SmileBack Alternatives (September 2025)

Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Unlock valuable user insights and build better products with the ultimate user feedback platform. Combining in-app surveys, feedback widgets, session replays, and feature portals, Userback empowers product teams to increase conversion rates, improve retention, and delight users.

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow.

The only customer satisfaction survey answered easily from email inboxes, providing industry leading response rate feedback - never lose another customer.

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

The customer experience dashboard for hospitality operators.

Feedbackly - the only customer feedback platform with automated CX software, Education, Consulting, and industry-leading knowledge.

Survicate lets you create engaging surveys with ease, including NPS, CSAT and CES. Collect continuous customer feedback with email, web, in-product and mobile app surveys.

Used at over 20,000 business locations to survey, collect, and analyze customer engagement and customer feedback. Improve client retention with us!

Sleekplan is the all-in-one user feedback tool for your website and web based application. Collect, discuss and prioritize customer feedback, build a roadmap and keep a changelog, simple & all connected.

Create a seamless user and customer experience. Improve your websites, apps and emails with Mopinion's real time user feedback software.

Build reputation and gain insights for your B2B service organization with the ClearlyRated experience management platform.

Delighted is the self-serve experience management platform of choice for the world’s top brands. Get employee, product, and customer feedback in minutes.

The ultimate, real-time, customer engagement tool that provides a simple way to solicit concerns and compliments from your customers.

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

A complete experience management platform to collect customer feedback, drive loyalty, and increase satisfaction with targeted surveys, prototype tests, session recording & heatmap.

Elevate your company's digital transformation with the industry's most intuitive Customer Intelligence platform.

Leverage your B2B customer data to reduce churn and increase revenue in your accounts.

Usersnap is a user feedback platform for product teams to collect issues, ideas, and surveys to scale user testing and gain confidence in product decisions. Try it for free.

Accelerate your business growth by providing stellar customer experiences. Be the brand that customers love. Begin your FREE trial to #RefineExperience

Powerful user feedback software that helps you listen and learn from your customers, prioritize features that matter, and innovate efficiently. Capture and centralize customer feedback into a single source of truth and build customizable roadmaps with the leading product feedback management platform.

Increase retention and boost customer engagement with an easy to use loyalty program built for growing businesses

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

Qualaroo simplifies the process of collecting user feedback with surveys. Signup today to get actionable UX Insights from your customers

Experience Management Platform for IT - Lead IT and Service Management with Employee Experience and use to manage your Experience Level Agreements (XLAs).

Top-rated customer feedback analytics platform. Instant insights. No setup or coding. Kapiche ingests & analyzes feedback in minutes for real customer insights.

Your top rated CSM software platform. The easiest to use, fastest to implement software to reduce churn & increase customer revenue.

Grow your MSP with CloudRadial's client management platform. Say goodbye to ticketing triage, slow growth, and rising labor costs. Join thousands of winning MSPs today!

Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

UserEvidence is the Customer Evidence Platform that lets you collect feedback, curate success stories, and create content that credibly proves the value of your product.

Client Retention. Fixed. Stop losing clients and start growing with Clientshare Pulse – the only Quarterly Business Reviews platform for B2B enterprises

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Discover Alchemer's mobile app survey tools tailored to your needs. Gather insights, enhance engagement, and drive success on the go.

Use customer satisfaction surveying to deliver exceptional customer service, gather feedback, track performance, and share reviews and testimonials.

Consistently deliver the best service your team has to offer with the industry's most powerful RMM software, along with experts who have your back.

The best collaborative platform to get feedback and creative input from clients and internal teams.

Create exceptional customer experiences at scale with Medallia

Software tools, services, and a community of peers to help MSPs grow and manage their business. Get RMM, UMM, SOC, NOC, Cybersecurity - all in one integrated platform.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Tap My Back is an Employee Recognition and Engagement software that seamlessly integrates with Microsoft Teams or Slack!

The Most Comprehensive customer support software on the market. Made for B2B teams to scale their efforts, respond faster, and do more.

With Lumoa, you see in real time what makes your customer experience better or worst. Close the loop on customer feedback with our customer experience platform.

Les meilleures entreprises utilisent InputKit pour améliorer leur expérience client, leur réputation sur le web et évaluer les performances de leurs employés!

Create professional surveys easily. Collect responses on multiple channels. Share automatically analyzed results online.

With AI feedback analysis, Syncly instantly categorizes feedback and reveals hidden negative signals. Centralize all your feedback and take proactive actions based on real time insights to elevate your five-star customer experience.

Help Desk Software For Personal And Connected Customer Service. Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter.

The customer feedback management tool that helps you understand your users needs, prioritize your roadmap, and keep your customers in the loop.

AI powered customer success platform with powerful features and automation to gather customer insights, prevent churn and delight customers.

