Observe.AI Alternatives (September 2025)

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Transform omnichannel contact center performance by automating call quality monitoring, behavioral analysis, and agent coaching.

Self-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.

Automate your call center and provide more personalized, intuitive, and AI-driven customer service interactions.

The #1 Real-Time Guidance Platform for Contact Centers powered by AI. Help agents say the right thing on every call. Learn More.

Tethr is a research-backed conversation analytics platform that delivers automated insights from your customer conversations.

Verint Speech Analytics helps you to transcribe & analyze millions of calls, discover customer insights & improve contact center performance

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Enhance CX, evaluate agent performance, rapdily transcribe 100% of calls and improve quality assurance standards

Verloop.io provides Conversational AI solution for customer support automation. Explore our Conversational AI platform to deliver delightful support experience.

A Contact Center Automation platform to resolve customer service conversations across voice, text and chat.

Boost your self-service rates and reach new heights of customer satisfaction using our end-to-end conversational AI platform!

Haptik helps enterprises manage the customer lifecycle with Generative AI-powered Conversational CRM to streamline support, boost marketing & fire up sales

Dialpad Ai Contact Center is a robust, easily scalable customer service software with AI-enabled real-time assist, sentiment analysis, and more. Get a demo >>>

Conversation Intelligence Software that unlocks your revenue potential. Jiminny's AI-powered software records, analyzes & boosts sales with actionable insights.

With Dialpad, you can connect teams, build ROI, and support customers—all with one Ai-powered app.

The only AI platform that delivers enterprise solutions for call center compliance, real-time conversation intelligence, and call sentiment analysis into every conversation.

Loris gives you the answers you need to make better CX decisions, from why customers are contacting you to how well your teams are resolving issues.

Enthu's conversation intelligence software helps you improve contact center performance without listening to even a single call. Experience it now.

With conversational AI we evolve the relationship of companies with their customers : Conversation Assistants, Speech Analytics, Collection, SAC, Qualified Leads.

Make CX fly with employee-centric AI. For contact center operators that want to amplify their teams with AI, rather than replace them.

Voyc Conversation Intelligence & Compliance Monitoring software monitors 100% of customer interactions, sends alerts and provides MI reports. Get a free demo now.

Autonomous agents enhance contact center efficiency, automating tasks and improving customer interactions for seamless support.

Optimize contact center operations and elevate the customer experience with the leading automated quality monitoring solution.

Check out Quiq's AI-powered conversational CX and business messaging platform. Schedule a live demo or contact us today.

LivePerson's Conversational AI platform helps brands embrace digital-first customer conversations for better scale, engagement, and results.

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

The fastest, real-time call guidance software that is configurable to your team. It's time to avoid issues before they occur with Abstrakt.

Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!

Transform your sales and customer success teams. Record calls / customer meetings, review AI-curated reels of key meeting moments, human-level summaries / notes. Coach and collaborate with meeting insights.

Unlock AI-driven insights for your business growth with Spiky. Streamline workflows, gain data-driven intelligence, and achieve success today.

3CLogic transforms CX and EX with globally available AI and contact center solutions, built to enhance CRM and Customer Service Management platforms.

SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time.

Ender Turing assists you in identifying business trends, offering the opportunity to make informed decisions aligned with your strategic objectives.

Elevate Your Brand and Improve Customer Loyalty with Best in Class Contact Center Solutions and Workforce Performance Software in the Cloud.

Marchex Call Tracking, Call Analytics, Text Messaging & SMS for Businesses. AI Powered Call & Text software for Sales & Marketing Teams.

Kore.ai automates front-office and back-office interactions for every industry by deploying conversational AI-first virtual assistants and process assistants.

Our Generative AI Solutions & ChatGPT for Enterprise Helps Automate Workflows For IT, HR, Customer Support, Sales and Operations At Scale!

Talkdesk is a global cloud contact center leader for modern AI-powered customer service that is trusted, flexible, and innovative. Get a demo today.

Spotlight.ai offers a new generation of AI boosting your sales productivity and pipeline predictability. Automate sales qualification, capture structured data, evidence, and customer voice straight from calls. Zero touch CRM updates, bringing evidence to every qualifier. Automated follow-ups with next steps, gaps, customer-facing decks and status reports. Sales Intelligence | Value Selling | Conversational Intelligence

Unlock the full potential of your phone calls. Learn how Invoca’s analytics and automation help businesses win more new customers for less money.

Salesken: The Sales AI expert for better revenue insights. Empower your team and close more deals faster. Find out more at Salesken.com.

Analysis from call recordings, real-time AI assistance to answer questions and use upsells opportunities and AI voice-bot for simple repeatable calls. Premiere Enterprise software

Maximize the Impact of Every Customer Interaction: Gain Meeting, Account, and Portfolio Insights

The newest Playvox solution uncovers actionable customer insights by analyzing conversations from every ticket, survey, and digital interaction. Welcome to

MeetRecord helps sales teams to capture insights from calls to win more details and build high-performing teams using end-to-end coaching automation.

Automate your customer service process with an advanced AI-driven platform from DeepConverse. Improve customer experience and growth with our AI solution.

Boost your business with CiaraAI’s advanced AI solutions tailored for sales and customer support.

Make every interaction count! Leverage Chorus' conversation intelligence backed by ZoomInfo's leading B2B data to distill premium insights from sales calls.

