OpenText Service Management Automation X (SMAX) Alternatives (September 2025)

Ivanti Neurons for ITSM software is a proven IT service management solution that transforms help desks and support teams into strategic business enablers.

Take ITSM to new heights with no-code IT Service Management technology with low admin overhead, enterprise automation and integration.

Learn what hybrid it management is & how it helps manage both cloud & on-prem infrastructure to provide a lower-cost, lower-risk approach to IT operations.

BMC Helix ITSM provides predictive IT service management for your modern enterprise.

Vistack.io is an AI-driven IT Service Management (ITSM) platform designed for SMBs and mid-market companies. It integrates service desk functionality with asset and SaaS management, streamlining IT operations and reducing costs.

Take control of your IT assets. Automate the end-to-end lifecycle for software, hardware, and cloud assets to optimize costs while reducing risk.

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

No-code Service and Asset Management solutions. Make changes effortlessly, without endless implementations or high consulting fees.

Control risk, reduce software spend, and arrive quickly at outcomes—all from a single platform with Software Asset Management by ServiceNow.

Upgrading your ITSM tool? Alemba Service Manager offers a highly-functional, ITIL-aligned IT Service Management tool to suit all your business needs.

IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services.

Manage tickets, automate workflows, and offer self-service capabilities. 30-day free trial.

ServiceDesk Plus is a flagship IT service management (ITSM) software with integrated IT asset management, CMDB, problem management, and change and release management, along with robust service desk capabilities. ServiceDesk Plus also includes native project management, and enterprise service management capabilities that enable service delivery management for all departments including those beyond IT such as HR, legal, facilities, and finance.

Intuitive ITSM software for your Service Desk. Standardise your processes with a single, all-inclusive, unlimited IT service desk solution. Try for free!

Discover TOPdesk's powerful IT service management platform. Streamline operations with our comprehensive ITSM and ESM solutions. Try a free trial today!

SysAid delivers exceptional automated IT service with a comprehensive, next-gen ITSM platform, now powered by AI. Click here to learn more about SysAid!

Virima CMDB Discovery for hybrid environments, automated Service Mapping, and Visual Impact Display powers your ITSM and ITAM success.

Our ITSM, Service Desk, and ITAM software is designed to empower IT teams to achieve incredible results. Cloud and On-prem!

Automates network configuration & change management (NCCM) from provisioning to policy-based change and security compliance.

4me combines ITSM, ESM and SIAM capabilities so that IT, HR and Facilities can work together, as well as with external providers.

ServiceNow ITOM enables organizations to gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.

Service Management Software from Sunrise Software for IT, HR and MSPs - more than 25 years of expertise providing service management.

BMC Helix Client Management automates endpoint management, lowers cost and security risk and maintains compliance for optimal service management.

Xensam | Xensam’s cloud-based AI-powered platform optimizes software usage, identifies security gaps, and eliminates spending on underutilized apps.

Certero for Enterprise SAM is a single solution for the discovery of all desktop & data center computers & software, license management & optimization for all major software publishers.

Optimize technology and accelerate digital transformation with BMC’s solutions for automation, operations, service management, and enterprise-scale AI

OpenText XM Fax is a simple to deploy, easy to integrate fax solution that offers affordable, paperless faxing for all employees.

OpenText Extended ECM integrates with SAP, SuccessFactors, Salesforce, Microsoft Teams, and other enterprise applications to enrich business processes.

Free your organization from the complexities of IT service management and knowledge management with EasyVista's proven ITSM tool and self-help technology!

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try SolarWinds Service Desk for free!

A powerful AIOps platform that provides cloud monitoring and multicloud management with automated discovery and remediation. Learn more.

IBM Maximo Application Suite is a set of applications for asset monitoring, management, predictive maintenance and reliability planning. It’s available as managed SaaS or deployable in any Red Hat OpenShift environment.

Improve customer, partner and employee engagement with self-service, onboarding, knowledge base and other extensive platform capabilities.

Manage & secure your hybrid workforce with effortless IT operations. Automatically patch remote systems, configure every endpoint, and deploy software with one cross-platform, cloud console.

