Gainsight Customer Communities Alternatives (September 2025)

Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

Gainsight's Customer Success and Product Experience Software empowers companies to increase revenue, decrease customer churn, and drive advocacy.

Gather lively discussions, engaged members, live streams, chat, events, memberships, and courses in one place, all customizable under your brand.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Engage with your customers at scale on digital channels, including private messaging, communities, email, live chat, and voice self-service.

AI-driven Customer Success platform to help SaaS companies predict customer health, extinguish churn, and accelerate retention and revenue.

Leverage your B2B customer data to reduce churn and increase revenue in your accounts.

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Top-rated customer success software with smart actionable intelligence to drive onboarding, adoption, retention, CX & revenue growth at scale. Get a free demo.

Your top rated CSM software platform. The easiest to use, fastest to implement software to reduce churn & increase customer revenue.

Create exceptional customer experiences at scale with Medallia

Employee engagement platform to improve workplace satisfaction and productivity. Foster collaboration, recognition, and communication to empower your team.

Take your marketing to the next level​ with the leading self-serve Customer Engagement platform for cross-channel experiences.

AI powered customer success platform with powerful features and automation to gather customer insights, prevent churn and delight customers.

Custify enables Customer Success teams to prevent churn, automate processes and improve onboarding through one easy-to-use interface.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

Visitor activation and customer retention platform. Grow customer value through smart user journeys, using all data in real time.

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Enhance your digital customer experience using powerful Medallia Digital Experience Analytics to capture real-time insights impacting digital experience.

Create easy to follow explanations and guides. Improve customer success and reduce support cost

Transform thousands of user feedback into insights with our Feedback Analytics Platform and take faster product decisions

Userpilot helps product teams deliver personalized in-app experiences to increase growth metrics at every stage of the user journey.

Used at over 20,000 business locations to survey, collect, and analyze customer engagement and customer feedback. Improve client retention with us!

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

Power customer-centric interactions between consumers and brands in real-time

Empower everyone in your organization to rapidly collect, analyze and act on business insights at scale with CoreXM.

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

Elevate your company's digital transformation with the industry's most intuitive Customer Intelligence platform.

Real-time customer experience analytics for enterprises and high-stake decision makers. Never lose a customer again. Book a demo!

The global leader in digital experience intelligence and analytics, Contentsquare helps optimize and improve your users digital experience.

Communicate, Recognize, Learn, Gamify and Share under one platform - or pick the best features that help deliver engagement in your organization.

Welcome to Tealium – the leader in real-time customer data integration and management. Harness the power of your data with our comprehensive suite of solutions and insights to drive meaningful customer experiences. Explore how Tealium empowers businesses to connect, manage, and leverage data across every touchpoint in real-time.

We partnered with 800+ media brands to engage, convert & monetize their digital audiences. Check out our community engagement solutions!

Effortlessly manage communities and events with AI-powered networking. Strengthen connections, boost member retention, and reduce the time spent managing both events and groups—all on one seamless platform.

Customer service platform for B2C companies to maximize the lifetime value of their customers. Gladly empowers agents without tickets.

SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time.

Create and optimize in-app experiences that turn new users into champions. Onboard, engage, collect feedback, analyze user behavior; without coding.

Customer-led Growth Platform for Marketers Unlock the revenue potential of your customers Get Started Start Platform Tour Drive Customer-led Growth Across Every Channel Engage Customers Create real-time, omnichannel experiences using an enterprise-scale platform Personalize Experiences Combine configurable online, in-app programs with rich targeting Reward Progress Use a wide range of rewards to encourage behavior and

The ultimate, real-time, customer engagement tool that provides a simple way to solicit concerns and compliments from your customers.

Discover Zapnito, your customer community platform built for personalized knowledge sharing experiences. Maximize customer lifetime value.

Higher Logic Vanilla is the all-in-one community platform designed to help you and your customers succeed. Book a demo today!

Save time and retain customers, write, translate and manage better product documentation with Docsie

Medallia Concierge is an intelligent text and in-app messaging solution that personalizes, and elevates customer experiences and builds loyalty.

Drive organic connections and create positive impact across your community with Hivebrite — the easy to set up, highly customizable community engagement platform.

Build a workplace where people thrive. Help your people succeed and build a culture of employee engagement, high performance, and self-leadership.

Zendesk provides an easy to use and scalable customer service solution for your business. Focus on the conversation, not the channel. Start a free trial

Sprig is an all-in-one product experience platform that empowers teams to optimize product adoption, retention, and satisfaction at scale. Next-gen companies like PayPal, Figma, and Dropbox rely on Sprig’s AI-powered platform to unlock their product’s full potential.

WebEngage offers CDP, Omnichannel Campaign Manager and Web & App Personalization Engine - to help brands boost their revenue from existing customers.

Bring together engaging discussions, members, live streams, chat, events, and memberships—all in one place, all under your own brand. Learn more.

Improve customer, partner and employee engagement with self-service, onboarding, knowledge base and other extensive platform capabilities.

