers and customer support operations.

Boost CSAT and improve agent retention with call center QA. Find out how MaestroQA’s software helps support teams succeed - request a demo.

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

Make CX fly with employee-centric AI. For contact center operators that want to amplify their teams with AI, rather than replace them.

Welcome to Tealium – the leader in real-time customer data integration and management. Harness the power of your data with our comprehensive suite of solutions and insights to drive meaningful customer experiences. Explore how Tealium empowers businesses to connect, manage, and leverage data across every touchpoint in real-time.

Build your very own omnichannel customer engagement platform with a no-code builder or customize it with Video, Voice, SMS, and chatbot APIs from EnableX.

Technology that empowers teams to deliver meaningful 2-way customer experiences to inspire, engage and retain at scale.

Capture and leverage buying committee data with Nektar.ai. The only scalable solution to enhance reporting in Salesforce and Snowflake, empowering data-driven decisions at every business.

Sprinklr Service is an AI-powered CCaaS platform that can help you engage with customers across 30+ digital & traditional channels. Start a 30-day free trial!

Recollective powers innovative qualitative research projects and engaged communities enabling you to quickly unlock insights and drive success.

Optimize the customer journey and close the CX gap with Emplifi's customer engagement platform and social media marketing, commerce, and care solutions.

Free survey software: QuestionPro online survey software to create surveys and questionnaires in minutes! Use our free survey platform with 80+ question-types, ready made templates, multiple survey distribution & data collection option and robust survey analytics dashboards.

Empowering Your Alumni Relations All-in-one Alumni Management Software Build and grow your alumni network effortlessly by investing just 10 hrs/month! For Web|Android|iOS Request Demo Watch Product Video Build Relationships with Alumni and Donors With AlmaShines, your institution can build strong relationships with your constituents through targeted solicitation strategies, personalized communications, and convenient tools to engage

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses.

A global leader in audience insights, data and analytics, Nielsen shapes the future of media with accurate measurement of what people listen to and watch.

At MangoApps, we're committed to transforming work experiences through innovation, customizability, security, and care. Our all-in-one solution empowers both office-based and frontline employees, nurturing prosperity and genuine human connection.

Improve UX and conversions with digital experience analytics! Use session replay, heatmaps, and feedback to improve website user experience

2024's Premier AI Chatbot Builder Platform: Quickly Deploy Custom GPT Chatbots in Under 5 Minutes. Experience seamless integration with leading technologies including OpenAI and Google AI's Gemini, ensuring a comprehensive communication experience. Our platform's flat fee structure offers a straightforward, cost-effective solution for AI-powered business communication at scale. Elevate your digital strategy with our cutting-edge solution, designed for superior engagement and customer interaction.

Accelerate your business growth by providing stellar customer experiences. Be the brand that customers love. Begin your FREE trial to #RefineExperience

Allvoices is the industry-leading employee relations platform that helps companies resolve and prevent workplace issues. Leading companies trust AllVoices to...

Emplifi Service Cloud is a comprehensive customer care platform for CX leaders. Learn how Service Cloud elevates experiences across the customer journey.