Genesys Cloud EX Alternatives (September 2025)

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

Genesys is a leader for omnichannel customer experience & contact center solutions, trusted by 10,000+ companies in over 100 countries.

Elevate Your Brand and Improve Customer Loyalty with Best in Class Contact Center Solutions and Workforce Performance Software in the Cloud.

When your people thrive, so does your business. Discover how to optimize and deliver employee experiences at scale to grow your people and bottom line.

Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

Transform employee experience and internal comms with Simpplr’s AI-powered employee experience platform. Go beyond the intranet.

Make CX fly with employee-centric AI. For contact center operators that want to amplify their teams with AI, rather than replace them.

Employee engagement platform to improve workplace satisfaction and productivity. Foster collaboration, recognition, and communication to empower your team.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

At UJET we are redefining customer experience with our cloud contact center platform.

Engaging your employees at every moment from hire to retire, and delivering engagement insights to help you support, promote, and retain your people.

Discover how Avaya's contact center expertise and solutions help transform your organization’s customer experience objectives into measurable results.

Enhance staff engagement with our cutting-edge platforms and tools. Boost team productivity and morale effortlessly. Explore now!

Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions.

Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

Create exceptional customer experiences at scale with Medallia

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

Huler makes working together effortless. Explore the ground-breaking EXP that reduces tech sprawl and maximises engagement.

Qualee Technology is the future of digital talent engagement. Our cloud-hosted, client-branded, mobile app solution delivers uniquely engaging experiences.

Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!

Communicate, Recognize, Learn, Gamify and Share under one platform - or pick the best features that help deliver engagement in your organization.

Empower your teams and fuel positive change with performance, development, and employee engagement tools – all-in-one intuitive employee experience platform.

Enhance agent efficiency and effectiveness with our AI-powered solution that seamlessly integrates into your agent workspace platform.

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

A whole new way to listen to employee feedback with employee surveys. Our continuous listening platform gives you the real-time insight you need to take action to engage and empower your teams. Learn more today!

At MangoApps, we're committed to transforming work experiences through innovation, customizability, security, and care. Our all-in-one solution empowers both office-based and frontline employees, nurturing prosperity and genuine human connection.

AI transformation partner for enterprises, driving increased revenue, reduced costs, and enhanced customer experience with Exotel solutions.

Elevate your customer experience strategy with our AI-led CX transformation platform. Explore the future of customer experience innovation.

Deliver seamless omnichannel experiences with customer experience and contact center solutions from Verizon Business. Drive loyalty and capture the voice of the customer.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

LivePerson's Conversational AI platform helps brands embrace digital-first customer conversations for better scale, engagement, and results.

Workleap Officevibe — the simplest employee experience solution for driving employee engagement, retention, and performance. Try it for free today.

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

Verint Speech Analytics helps you to transcribe & analyze millions of calls, discover customer insights & improve contact center performance

Empower your employees, wherever they are, through digitally optimized communication, training and task management.

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

Improve your employee communication with the leading employee app and employee software for a more connected business.

Enhance your digital customer experience using powerful Medallia Digital Experience Analytics to capture real-time insights impacting digital experience.

Playvox Quality Management (QM) helps contact centers improve service as they scale. From setting goals to workload assignments, go beyond QA.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Powered by innovative technology and a human-forward mission, our customers see greater returns, find efficiencies, and report an increase in employee and customer retention.

Check out Quiq's AI-powered conversational CX and business messaging platform. Schedule a live demo or contact us today.

Maximize your team’s time and effort with optimized staffing, insightful metrics, and automated tasks all within one platform.

Boost engagement by simplifying and uniting employee recognition, rewards, communications and more in one easy-to-use employee engagement platform.

Elevate your remote team management with solutions for internal communications and employee connection. Explore the future of distributed work.

The only end-to-end customer engagement platform powered by proven conversational and generative AI technology.

The most complete and modular suite of productivity tools for frontline employees. Trusted by global brands and loved by their employees.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

eXo Platform, the Best Digital Workplace Software, helps companies by creating a digital workplace to boost employee engagement and increase productivity.

A CX Automation platform enhancing business scalability and automates customer journeys across multiple channels, Increase CSAT & reduce costs

HCL Connections is the Enterprise Collaboration Platform powered by efficient software that offers digital employee engagement solutions to enhance the experience and support a collaborative workspace in modern enterprises.

Discover the power of knowledge management with Livepro - the ultimate CX solution. Streamline your processes, improve customer satisfaction today!