Optimize IT service management with Serviceaide. Streamline processes and enhance productivity. Elevate your IT operations today!

Information management solutions & services for it operations, business networks, cybersecurity, software development, AI & analytics.

OpenText™ Exstream™ is a customer communications management software platform for creating ultra-personalized content delivered anytime, anywhere!

Hornbill is the workflow app everyone can use—across your whole organization

Boost productivity and streamline communication with GroupWise, our enterprise collaboration software perfect for remote and virtual teams

Make informed investments with advanced analytics for strategic PPM. Align your portfolio to strategy with data-driven project and portfolio management software.

IT Asset Management Software (ITAM) from ManageEngine Asset Explorer to provide complete asset life cycle managment, hardware & software discovery and inventory with software license management and licensing compliance.

Use Sassafras’ award-winning ITAM software to gain insight and reduce your IT Asset Management costs.

Use C2's simple, customer-centric platform to save time and increase IT operational effectiveness. Master your IT service workflows with C2 today.

xMatters service reliability platform helps DevOps, SREs, and Ops teams automate workflows, ensure infrastructure availability, and deliver products at scale.

Deepser is a help desk software, customer support and IT Asset Management software. Exceptional for managing IT workflows. Try it for free.

Learn what file analysis is, and why it is important to help your organization address increasing data volumes & identifying who has access to what data.

Electronic Data Interchange (EDI) integration solutions to speed your B2B integration and help connect your global suppliers and customers.

Flexera One enables IT professionals to reduce risk, improve security, drive strategic technology initiatives and maximize business value from their hybrid IT investments.

Unlock comprehensive visibility and control over your IT assets and services.

OpenText ofrece soluciones nativas en la nube en una plataforma de gestión de la información integrada y flexible para hacer posibles organizaciones inteligentes, conectadas y seguras.

ManageEngine Endpoint Central MSP(Formerly Desktop Central MSP) is a comprehensive endpoint management software for MSPs with features like automated patch management, IT asset management, custom script execution, etc. Learn more!

Autointelli provides AIOps platform & solutions for enterprises with IT infrastructure. Our platform is a duo of AI and ML algorithms that help ITOps, Service Desk, NOC/SOC teams through IT automation & orchestration.

i-doit bietet IT-Dokumentation, IT-Inventarisierung, Analyse und effizientes, automatisiertes IT-Asset Management. Für mehr IT-Sicherheit und Compliance.

Reach by EasyVista is an end-to-end service solution that enables teams to use self-help, self-healing, and be more proactive with their IT support services.

Scale your service operations for B2B customer support, IT, HR, facilities, legal, finance, and GRC with enterprise functionality -- but without the heavy lift.

Discover shadow IT, optimize SaaS spend, and automate any SaaS use case with Torii—an open platform you can trust.

OpenText™ Intelligent Capture provides OCR document recognition and capabilities to automate classification and keyword extraction.

IBM Cloud Pak for Business Automation is a modular set of integrated software components for operations management and automation.

IBM Turbonomic software uses AI to optimize the performance, cost and compliance of hybrid cloud and multicloud environments.

IBM Process Automation Manager Open Edition is a robust enterprise automation platform that provides a fully open-source foundation for developing rapid, lightweight, cloud-native business automation applications.

Gain a full understanding of your software license position, software spend, and how to optimize your technology estate by utilizing Flexnet Manager suite.

OS Deployer is a comprehensive OS deployment solution that enables organizations to capture an image of OS and applications that can be deployed to laptops and desktops rapidly and easily.

Our facility management software, ServiceNow Workplace Service Delivery (WSD), automates and simplifies your tasks for a smooth-running workplace.

BMC Helix Digital Workplace provides intuitive, intelligent, consumer-like experiences to help organizations step into the future of work.

HCL BigFix offers a comprehensive unified endpoint management solution that enables seamless automation, discovery, and management of all endpoints.

ManageEngine Analytics Plus is a self-service IT analytics solution, and provides a better look at your IT Data using rich visualizations & dashboards. Try Now!

