SAP Customer Experience Suite (CEC Suite) Alternatives (September 2025)

SAP Customer Data Platform and customer data management solutions from SAP provide an enterprise solution for increased conversion rates and enhanced customer experiences.

Discover e-commerce software from SAP that drives digital growth and demand, and provides outstanding buying experiences that converts visitors to customers.

Manage the entire lifecycle of your physical assets with our enterprise asset management (EAM) software.

Benefit from a holistic, integrated approach to cover everything from headquarters target settings to execution with the SAP Trade Management solution.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Deliver the best customer experience with a single CRM tool for Sales, Customer Service, Marketing, Commerce & IT. Try it now for 30 days!

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Discover how oil, gas, and energy industry software from SAP helps energy companies and suppliers scale resources to meet customer demands for reliable, affordable, and sustainable energy.

Use PLM software from SAP to digitalize product development, innovate faster, and build a digital thread that runs throughout the product lifecycle.

Open cloud platform with data management, analytics, AI, IoT, blockchain technologies and application development services that helps companies connect processes, experiences and data.

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

Learn how the #1 CRM for financial services, Financial Services Cloud, can grow relationships, reduce cost to serve, and deliver personalized insights at scale.

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Emarsys, a leading provider of marketing software, enables true, one-to-one interactions between marketers and consumers.

Deliver seamless omnichannel experiences with customer experience and contact center solutions from Verizon Business. Drive loyalty and capture the voice of the customer.

Make better decisions faster with in-memory database management systems from SAP that optimize storage, compliance, and analytics..

Learn how cloud analytics technology enables data visualization and improved business intelligence with SAP Analytics Cloud.

A cloud solution to calculate extended producer responsibility (EPR) obligations, plastic taxes, and corporate commitments to optimize material choices.

Streamline the sales planning process by automating territory and quota management with the SAP SuccessFactors Territory and Quota solution.

Accelerate your cross-border supply chain by automating and streamlining trade processes with SAP Global Trade Services. With a single repository for compliance data, you can centralize global trade management, enabling you to control costs, reduce the risk of penalties, and clear customs faster.

Get detailed insight into how risk drivers can impact your business value and reputation and support risk identification, assessment, analysis, and monitoring with SAP Risk Management.

Take your professional soccer, ice hockey, basketball, handball, skiing, or rugby team to the next level with SAP Sports One – our sports performance and team management software.

Learn how cloud analytics technology enables data visualization and improved business intelligence with SAP Analytics Cloud.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

Discover Cemantica, leading customer experience management software designed to empower CX strategies with advanced journey maps and VoC integration.

Establish holistic steering and reporting of environmental, social, and corporate governance (ESG) with the SAP Sustainability Control Tower solution.

Personalize and simplify the user experience (UX) for your SAP applications – on any device – with SAP Fiori.

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Transform human capital management (HCM) with SAP SuccessFactors. Our HR software delivers experiences that help employees achieve their goals – and yours.

Optimize the customer journey and close the CX gap with Emplifi's customer engagement platform and social media marketing, commerce, and care solutions.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

Find out how SAP Business Network unifies every point of interaction and integration across your trading partner network to enable B2B collaboration.

Vistex solutions for SAP are tested, validated, licensed and supported by SAP, and utilize the core SAP ERP environment to maximize ROI for our customers.

Manage and connect your core processes with SAP Business ByDesign, scalable cloud ERP for midmarket companies and subsidiaries.

Optimize resources and accelerate time to market with processes and data centralized with the SAP Enterprise Portfolio and Project Management package.

Automate treasury tasks and integrate them with core finance processes with greater ease. Explore SAP S/4HANA Cloud for treasury and risk management.

A new-generation digital unified CX management platform that helps you transform your business online & build lasting relationships with your customers

Discover how SAP Process Control enables you to simplify your internal control programs with automated control and compliance management.

Explore how our next-generation data warehouse solution SAP BW/4HANA enables you to capitalize on the full value of all your data, providing timely insights that help you streamline processes and support innovation.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Design customer journey mapping and customer experience. Tool to capture the current experience along with collaborating and sharing feedback for mapping persona, empathy and customer journey.

A complete experience management platform to collect customer feedback, drive loyalty, and increase satisfaction with targeted surveys, prototype tests, session recording & heatmap.

SAP S/4HANA Cloud Revenue and Cost Accounting is designed to provide unparalleled versatility within a comprehensive portfolio of solutions tailored to meet your revenue accounting needs. Automate and streamline your revenue accounting processes to accommodate new complex business models. Implement unique rules and events-based features that decouple invoicing and revenue recognition. So you can recognize revenue independently from your billing strategies while discovering powerful insights for your stakeholders to drive more effective decision-making.

Discover how to connect digitally with trading partners to boost agility and growth with SAP Business Network Supply Chain Collaboration.

Learn about CallidusCloud Clicktools, an enterprise survey software for businesses, which is now part of the SAP Customer Experience portfolio.

Build reputation and gain insights for your B2B service organization with the ClearlyRated experience management platform.

Real-time customer experience analytics for enterprises and high-stake decision makers. Never lose a customer again. Book a demo!

Streamline planning and achieve a faster, more accurate close with the SAP Business Planning and Consolidation (SAP BPC) application.