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

When your people thrive, so does your business. Discover how to optimize and deliver employee experiences at scale to grow your people and bottom line.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

From color-coded summaries to long-game roadmaps, get features to assess, organize, and communicate technology plans in a way your MSP clients understand.

unitQ measures the quality of your products, services, and experiences in real time so you can take action on what's working and what's not with AI insights

Collect feedback in an engaging way using emojis 🗣 Integrates easily with WordPress, Shopify, Medium and more. Try it now, It's free 🎉

360 Feedback Software to conduct omnidirectional assessments of your employees. Boost productivity & drive growth with SurveySparrow’s 360 Feedback Software!

Feebee is the simple Slack based team feedback tool that is perfect for your small team or startup.

Get rid of churn, grow NRR, and make your Customer Success team a machine for growth with this platform made for CS, from the ground up

Transform thousands of user feedback into insights with our Feedback Analytics Platform and take faster product decisions

Harness the power of product reviews and customer rewards for your Ecommerce store. The easiest way to increase sales and customer retention.

Drive business success with Sogolytics, the leading feedback and experience management platform. Schedule a demo today!

Idiomatic's powerful AI-driven customer intelligence platform turns all of your customer feedback into a complete, data-driven voice of customer picture.

Collect feedback, build roadmaps and announce updates.

Alchemer is transforming insights into action with powerful experience management & survey software.

Boost your IT team's efficiency with ConnectWise Automate. Powerful RMM software that automates the technical work & improves ROI. Get a free trial!

Customer service platform for SMBs to help you serve customers faster and retain them better. Helpwise empowers agents to serve customers not tickets.

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Beamer helps product and marketing teams increase user engagement, drive product adoption, and close the feedback loop.

Easy and affordable, we offer the best ticketing system software for help desks, workflow/task management, customer service and complaint support, and more!

Understand your customer needs with our AI-powered feedback analytics platform. Save time and resources by building what customers care about.

Enhance customer loyalty with WOW24-7's outsourced customer service. Our expert customer support service ensures the best CX practices and substantial cost savings. Omni-channel & multilingual customer service outsourcing with 95+ CSAT. Prices start from $10/hour. Contact us today!

EchoSpan: The 360-Degree Feedback Company

Free survey software: QuestionPro online survey software to create surveys and questionnaires in minutes! Use our free survey platform with 80+ question-types, ready made templates, multiple survey distribution & data collection option and robust survey analytics dashboards.

SuperOps is a future-ready, unified PSA-RMM platform for modern MSPs. Break away from the bane of LegacyOps tools and unlock your MSP’s full potential.

Welcome to Feedbucket - A powerful website visual feedback tool that saves valuable time and reduce miscommunications during website development.

Employee recognition software that help set employee goals measure and improve employee performance and reward employees for a great job.

Optimize your business operations "from Quote-to-Cash" with smarter resource utilization, preventing SLA breaches, improved manageability.

The easiest IT management platform. No contracts or platform fees. Free onboarding and local support. An all-in-one RMM MSPs & IT departments love for growing their business.

ZapScale is the best customer success platform for SaaS with easy integrations, prebuilt KPIs & playbooks to proactively address customer needs, reduce churn & boost upsell

A back-of-house solution to improve kitchen workflow and communication. Keep pace during peak hours, with lower ticket times and faster table turns, providing an overall stress-free kitchen.

Maximize revenue predictability with powerful MSP PSA software. Integrated help desk, sales & marketing, procurement, time tracking & billing. Start your free trial today!

Explore ticketing and live chat solutions that simplify workflows, improve customer satisfaction, and make agents' lives easier.

An end-to-end workflow automation platform to manage plans, processes, projects and content.

Develop employees at every level and power growth and innovation with Qualtrics 360-degree feedback tool. ✓ Request a free demo today!

Analyze reviews, surveys, and support tickets in one platform that provides AI-based recommendations to improve customer satisfaction.

IrisAgent's GPT-powered agent assist helps in customer support automation, ticket tagging and routing. Boost your Net Promoter Score & speed up Mean Time to Resolution

Usetiful’s digital adoption platform improves user retention with easy-to-use product tours, smart tooltips, and onboarding checklists.

PSA, RMM & remote access for one affordable price. Syncro is the integrated business platform for running a profitable MSP.

The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.

VereQuest offers a wide range of call center support from customized e-learning and quality assurance software to outsourced quality monitoring and coaching. Differentiate your customer service, lift sales results, and deliver on your brand promise. Get in touch today for a no-obligation consultation!

Our AI text analysis software helps research and insight teams understand their audiences by transforming text into quantified insights.

Vistack.io is an AI-driven IT Service Management (ITSM) platform designed for SMBs and mid-market companies. It integrates service desk functionality with asset and SaaS management, streamlining IT operations and reducing costs.

Sertifier allows individuals and institutions to make badges with online badge generator. Include this online badge maker in your rewarding process.

Datto’s Autotask Professional Services Automation (PSA) is a powerful and intuitive cloud-based PSA platform providing a singular view of the entire business.

Discover real-time customer sentiments and emotions with our AI-powered VoC solution. Boost CX today with Artiwise!

Hubtype offers powerful Conversational Apps to transform customer service automation. Improve customer satisfaction with our innovative tools.

N-able N-sight is a complete MSP solution. RMM, remote access, ticketing, and billing to get you started in minutes - all at an outstanding price!