LumApps is the only intranet packaged solution that enables employees to feel connected to their organization and engaged in their work from anywhere by delivering a modern, smart digital headquarters that empowers your employees to design a work experience that works for them.

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

Optimize your workforce like never before. Dayshape is an AI-powered planning and scheduling platform built for professional services firms.

Reduce the risk of overstaffing and shrinkage while automating WFM tasks, identifying time-off opportunities & providing employees with preferred schedules.

Zenarate AI Coach is the simulation training software for improving agent performance during live customer and prospect engagements.

Cornerstone's adaptive HCM solutions provide an end-to-end, skills-forward, and AI-powered system built for the new way we all work.

Analyze reviews, surveys, and support tickets in one platform that provides AI-based recommendations to improve customer satisfaction.

Discover the ultimate gamification platform designed to elevate team performance. Engage, motivate, and inspire your workforce with dynamic challenges & rewards.

ChangeEngine. Discover, design, and send contextual communications during the moments that matter most throughout the employee journey.

C2Perform is a comprehensive performance management and employee engagement platform for contact centers and customer support operations.

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Netpresenter employee communication software keeps employees measurably better informed, engaged, productive and safe!

Streamline business communication with RingEX. Enjoy unified communications and collaboration with our all-in-one solution.

O.C. Tanner offers Culture Cloud® employee recognition software and service awards to ensure employees feel appreciated, do their best work, and stay.

Axios HQ is an Internal Communications Management platform powered by Smart Brevity — a communications formula based on brain science. See how it works.

Discover how Verint Knowledge Management can help to drive efficiency, consistency & agility across the workforce. Deliver the right knowledge, at the right time.

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

Delight customers with Anywhere365, the cloud-based contact center integrated with Microsoft Teams. Enhance communication, save time and save money.

Save time, reduce costs and enjoy work with Quinyx, the cloud-based, mobile-first AI-powered Workforce Management Platform.

Improve customer, partner and employee engagement with self-service, onboarding, knowledge base and other extensive platform capabilities.

Experience Management Platform for IT - Lead IT and Service Management with Employee Experience and use to manage your Experience Level Agreements (XLAs).

Empower everyone in your organization to rapidly collect, analyze and act on business insights at scale with CoreXM.

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

Our contact center automation platform integrates easily with your ACD and WFM systems, offering real-time support to frontline agents.

Looking to make communications, training, and operations accessible to your entire workforce? Look no further. Bridge the gap between HQ and non-desk workers.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Medallia Concierge is an intelligent text and in-app messaging solution that personalizes, and elevates customer experiences and builds loyalty.

Elevate your call center with valuable insights to enhance customer satisfaction, agent productivity, and operational efficiency. Works with Mitel, Genesys Cloud, RingCentral, and more.

Employee experience means different things to different people. Motivosity helps you perfect the most important moments for every team member, no matter where they're at in their journey. Be your employee's career highlight with Motivosity.

Learn how to increase customer engagement by leveraging buyer signals. Quickly boost online sales and create innovative brand experiences designed to meet the unique demands of your business.

Improve agent performance with Knowledge Assist, the knowledge base solution from Verizon. Build trust with the help of this knowledge management solution.

Engagedly: the comprehensive talent management platform built for HR leaders to grow high-performing teams and drive better employee engagement.

Revolutionize Your Internal Communications with Staffbase's Internal Communication Platform. Streamline Your Workflow and Boost Productivity. Get a Demo!

Attract buyers, build loyalty, and manage customer relationships across the enterprise with CRM and customer experience (CX) solutions from SAP.

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

As work-from-home policies persist, AT&T offers businesses remote contact center capabilities at no charge for 90 days.

Take the first step to innovative workplace communication with a stable communication core, advanced collaboration tools, and best-of-breed integrations that keep your tech stack intact.

Strengthen your digital workforce. See how iTacit’s employee platform connects communication and learning to foster the digital employee experience.

Enhance employee engagement with an intuitive and personalized digital workplace experience using SAP SuccessFactors Work Zone.

Meet fuse, the AI-powered platform delivering learning, knowledge and comms into the workflow building workforce capability, keeping them updated.

Every customer interaction is crucial to building brand loyalty. Xima's Cloud Contact Center is a fully customizable and easy-to-use solution .

Engage your customers and prospects with simple drag and drop email, SMS, chatbot or build custom solutions with the best in class APIs

QStory - unlocking hidden capacity, your teams’ potential, cost savings and productivity gains. Click to find out more.

Engage your customers and prospects with simple drag and drop email, SMS, chatbot or build custom solutions with the best in class APIs