Discover how Avaya's contact center expertise and solutions help transform your organization’s customer experience objectives into measurable results.

Create dynamic customer engagements driven by valuable data insights. Design omni-channel campaigns on one user-friendly platform, on-cloud or on-site.

Power customer-centric interactions between consumers and brands in real-time

The data you need to give the experiences they want. Your central hub for customer data.

Boost sales with Dynamics 365 Sales. Use AI and automation to close deals with conversation intelligence, opportunity scoring, and collaboration tools.

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

SAP Integration Suite offers capabilities and services that connect applications, processes, people, and devices. As the integration layer of SAP’s Business Technology Platform, it simplifies integration and harmonizes processes.

With Marketing Cloud’s personalization engine, gain insights about your customers. Use AI to engage them with relevant marketing experiences across channels.

Deliver personalized experiences to connect with customers everywhere with Adobe Experience Cloud — Marketing, analytics, advertising, commerce, & more.

Insider's CDP connects customer data, predicts behavior with AI, and individualizes experiences across channels (CCCM). Go beyond personalization to become a purpose-led brand.

Easily create BI reports for colleagues, customers, and partners in the format of their choice with SAP Crystal Reports.

Support product development by integrating business data and design data from authoring tools on a single platform with SAP Engineering Control Center.

Improve system performance by archiving data to low-cost storage according to data retention rules – with SAP Information Lifecycle Management.

Intelligent Sales Automation increases lead-to-order conversion and helps close more deals to create an entirely new sales experience for greater business benefits.

Unlock and action your data, deploy campaigns faster with AI, and scale 1:1 personalization.

Empower your sales team and partners to offer complex product configurations, optimized pricing, and great-looking proposals with SAP CPQ.

Create exceptional customer experiences at scale with Medallia

Make every customer interaction matter by connecting all your business data across marketing, sales, commerce, and service. Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships.

Medallia Concierge is an intelligent text and in-app messaging solution that personalizes, and elevates customer experiences and builds loyalty.

Get analytics for CRM, built in Salesforce, and take action with visual analytics, AI-powered predictions, and out-of-the-box dashboards and KPIs.

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Salesforce partner relationship & channel sales management is a solution to help improve partner relationships by sharing sales leads and expertise.

Welcome to Tealium – the leader in real-time customer data integration and management. Harness the power of your data with our comprehensive suite of solutions and insights to drive meaningful customer experiences. Explore how Tealium empowers businesses to connect, manage, and leverage data across every touchpoint in real-time.

SAS Customer Intelligence 360: Modern marketing hub for real-time, individualized customer interactions. Go beyond CDP & elevate engagement.

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Protect the health and safety of your people and business while complying with regulations for safe operations with our EHS management software.

Empower everyone in your organization to rapidly collect, analyze and act on business insights at scale with CoreXM.

Smarter commerce experience management with AI-fueled personalization, merchandising, and site search

Connect data assets and transform them into critical business insights with the SAP Data Intelligence Cloud service.

Meet your customers in any app or website in seconds with in-person guided CX solutions from Glance. Learn more and request a demo today.

The modern, affordable CRM teams love. Sell smarter, grow faster and build lasting customer relationships. Watch a demo-on-demand now.

Build AI-powered chatbots to automate customer acquisition, marketing, commerce, and support to maximize customer lifetime value and reduce the cost of service

Run your communications business smarter, faster, and more efficiently with Communications Cloud, the #1 AI CRM for communications built on the Einstein 1 Platform.

Get started today with our public cloud ERP software solution, SAP S/4HANA Cloud Public Edition. This offering is hosted by SAP and runs on the industry standard so you can quickly get up and running with cloud ERP.

Improve employee retention while creating an agile workforce ready for any challenge through continuous learning. Provide opportunities and guidance based on employee experience, interests, and abilities aligned to organizational priorities.

We partnered with 800+ media brands to engage, convert & monetize their digital audiences. Check out our community engagement solutions!

Learn how to increase customer engagement by leveraging buyer signals. Quickly boost online sales and create innovative brand experiences designed to meet the unique demands of your business.

Simplify and automate entitlement management processes and operations for intelligent business models by using the SAP Entitlement Management solution.

Boost the visibility of manufacturing operations management with SAP Digital Manufacturing, an MES based on near real-time data and analytics.

Best IVR and VoIP Service Provider trusted by 1000+ businesses. Simplify your business communications by choosing a modern VoIP and IVR Service Provider.

Synchronize supply chain planning in real time, including S&OP, demand and supply planning, and inventory optimization, with SAP Integrated Business Planning.

Gain greater control over your small business with the SAP Business One application. Streamline processes by using ERP software designed to grow with you.

Revenue Cloud makes B2B buying fast, flexible, and simple for customers without sacrificing compliance and accuracy When COVID-19 hit, many business’

Assess your carbon footprints from cradle to gate on a product, corporate, and value chain level with carbon accounting software from SAP.

Unlock meaning from all of your organization’s data – structured or unstructured – with SAP Data Services software. Turn your data into a trusted, ever-ready resource with some of the very best functionality for data integration, quality, and cleansing.

Whether you're focused on UI, UX Research, Design, or CX, with the UserTesting Platform you can get customer feedback to improve digital experiences and drive innovation