SmartKarrot CS Alternatives (September 2025)

Your top rated CSM software platform. The easiest to use, fastest to implement software to reduce churn & increase customer revenue.

Deliver digital first customer success with ChurnZero software that helps businesses improve the customer experience and drive revenue.

Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.

Totango is an agile Customer Success Software that helps you design, run, measure, and scale your SaaS customer journey to retain and grow customers. Start Free!

Skalin helps growing SaaS better onboard, engage and grow their customers with powerful Health Scores, smart automations and project management capabilities.

Custify enables Customer Success teams to prevent churn, automate processes and improve onboarding through one easy-to-use interface.

ZapScale is the best customer success platform for SaaS with easy integrations, prebuilt KPIs & playbooks to proactively address customer needs, reduce churn & boost upsell

AI powered customer success platform with powerful features and automation to gather customer insights, prevent churn and delight customers.

Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

Get rid of churn, grow NRR, and make your Customer Success team a machine for growth with this platform made for CS, from the ground up

AI-driven Customer Success platform to help SaaS companies predict customer health, extinguish churn, and accelerate retention and revenue.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Ombud, The Orchestrated Revenue Operations Platform. Transform your RevOps organization with Ombud's Intelligent Automation platform. Increase efficiency, scale your team, and reduce costs to hit your growth targets.

Create a single community destination that allows your customers to self-serve resources with forums, groups, federated content, and gamification.

Elevate your company's digital transformation with the industry's most intuitive Customer Intelligence platform.

Real-time customer experience analytics for enterprises and high-stake decision makers. Never lose a customer again. Book a demo!

Leverage your B2B customer data to reduce churn and increase revenue in your accounts.

Capture every buying signal in one place. Give your team superpowers to reach the right person with the right context at the right time.

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

The Most Comprehensive customer support software on the market. Made for B2B teams to scale their efforts, respond faster, and do more.

Onboard Customers faster with the software built to organize, automate, & manage your client onboarding process for modern customer success teams.

First smart No-SDK customer engagement platfrom. Best tool for Push, Email campaigns powered by generative AI

Keep your customers. The best companies know why their customers leave and more importantly why they stay. ChurnRX offers premier retention analytics, consulting, and training to help you improve customer retention.

We build Customer Success Software that empowers organizations to acquire, service, and grow lifelong customers. Planhat is the #1 Customer Success Platform.

Sector leading SaaS companies, like ChurnZero, WebPT, Restaurant365, and Phenom, choose ReachSuite to increase qualified pipeline, win rates, and Net Dollar Retention in this efficiency-oriented economy.

Usetiful’s digital adoption platform improves user retention with easy-to-use product tours, smart tooltips, and onboarding checklists.

Aligned moves the chaotic back-and-forth, into single a customer workspace, that helps manage deal complexity and standardize playbooks.

Accelerate your business growth by providing stellar customer experiences. Be the brand that customers love. Begin your FREE trial to #RefineExperience

Auto-personalised & interactive digital sales rooms that close more deals, quicker. From post demo all the way to customer onboarding and success. Buyer enablement is the new secret revenue teams should know about.

Learn how Enablix's AI-driven revenue enablement platform accelerates sales and CS teams' performance through better access to content.

Discover Cemantica, leading customer experience management software designed to empower CX strategies with advanced journey maps and VoC integration.

Vitally's all-in-one Customer Success Platform automates and scales your strategies, processes, and workflows with real-time customer data to drive measurable impact for your team and business.

Boost the conversion and retention rates of your web app with Product Fruits – the no-code user onboarding platform designed to be your welcoming committee.

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

In a world where user adoption drives revenue, Chameleon's software gives modern SaaS teams the most control, configuration, and customization to win with in-product UX.

The Mindtickle Revenue Productivity Platform is a solution for your entire sales team to elevate team performance, achieve more sales quotas, and drive revenue.

Built specifically for managing clients the sales process, Forekast is a CRM that enables you to measure, optimize, and grow your business.

You only get one chance to make a first impression on your customers. A smooth, transparent SaaS onboarding process is key to putting your best foot forward.

Pendo’s product experience and digital adoption solutions help companies become product led and deliver digital experiences users love.

A CX Automation platform enhancing business scalability and automates customer journeys across multiple channels, Increase CSAT & reduce costs

Used at over 20,000 business locations to survey, collect, and analyze customer engagement and customer feedback. Improve client retention with us!

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Be known for great customer support with HappyFox, an Online help desk software and a web based support ticket system - Schedule a One-on-One Demo

Ecosystems’ top-rated value selling platform helps your sales and CS teams shift from selling features to selling value. ROI calculator, business outcome generator, and more. Win more deals, expand revenue.

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

With Lumoa, you see in real time what makes your customer experience better or worst. Close the loop on customer feedback with our customer experience platform.

