SmileBack Alternatives (January 2026)

SmileBack® | Customer Satisfaction Surveys | CSAT + NPS

https://www.smilebac.com/

SmileBack® is the #1 customer satisfaction platform designed for MSPs. Our CSAT + NPS tools help IT professionals collect, report and act on customer feedback

4.9/5

166+ reviews

Reviewed on:

Customer Satisfaction Survey Tool, CSAT & NPS (Net Promoter Score) Software

https://www.simplesa

.io/

Delightfully easy to use one-click CSAT and NPS surveys for MSPs and service minded professionals. Supporting surveys for ConnectWise, Autotask, Zendesk and more.

Customer experience (CX) platform – Nicereply

https://nicerepl

.com/

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Customer Feedback Tool | NPS | CSAT | PMF | SatisMeter

https://www.satismete

.com/

SatisMeter is a customer feedback tool that helps you keep an eye on customer satisfaction (NPS), monitor your product performance, and help your business grow.

Userback: User Feedback Platform with Session Replay Tools

https://www.userbac

.io/

Unlock valuable user insights and build better products with the ultimate user feedback platform. Combining in-app surveys, feedback widgets, session replays, and feature portals, Userback empowers product teams to increase conversion rates, improve retention, and delight users.

Customer Experience Management for B2B Companies

https://www.retentl

.com/

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

Customer Feedback and Survey Platform - Zonka Feedback

https://www.zonkafeedbac

.com/

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

Survicate: Effortless Survey Software

http://survicat

.com/

Survicate lets you create engaging surveys with ease, including NPS, CSAT and CES. Collect continuous customer feedback with email, web, in-product and mobile app surveys.

Customer Satisfaction Survey App | Email Survey Tools

http://www.customerthermomete

.com/

The only customer satisfaction survey answered easily from email inboxes, providing industry leading response rate feedback - never lose another customer.

Feed It Back - The Customer Experience Dashboard

https://www.feeditbac

.com/

The customer experience dashboard for hospitality operators.