ServiceNow Healthcare and Life Sciences Service Management Alternatives (September 2025)

IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services.

ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

Cloud Accelerate automates workflows for everyday cloud management, including cloud disposition decisions and cloud governance.

Connect your entire financial institution with one platform. Provide efficient, resilient financial services operations for enhanced customer and employee experiences.

Help your environmental, social, and governance (ESG) program run smoothly with accurate ESG data collection, management, reporting, and performance tracking.

Reimagine every process as a digital workflow. With ServiceNow App Engine, you can build and extend workflow apps to work the way you work.

The ServiceNow® Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.

Our facility management software, ServiceNow Workplace Service Delivery (WSD), automates and simplifies your tasks for a smooth-running workplace.

ServiceNow digital workflows let employees work the way they want to, not how software dictates they have to. And customers can get what they need, when they need it.

PatientNow transforms patient engagement with comprehensive practice management software designed exclusively for the aesthetics and wellness industry.

Harness AI to proactively manage the work that matters most with the Now Platform, the ServiceNow cloud platform.

BMC Helix ITSM provides predictive IT service management for your modern enterprise.

Control risk, reduce software spend, and arrive quickly at outcomes—all from a single platform with Software Asset Management by ServiceNow.

ReferralMD is a HIPAA compliant patient scheduling and referral management software platform for healthcare providers

Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk.

ServiceNow DevOps minimizes friction between IT operations and development by enabling scalable, enterprise Devops.

Unlock comprehensive visibility and control over your IT assets and services.

Get healthcare chatbots, secure texting, and a digital front door that is HIPAA-compliant. Maximize communication between healthcare teams and patients in real-time.

ServiceNow Agile Development enables your organization to plan, work, and realize the benefits of digital transformation and keep efforts aligned to strategy.

Explore how GuidingCare®, HealthEdge's advanced care management solution suite, improves care coordination, evidence-based strategies, and population health.

Simple Interact is a deeply-integrated highly-customizable digital front door and patient engagement platform that caters to Physician groups, Health Centers, and Hospitals. We help these healthcare facilities run more efficiently and profitably by reducing the burden on staff while also improving patient experience, satisfaction, and online reputation.

Cloverleaf improves healthcare outcomes and operations by connecting organizations and streamlining interoperability—with FHIR and API management support

As an official ServiceNow partner, AutomatePro is here to support you with our test automation and ServiceNow automated test framework. Accelerate ServiceNow upgrades and testing, with Intelligent Test Automation, DevOps and Documentation.

Runbook Management, a solution Built on ServiceNow, enables customers to plan, rehearse and execute complex, high-risk cutovers and recoveries.

Service Management Automation X (SMAX) is a service desk and ITSM software and has one of the lowest total cost of ownership of all ITSM tools in the market.

Optimize IT service management with Serviceaide. Streamline processes and enhance productivity. Elevate your IT operations today!

SysAid delivers exceptional automated IT service with a comprehensive, next-gen ITSM platform, now powered by AI. Click here to learn more about SysAid!

This platform enables Medicare CCM service providers to automate the workflow, process documentation & increase their utilization rate up to 50% seamlessly.

With Kustomer, deliver faster, richer experiences to your customers with omnichannel messaging, a unified customer view, and AI-powered automations.

The TriZetto Facets core administration platform is a modular system integrating consumer, care, claims and revenue management to help organizations meet their business goals. Find out how Facets positions healthcare payers for growth and change with its flexible platform today.

Centralize communication channels, increase provider collaboration and automate outreach workflows — all to help you focus on patient outcomes

Our Solution helps life science companies connect, manage, track, organize and store documents, images and other essential digital content as part of their electronic trial master file (eTMF) throughout the clinical trial lifecycle.

SwipeSense's healthcare technology platform allows health systems to protect staff, minimize patient risk & max out operational efficiencies.

BMC Helix Client Management automates endpoint management, lowers cost and security risk and maintains compliance for optimal service management.