Send your customers digital sales rooms & client onboarding plans to build momentum and drive action. The best part? Arrows is seamlessly connected to your pipelines in HubSpot.

Turn Cancellation into conversions with Churn Solution. Stop losing customers and supercharge your revenue with our proven solution!

Whatfix's interactive digital adoption platform and analytics enable employees with contextual user experiences, step-by-step guidance, self-help user support, and user behavior analytics to drive digital adoption for desktop, mobile, and web applications.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Build reputation and gain insights for your B2B service organization with the ClearlyRated experience management platform.

Smarter commerce experience management with AI-fueled personalization, merchandising, and site search

Correlated finds hidden leads within your customer base using AI. Connect your data to Correlated and target the right accounts at the right time with the next best action.

PreSkale helps PreSales teams streamline evaluation experiences, track product-market insights, deliver impactful solutions, and improve technical conversions.

We are customer success advisors that help companies protect and grow revenue. We do this by conducting assessments, training teams, building actionable playbooks and customer journeys and hosting growth workshops.

Our sales intelligence platform enables your sales teams to become more effective with actionable insights into every customer product & sale. Book a demo!

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

The customer onboarding and implementation software your team need to deliver projects on time, accelerate TTV, and increase customer stickiness

Playvox Quality Management (QM) helps contact centers improve service as they scale. From setting goals to workload assignments, go beyond QA.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Appcues is the most flexible way to build personalized product experiences. From user onboarding through adoption and retention. Get started for free.

Discover the art of automation with Business Playbooks and Runbooks. Simplify complex tasks, optimize processes, and achieve business excellence. %

EverAfter’s customer interface centralizes data, automates QBRs and onboarding, and delivers insights to scale success and accelerate time-to-value across the journey.

Uncover churn risks and opportunities with Staircase AI's Customer Intelligence and Analytics. Analyze millions of customer signals and turn them into actionable insights.

Create and optimize in-app experiences that turn new users into champions. Onboard, engage, collect feedback, analyze user behavior; without coding.

Churned is an AI-driven customer success platform that integrates with your whole tech stack to leverage all your customer data at scale. Creating automated, personalized customer success

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

CogniSaaS is a customer-centric onboarding and implementation platform that enables cross-functional collaboration with internal and external stakeholders.

SaaS platform and API for client acquisition, compliance screening and relationship management. Customer Lifecycle Intelligence by FullCircl.

Help Desk Software For Personal And Connected Customer Service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

Dial smarter with Readymode's outbound call center software. Grow revenue, boost contact rates, and personalize customer interactions. Book a demo now!

Help 10x sales teams with AI-driven sales playbooks, account research, and prospecting. Equip reps with precise signals to power every GTM playbook across the entire customer journey.

5X the productivity of your customer-facing teams with Stagebase's automation and management tools.

HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer while driving efficiency for your team.

CrowdPower is a simple automation platform that can onboard new users, reduce churn, keep your customers informed, and so much more.

Ambition's sales management software solutions provide robust scorecard & KPI tracking, effective gamification, actionable coaching sessions, & more.

Knowledge Base Software used by 130,000+ users from companies like Amazon, Hertz, Shipt. Start your free 14-Day Trial today

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

InsideSales Playbooks empowers sales teams with AI-powered features that increase efficiency and accelerate revenue.

Drive faster PLG experimentation with Bento AI builder - no need to wait on engineering

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

RazorSync is the top rated field service software. Utilize our features to work smarter, not harder. Learn more about who we are today!

Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.

Looking for Field Sales Management Software? Skynamo is the safe choice for storing your customer data. We are ISO 27001 certified

Aidium is the best mortgage CRM software system for mortgage brokers, lenders, and loan officers with the most modern automation features.

Hook accurately predicts revenue growth from your customers. We use data science to identify your highest value customers, how to keep them and maximise revenue. Ramp up quality engagement, stop guessing what works and own your NRR.

Verloop.io provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support experience.

Zoho Desk is an online customer service help desk software for happier customers, empowered agents, and healthier businesses. Get a 15-day free trial.

Unlock AI-driven insights for your business growth with Spiky. Streamline workflows, gain data-driven intelligence, and achieve success today.

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

The #1 Choice to Drive Automation Success with Purpose-built Solutions for IT

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

With Intelligent Reach, easily import, optimise and test your data feeds, at scale, distribute across 1,500+channels and expand your e-commerce sales.

Ocrolus' advanced Document AI platform is designed to accelerate financial decision-making. Leverage the power of AI to transform unstructured documents into actionable insights, facilitating faster and more precise analysis for enhanced efficiency and accuracy.

A new-generation digital unified CX management platform that helps you transform your business online & build lasting relationships with your customers