Use AI to transform your customer interactions. Turn ordinary conversations into extraordinary and value-driven exchanges, and ensure that every interaction, whether with artificial agents or humans, is productive and memorable.

CallTrackingMetrics lets you track and attribute online and offline leads and get the comprehensive data you need to make confident marketing decisions.

eGain Sales Advisor, powered by an awarded AI reasoning technology, knowledge, & contextual offers, helps all sales reps perform like star agents.

Five9 delivers the most reliable cloud contact center that empowers organizations to deliver extraordinary customer experiences. Request a demo!

Grain is the free-to-use Conversation Intelligence platform to coach your reps, close more deals, and optimize your playbook.

The only end-to-end customer engagement platform powered by proven conversational and generative AI technology.

Less admin & more sales for sales reps. The AI-powered conversation intelligence platform records, transcribes, and analyzes meetings to provide insights & tailored training recommendations to every sales rep. It automatically updates CRMs and other systems and provides a perfect follow-up email after each meeting.

Transform businesses into AI-first organizations

Call centre software with AI-driven conversation intelligence for leading customer support teams

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

Eliminate support inefficiencies and spot granular consumer insights. Less churn. Better products. More accurate Business Intelligence.

Lower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

Verse.ai converts leads with AI-powered SMS conversations. Automated SMS messages keep prospects engaged and increase conversion rates.

Enhance lead conversion with Conversational AI. Automate revenue interactions, engage at scale, and interact via Email, Chat, SMS.

Deliver a superior customer experience with generative AI powered chatbots and live chat for customer service. Get Started Free

AptEdge's AI Customer Service transforms apps into answers for your agents. Automate your support process with AnswerGPT to Improve Productivity by 67%.

Enhance agent efficiency and effectiveness with our AI-powered solution that seamlessly integrates into your agent workspace platform.

Espressive's AI-driven automation elevates workplace support for enterprises, enhancing productivity & satisfaction from day 1.

Convirza’s call tracking and conversation analytics tools are your end-to-end solution for monetizing calls and decoding conversations.

IrisAgent's GPT-powered agent assist helps in customer support automation, ticket tagging and routing. Boost your Net Promoter Score & speed up Mean Time to Resolution

AI transformation partner for enterprises, driving increased revenue, reduced costs, and enhanced customer experience with Exotel solutions.

Capture leads, automate chats and converse to convert across WhatsApp, email, social media with the top AI-powered customer conversation management software.

Playvox Quality Management (QM) helps contact centers improve service as they scale. From setting goals to workload assignments, go beyond QA.

Dialpad Ai Sales is a cloud-based, Ai-enabled sales outreach software that helps reps work a high volume of calls efficiently and close more deals. Get a demo >>

Build AI-powered chatbots to automate customer acquisition, marketing, commerce, and support to maximize customer lifetime value and reduce the cost of service

Our contact center automation platform integrates easily with your ACD and WFM systems, offering real-time support to frontline agents.

Conversational AI can protect your staff from repetitive calls and messages, improve customer engagement and stretch operational dollars. Book a demo with Hyro.

Engage AI empowers LinkedIn power users with Generative AI. Craft meaningful LinkedIn comments and content that allow you to stand out, break the ice, and start conversations even with prospects who are usually unresponsive to calls, messages, and emails.

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

Orum is the AI-powered Live Conversation Platform to supercharge sales activity, connect teams, and drive more revenue

Win every revenue critical moment with Clari Copilot's actionable conversation intelligence. Use Clari Copilot to record, transcribe and analyse calls; scale coaching and close more deals.

Revenue.io (formerly ringDNA) is the complete AI Sales Engagement and Conversation Intelligence Platform with real-time guidance.

Elevate your call center with valuable insights to enhance customer satisfaction, agent productivity, and operational efficiency. Works with Mitel, Genesys Cloud, RingCentral, and more.

Infinity's call analytics solution helps you improve marketing campaign performance, accelerate sales, streamline operations, and nail CX.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

Elevate your customer experience strategy with our AI-led CX transformation platform. Explore the future of customer experience innovation.

Eclipse AI unifies and analyses your omnichannel voice-of-customer data and gives you actionable intelligence to drive retention

Make your employees’ lives easier with Genesys Cloud EX. Get an all-in-one employee experience solution. Discover better EX today.

Make and receive calls using powerful call center software connected to your favourite business tools.

Zenarate AI Coach is the simulation training software for improving agent performance during live customer and prospect engagements.

Salevant introduces Yog GPT which helps you handle customer queries like a pro. Try our AI Assistant to meet every customer expectation and empower a team to be 10x more efficient.

Elevate your software with our advanced real-time verbal conversational AI and research tools.

Supercharge your customer experience with Local Measure's advanced contact center software. Elevate your customer service and boost satisfaction.

Verint Quality Bot helps you automate the entire quality management process, from scoring evaluations to assigning agent coaching regardless of the channel.

Powered by innovative technology and a human-forward mission, our customers see greater returns, find efficiencies, and report an increase in employee and customer retention.

Automate and streamline your sales outreach process with happysales.ai. Our AI-powered platform helps you write high-converting emails quickly and easily, while also improving the efficiency of your sales team. Join private beta!

SQM’s Customer Service QA Software is a single platform that helps call centers reduce costs and improve agent engagement and customer experience.