A HIPPA certified digital assistant that manages patient forms through high standard HL7 integration compatible with smart phones.

Scale your service operations for B2B customer support, IT, HR, facilities, legal, finance, and GRC with enterprise functionality -- but without the heavy lift.

LiveHelpNow offers comprehensive support solutions that will make your employees' lives easier and your customers’ experience with your brand better.

AI customer service and support takes care of the customers you work hard to win. More than a chatbot, discover Netomi's automated customer service.

Patient Success Platform to unify and automate patient journeys for health systems, FQHCs, & specialty practices.

A full patient relationship management solution for hospitals. Enrich your digital transformation of healthcare journey & improve your Patient Experience

BMC Helix Digital Workplace provides intuitive, intelligent, consumer-like experiences to help organizations step into the future of work.

FHIR-based Healthcare Application Development. Advanced Interoperability. Unprecedented Speed. Massive Scale.

Ivanti Neurons for ITSM software is a proven IT service management solution that transforms help desks and support teams into strategic business enablers.

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

Take ITSM to new heights with no-code IT Service Management technology with low admin overhead, enterprise automation and integration.

Solutions to help life sciences organizations drive healthcare forward and get the right treatments to patients, faster.

MILVUS Centralize o atendimento e aumente a produtividade da sua equipe Veja como automatizar seus processos, otimizar a gestão da sua equipe e os resultados da sua empresa. Faça um teste grátis Acesso ilimitado à plataforma sem cartão de crédito Solicite uma reunião Fale com um de nossos especialistas MILVUS Centralize o atendimento e aumente

Streamline HR workflows, boost enterprise HR productivity, and improve employee satisfaction with ServiceNow HR Service Delivery, our HR management software.

Vistack.io is an AI-driven IT Service Management (ITSM) platform designed for SMBs and mid-market companies. It integrates service desk functionality with asset and SaaS management, streamlining IT operations and reducing costs.

Discover how our clinical network solutions help to capture and share clinical information, improve alignment, coordinate care and streamline clinical workflow.

Simplify360 is the only platform you need to deliver amazing CX, manage online reputation, automate support and take control of your social media.

BMC Helix Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business.

Change how you explore, discover, and collaborate with our powerful healthcare data platform. Learn more.

The largest cloud-based EHR software in the U.S. Our EHR, telehealth, and other practice management solutions help you grow and maintain your practice.

No-code, omnichannel, AI assistance to boost customer success in compliance-driven markets… with an almost trivial implementation effort.

Use C2's simple, customer-centric platform to save time and increase IT operational effectiveness. Master your IT service workflows with C2 today.

Our patient intake software allows you to reduce wait times, increase profitability and enhance the medical check-in experience with individualized care. Learn more.

Learn about how our easily implemented web and mobile solutions help physician practices and health systems gain more insights from healthcare data and align workflows.

Hornbill is the workflow app everyone can use—across your whole organization

Discover TOPdesk's powerful IT service management platform. Streamline operations with our comprehensive ITSM and ESM solutions. Try a free trial today!

What are the components of a healthcare analytics platform and why are they needed to transform healthcare? A close look at a best-practice system reveals…

TrueSight Infrastructure offers early, accurate detection, diagnosis, prioritization, and resolution of service issues.

Deliver legal operations through ServiceNow Legal Service Delivery. Eliminate silos, create faster decisions, and increase productivity.

Forcura is the leader in document management and HIPAA-compliant communication for healthcare organizations. Learn how we can help your organization get the most out of your EHR and move forward on the path to seamless EHR interoperability.

A secure, compliant, fully managed service for managing healthcare data in FHIR, HL7v2, and DICOM formats and unstructured text in natural language.

Virima CMDB Discovery for hybrid environments, automated Service Mapping, and Visual Impact Display powers your ITSM and ITAM success.

Discover how Verint Knowledge Management can help to drive efficiency, consistency & agility across the workforce. Deliver the right knowledge, at the right time.