Empower your employees, wherever they are, through digitally optimized communication, training and task management.

Totango is an agile Customer Success Software that helps you design, run, measure, and scale your SaaS customer journey to retain and grow customers. Start Free!

The One-Stop-Solution for Client Communication

Discourse is modern forum software for your community. Use it as a mailing list, discussion forum, long-form chat room, and more!

BOOMITY is an easy to implement and highly effective peer-to-peer SaaS community platform that helps health & mental health providers, businesses, and associations foster community engagement. With a private, secure, and social engagement portal, BOOMITY makes it easy to bring their people together to be more productive in their work and in their lives.

ThoughtSpot is the AI-Powered Analytics platform that empowers everyone to ask any data questions in natural language, get accurate answers, and take action.

From internal communications to surveys, knowledge and task management, and more, equip your company with a unified intranet to boost culture and work towards the common vision.

Optimize the customer journey and close the CX gap with Emplifi's customer engagement platform and social media marketing, commerce, and care solutions.

Pendo’s product experience and digital adoption solutions help companies become product led and deliver digital experiences users love.

Help Scout's shared inbox, help center, and live chat software gives your team the tools you need to easily manage customer communications.

Build, strengthen and engage your community through Q&A help forum, blog posts and newsletters.

Empower your business decisions with our cutting-edge customer insights platform. Uncover valuable data-driven strategies and trends.

Deliver digital first customer success with ChurnZero software that helps businesses improve the customer experience and drive revenue.

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

With Observe.AI, contact centers can act faster with real-time insights and guidance to improve performance, from more sales to higher retention

ZapScale is the best customer success platform for SaaS with easy integrations, prebuilt KPIs & playbooks to proactively address customer needs, reduce churn & boost upsell

Enhance your customer and employee communications experience with Poppulo's omni-channel solutions, including email, digital signage, mobile apps and more.

GWEN is a SaaS platform that provides insights about user behavior in your product, along with the engaging power of gamification to drive positive change.

Higher Logic Thrive helps members realize value, driving growth for your association and your mission. Book a demo today!

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

Xooa empowers brands to pursue massive opportunities in brand engagement, community-building, & storytelling through creating web3 & digital experiences.

With Medallia video, capture richer insights from your customers and bring their stories to life while driving ROI for your business.

Only Demio provides a simple, no-download webinar experience for your audience, as well as all the marketing tools you need to generate better results.

The #1 ranked community platform on G2. Mighty Networks is the only place you can own your community and upgrade to your own branded apps.

Unlock AI-driven insights for your business growth with Spiky. Streamline workflows, gain data-driven intelligence, and achieve success today.

Build better products by turning your user data into meaningful insights, using Amplitude's digital analytics platform and experimentation tools.

Create highly personalized, intent-driven experiences that drive more conversions with Acoustic Connect.

Build better products by turning your user data into meaningful insights, using Amplitude's digital analytics platform and experimentation tools.

The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

INDUSTRY'S FIRST AI-Everywhere, Unified Conversations Platform for CFIs Learn More Home to collective conversations that matter to community financial ...

Transform your sales and customer success teams. Record calls / customer meetings, review AI-curated reels of key meeting moments, human-level summaries / notes. Coach and collaborate with meeting insights.

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

Top-rated customer feedback analytics platform. Instant insights. No setup or coding. Kapiche ingests & analyzes feedback in minutes for real customer insights.

Helping brands master Mobile App Experiences (MAX) to engage customers and win their loyalty. Learn more.

Build, grow, and deliver immersive experiences for your community. Host engaging discussions, live streams, chats, and more via an all-in-one community platform.

Emplifi Service Cloud is a comprehensive customer care platform for CX leaders. Learn how Service Cloud elevates experiences across the customer journey.

SAS Customer Intelligence 360: Modern marketing hub for real-time, individualized customer interactions. Go beyond CDP & elevate engagement.

Technology that empowers teams to deliver meaningful 2-way customer experiences to inspire, engage and retain at scale.

Drive organizational change with the power of an organization that is informed, engaged, and ready to support.

Empower your in-location business to deliver engaging on-screen digital experiences to delight in-store customers and engage back-of-house employees.

Thematic is an innovative feedback analytics solution. We empower teams to improve growth and save time by turning text feedback into actionable insights.

Combine real-time data quality and governance protections with AI-powered insights and predictions. Only with the mParticle Customer Data Platform.

Uncover churn risks and opportunities with Staircase AI's Customer Intelligence and Analytics. Analyze millions of customer signals and turn them into actionable insights.

Engage employees across your organization with events and communities. Give your workplace purpose, build human connection, and increase cross-collaboration — all in one place

Sprinklr Service is an AI-powered CCaaS platform that can help you engage with customers across 30+ digital & traditional channels. Start a 30-day free trial!

Recollective powers innovative qualitative research projects and engaged communities enabling you to quickly unlock insights and drive success.

Instantly create a knowledge base for your customers and teams. Build FAQ, User guides, Product Documentation, Standard Operating Procedures and many more