SmileBack Ratings (September 2025)
This page breaks down SmileBack ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand SmileBack’s overall reputation. This data-driven overview will show you exactly how SmileBack is rated - including how it compares to competitors.
SmileBack's Overall Rating Summary
- Average Rating:4.9/5
- Total Reviews:166 reviews
- Sources:G2, Capterra, Trustradius, Softwareadvice, Getapp, Facebook
- Last updated:September 1, 2025
SmileBack Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.8/5 | 34+ reviews | 01.09.25 |
 Capterra | 4.9/5 | 35+ reviews | 01.09.25 |
 Trustradius | 5/5 | 22+ reviews | 13.01.25 |
 Softwareadvice | 4.9/5 | 35+ reviews | 01.09.25 |
 Getapp | 4.9/5 | 35+ reviews | 01.09.25 |
 Facebook | 5/5 | 5+ reviews | 05.08.25 |
What is SmileBack?
SmileBack® is a customer feedback system designed specifically for MSPs, focusing on Customer Satisfaction (CSAT) and Net Promoter Score (NPS) to provide instant feedback, optimize service, and improve client experience. It integrates seamlessly with existing systems, automates repetitive tasks, and offers features like custom-branded surveys, real-time metrics, and actionable insights to enhance operational efficiency and customer retention. SmileBack® has helped over 1,000 customers achieve high response rates and leverage feedback for business growth.
🤔 SmileBack vs Competitors: How Do Ratings Compare?
Check out SmileBack AlternativesFrequently Asked Questions
How trustworthy is SmileBack?
According to Capterra and G2 review sites SmileBack holds ratings of 4.9/5 and 4.8/5 respectively from 69 reviews, highlights excellent reputation and user approval as of September 2025.
How many stars is SmileBack rated?
SmileBack has an average star rating of 4.9 out of 5 stars based on average of 166 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from SmileBack public reviews pages on platforms: G2, Capterra, Trustradius, Softwareadvice, Getapp, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for SmileBack is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.