Advancing how health happens by providing secure and reliable solutions that help deliver better healthcare insights and people-centric experiences.

Simplify appointments and enhance patient experience with Omniva Telehealth. Streamline workflows and deliver exceptional care in just 10 minutes.

Your digitalization partner for streamlined asset operations, service management, and enterprise workflows, powered by a low-code hyper-automation platform

Advancing how health happens by providing secure and reliable solutions that help deliver better healthcare insights and people-centric experiences.

We are an automation and AI consultancy and service provider in health and human services, transforming healthcare through improved efficiency and digital patient care.

athenaOne integrates our EHR, revenue cycle management, and patient engagement capabilities systems to provide financial and clinical results for our providers.

Empower your operations with Motadata: Unified Observability & IT Service Management. Gain insights, streamline tasks, & optimize performance

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

Easily track IT expenses related to mobile, fixed, and cloud in one scalable, automated platform natively built on ServiceNow.

Streamline EHR management with Healthie's suite of tools. Experience advanced electronic health record services.

Freshworks Customer Service Suite is an easy-to-use omnichannel support software, combining AI-powered chatbots and ticketing for increased productivity.

At TeleTracking, we build solutions to coordinate care and improve workflows so your healthcare system can focus on the most important part - your patients.

Enterprsie Chatbot platform. Most powerful NLP. Voicebot. Omnichannel Chatbot. Jetlink is the new front line of your customer service, empowering businesses to provide personalized experiences at scale - Jetlink's low-code / no-code powerful AI chatbot raises CSAT, reduces churn, and drives revenue

Every day we design, build, and refine unique solutions that enable our clients to provide more innovative healthcare. We seamlessly connect people, tasks, and devices into one sophisticated platform that is simple, intuitive, and easy to use.

Sapling language model copilot for customer-facing teams. Sapling integrates with messaging platforms to improve response quality and efficiency.

MEDITECH Expanse

A Huggy é uma plataforma completa de Atendimento Digital Omnichannel para sua empresa capturar leads, engajar clientes, encantar e vender. Acesse e teste, é grátis!

Seamlessly connect your Salesforce CRM with Slack to accelerate collaboration and drive productivity. Bring together people, tools, and data in a single AI-powered platform.

Oneview Healthcare offer a flexible interactive patient engagement system with tools to empower patients and improve health care experiences.

4medica leads the 'Health Data Quality' category, and the HIT industry with its powerful cloud-based solutions for real-time data management.

Free your organization from the complexities of IT service management and knowledge management with EasyVista's proven ITSM tool and self-help technology!

4me combines ITSM, ESM and SIAM capabilities so that IT, HR and Facilities can work together, as well as with external providers.

eVisit offers state-of-the-art technology to enhance patient care, optimize operations, and yield superior results. Achieve better profit margins, reduce capital spend, increase patient satisfaction, and improve throughput and staff capacity.

Boost your business with CiaraAI’s advanced AI solutions tailored for sales and customer support.

Help unburden clinicians, radiologists and care teams with efficient new ways to capture clinical information, applying real-time intelligence for better decision making across the continuum of care.

Upgrading your ITSM tool? Alemba Service Manager offers a highly-functional, ITIL-aligned IT Service Management tool to suit all your business needs.

Evidence-based clinical solutions from UpToDate are trusted by clinicians, professionals, and healthcare enterprises worldwide to enable the best possible care decisions and improve health outcomes.

Emplifi Service Cloud is a comprehensive customer care platform for CX leaders. Learn how Service Cloud elevates experiences across the customer journey.

Process Discovery provides tools and best practices for the automation of the process discovery process by integrating existing solutions for business process management, process mining, and graphical modeling.

# 1 Rated RCM & LIS Lab Software Only 5 Star Solution Integrates LIS Laboratory Information System & Revenue Cycle Management.

Optimize technology and accelerate digital transformation with BMC’s solutions for automation, operations, service management, and enterprise-scale AI