Gainsight Customer Success Ratings (September 2025)
This page breaks down Gainsight Customer Success ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Gainsight Customer Success’s overall reputation. This data-driven overview will show you exactly how Gainsight Customer Success is rated - including how it compares to competitors.
Gainsight Customer Success's Overall Rating Summary
- Average Rating:4.5/5
- Total Reviews:2,439 reviews
- Sources:G2, Gartner, Trustradius, Capterra, Trustpilot, Getapp, Softwareadvice
- Last updated:September 1, 2025
Gainsight Customer Success Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 1,615+ reviews | 01.09.25 |
 Gartner | 3.8/5 | 28+ reviews | 01.09.25 |
 Trustradius | 4.5/5 | 647+ reviews | 01.09.25 |
 Capterra | 4.4/5 | 49+ reviews | 01.09.25 |
 Trustpilot | 3.8/5 | 2+ reviews | 07.07.25 |
 Getapp | 4.4/5 | 49+ reviews | 01.09.25 |
 Softwareadvice | 4.4/5 | 49+ reviews | 01.09.25 |
What is Gainsight Customer Success?
Gainsight offers a Customer Success platform that drives retention and expansion, improves user adoption with in-app engagements and product analytics, and provides a single hub for self-service. It also includes a Customer Education LMS for digitizing onboarding and training. Gainsight's AI technology enhances customer interactions, growth strategies, personalization, and data insights, integrating advanced AI with human insight to deliver unparalleled results.
🤔 Gainsight Customer Success vs Competitors: How Do Ratings Compare?
Check out Gainsight Customer Success AlternativesFrequently Asked Questions
How trustworthy is Gainsight Customer Success?
According to G2 and Trustradius review sites Gainsight Customer Success holds ratings of 4.5/5 and 4.5/5 respectively from 2,262 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Gainsight Customer Success rated?
Gainsight Customer Success has an average star rating of 4.5 out of 5 stars based on average of 2,439 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Gainsight Customer Success public reviews pages on platforms: G2, Gartner, Trustradius, Capterra, Trustpilot, Getapp, Softwareadvice. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Gainsight Customer Success is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.