Genesys Ratings (September 2025)
This page breaks down Genesys ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Genesys’s overall reputation. This data-driven overview will show you exactly how Genesys is rated - including how it compares to competitors.
Genesys's Overall Rating Summary
- Average Rating:4.2/5
- Total Reviews:4,378 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Trustpilot, Facebook
- Last updated:September 1, 2025
Genesys Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.4/5 | 1,439+ reviews | 01.09.25 |
 Capterra | 4.3/5 | 262+ reviews | 01.09.25 |
 Trustradius | 4/5 | 798+ reviews | 01.09.25 |
 Gartner | 4.6/5 | 842+ reviews | 01.09.25 |
 Getapp | 4.3/5 | 262+ reviews | 01.09.25 |
 Softwareadvice | 4.3/5 | 262+ reviews | 01.09.25 |
 Trustpilot | 4.6/5 | 23+ reviews | 06.04.25 |
 Facebook | 3.2/5 | 490+ reviews | 06.04.25 |
What is Genesys?
Genesys Cloud is the #1 AI-powered experience orchestration platform that delivers personalized experiences at scale across chat, email, messaging, voice, social, and text. It features purpose-built AI for easy deployment, intelligent automation, and embedded AI to optimize contact centers, and an open CX platform for continuous innovation and global scalability. Additionally, it offers end-to-end journey management, workforce engagement management, and seamless digital and social channel connections.
🤔 Genesys vs Competitors: How Do Ratings Compare?
Check out Genesys AlternativesFrequently Asked Questions
How trustworthy is Genesys?
According to G2 and Gartner review sites Genesys holds ratings of 4.4/5 and 4.6/5 respectively from 2,281 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Genesys rated?
Genesys has an average star rating of 4.2 out of 5 stars based on average of 4,378 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Genesys public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Getapp, Softwareadvice, Trustpilot, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Genesys is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.