BMC Helix Remedyforce, built on Salesforce App Cloud, enables you to deliver high-speed service management that empowers users and accelerates the business.

ArcSight Enterprise Security Manager (ESM) is a powerful SIEM tool that empowers your security operations team with real-time threat detection and native SOAR.

Applications Manager is an application monitoring tool that helps thousands of admins across the world to ensure maximum business service uptime. Try now!

Automatically detect your organization’s software subscriptions, see where to save money, automate software provisioning, and more.

IBM Instana Observability is the gold standard of incident prevention with automated full-stack visibility, 1-second granularity and 3-seconds to notify.

Ivanti's workspace management software simplifies desktop configuration, cuts IT costs and secures user sessions while optimizing the user experience.

Experience ALVAO helpdesk software for free for Microsoft 365. Enhance your IT, HR, and Facility processes for small and medium-sized businesses.

Use artificial intelligence & NLP to leverage key insights stored deep within your unstructured data. Analyze & act on text, audio, video, image data, & more.

TrueSight Capacity Optimization aligns IT resources with service demands and business priorities, resulting in on-time service delivery and optimized costs.

DocuShare is mobile, intuitive, and easy to use, an enterprise content management platform that provides robust tools to automate processes.

ALM Octane is an Agile planning, DevOps & test management solution to help release software faster with quality at scale across continuous delivery pipelines. Learn more.

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

Harness AI to proactively manage the work that matters most with the Now Platform, the ServiceNow cloud platform.

TrueSight Automation for Servers from BMC allows you to quickly and securely provision, configure, patch, and maintain physical, virtual, and cloud servers.

Symantec Server Management Suite provides solutions to provision, control, automate, and monitor physical and virtual servers across a wide array of platforms.

Pliant’s API-driven orchestration platform automates, integrates, and connects the digital enterprise. With our low-code approach that transforms API code into deployment-ready action blocks, Pliant facilitates, integrates, and secures communication up and down the technology stack between platforms, services, and applications. Pliant accelerates traditionally manual tasks, eliminates silos, and reduces tool sprawl while accelerating innovation, productivity, and agility.

Your digitalization partner for streamlined asset operations, service management, and enterprise workflows, powered by a low-code hyper-automation platform

Experience Management Platform for IT - Lead IT and Service Management with Employee Experience and use to manage your Experience Level Agreements (XLAs).

Help your environmental, social, and governance (ESG) program run smoothly with accurate ESG data collection, management, reporting, and performance tracking.

Cognos Analytics is your trusted AI co-pilot for smarter analytics and confident decisions.

OpCon delivers the power of Enterprise Workload Automation and Orchestration with ease for financial services, retail and other transactional businesses.

ALVAO ITAM software helps you manage a wide range of assets, such as hardware, software, data, and people - it is up to you what you want to track.

Flexera provides software licensing management, software compliance, installation and application packaging solutions to developers and their customers.

TrueSight Infrastructure offers early, accurate detection, diagnosis, prioritization, and resolution of service issues.

Reimagine every process as a digital workflow. With ServiceNow App Engine, you can build and extend workflow apps to work the way you work.

The #1 Choice to Drive Automation Success with Purpose-built Solutions for IT

Govern your apps with one platform with Lumos's SaaS management and identity governance software. Schedule a demo for your company today.

Automate repetitive and time-consuming back-office tasks by using software robots that emulate human actions on a computer.

FortiSIEM - Fortinet's SIEM solution offers advanced threat protection to organizations. Explore more about Security Information and Event Management (SIEM) Software

License Dashboard is the IT industry’s software asset management specialist. Maximize your organization’s potential and optimize costs with our SAM solutions

With Ninox (SaaS), build business apps and databases as you want, including for CRM and ERP, without a single line of code (no-code/low-code).

Lower costs, increase availability, and eliminate guesswork for monitoring and managing z/OS and z/OS UNIX.

IBM watsonx Assistant provides customers with fast, consistent and accurate answers across any application, device or channel.