CSM Practice Alternatives (January 2026)

CSM Practice, a customer success consulting firm, helps technology and services organizations prove customer value, improve their net retention rate and enhance customer loyalty. Discover how CSM Practice can help.

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1.
Growth Molecules — Customer Success Consulting
https://growthmolecule
.com/

We are customer success advisors that help companies protect and grow revenue. We do this by conducting assessments, training teams, building actionable playbooks and customer journeys and hosting growth workshops.

2.
Customer Success and Product Experience Software | Gainsight
https://www.gainsigh
.com/

Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.

3.
ClientSuccess - Simple, Powerful Customer Success
https://www.clientsucces
.com/

Your top rated CSM software platform. The easiest to use, fastest to implement software to reduce churn & increase customer revenue.

4.
Provan Success - Customer Success Leadership Coaching
https://provansucces
.com/

Customer Success Leadership Coaching - Learn the framework you need to build a world-class CS department. (Without working overtime.)

5.
ChurnRX | Crush Customer Churn
https://www.churnr
.com/

Keep your customers. The best companies know why their customers leave and more importantly why they stay. ChurnRX offers premier retention analytics, consulting, and training to help you improve customer retention.

6.
Custify | Customer Success Software for SaaS
https://www.custif
.com/

Custify enables Customer Success teams to prevent churn, automate processes and improve onboarding through one easy-to-use interface.

7.
Digital first Customer Success Software - ChurnZero
https://churnzer
.net/

Deliver digital first customer success with ChurnZero software that helps businesses improve the customer experience and drive revenue.

8.
Customer Success Software | Totango
https://www.totang
.com/

Totango is an agile Customer Success Software that helps you design, run, measure, and scale your SaaS customer journey to retain and grow customers. Start Free!

9.
ZapScale - The Easiest Customer Success Platform for B2B SaaS Companies
https://www.zapscal
.com/

ZapScale is the best customer success platform for SaaS with easy integrations, prebuilt KPIs & playbooks to proactively address customer needs, reduce churn & boost upsell