Genesys Cloud EX Ratings (September 2025)
This page breaks down Genesys Cloud EX ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Genesys Cloud EX’s overall reputation. This data-driven overview will show you exactly how Genesys Cloud EX is rated - including how it compares to competitors.
Genesys Cloud EX's Overall Rating Summary
- Average Rating:4.3/5
- Total Reviews:4,145 reviews
- Sources:G2, Capterra, Gartner, Getapp, Softwareadvice, Trustradius
- Last updated:September 1, 2025
Genesys Cloud EX Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 1,439+ reviews | 01.09.25 |
 Capterra | 4.3/5 | 262+ reviews | 01.09.25 |
 Gartner | 4.6/5 | 801+ reviews | 01.09.25 |
 Getapp | 4.2/5 | 583+ reviews | 03.02.25 |
 Softwareadvice | 4.3/5 | 262+ reviews | 01.09.25 |
 Trustradius | 4/5 | 798+ reviews | 01.09.25 |
What is Genesys Cloud EX?
Genesys Cloud EX is an AI-powered experience orchestration platform designed to improve employee engagement and efficiency in contact centers through workforce management, quality management, and performance management. It offers features like accurate forecasting, scheduling, gamification, and personalized learning paths to support remote, hybrid, and office-based work environments. The platform also includes capabilities for continuous improvement, real-time visibility, and seamless integration with existing systems to enhance overall employee and customer experiences.
🤔 Genesys Cloud EX vs Competitors: How Do Ratings Compare?
Check out Genesys Cloud EX AlternativesFrequently Asked Questions
How trustworthy is Genesys Cloud EX?
According to G2 and Gartner review sites Genesys Cloud EX holds ratings of 4.4/5 and 4.6/5 respectively from 2,240 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Genesys Cloud EX rated?
Genesys Cloud EX has an average star rating of 4.3 out of 5 stars based on average of 4,145 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Genesys Cloud EX public reviews pages on platforms: G2, Capterra, Gartner, Getapp, Softwareadvice, Trustradius. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Genesys Cloud EX is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.