Medallia Digital Experience Analytics (DXA) Alternatives (September 2025)

Create exceptional customer experiences at scale with Medallia

Help remote and in-house contact center teams stay engaged and deliver great customer experiences.

Medallia Concierge is an intelligent text and in-app messaging solution that personalizes, and elevates customer experiences and builds loyalty.

InMoment's text analytics software includes sentiment analysis and verbatim analysis capabilities to help you understand your customer feedback.

Harness data-rich insights across transactions, surveys, and foot traffic with Sense360 by Medallia, the leading consumer behavior insights platform.

The global leader in digital experience intelligence and analytics, Contentsquare helps optimize and improve your users digital experience.

Improve UX and conversions with digital experience analytics! Use session replay, heatmaps, and feedback to improve website user experience

Turn Customer & Employee Feedback into Actionable Insights with Experience.com. Capture real-time feedback, manage reviews, elevate brand reputation, and unlock valuable insights. Find and refer the best professionals.

Optimize your digital strategy with Quantum Metric's real-time analytics platform. Improve customer experiences and increase conversions.

Glassbox provides digital customer experience analytics for web and mobile apps. Drive revenue, profitability & loyalty with optimized digital CX.

Drive business success with Sogolytics, the leading feedback and experience management platform. Schedule a demo today!

Hear every customer’s voice, fix every broken experience, and increase customer loyalty and spend with Qualtrics XM.

Integrate customer signals, gain deeper insights, and take informed action with the world’s most recommended CX platform.

Zonka Feedback is an omnichannel Customer Feedback Software and Survey App to measure real-time CX Metrics like Net Promoter Score (NPS Surveys), CES & CSAT.

Build better products by turning your user data into meaningful insights, using Amplitude's digital analytics platform and experimentation tools.

Build better products by turning your user data into meaningful insights, using Amplitude's digital analytics platform and experimentation tools.

We translate your visitors' experiences into numbers, recognize their behaviour patterns all along the customer's journey and provide instant actionable insights. No more Data SPAM

With Medallia video, capture richer insights from your customers and bring their stories to life while driving ROI for your business.

Looking to understand your customer's journeys? Click to discover Adobe Customer Journey Analytics to stitch and analyze cross-channel data.

Deliver personalized experiences to connect with customers everywhere with Adobe Experience Cloud — Marketing, analytics, advertising, commerce, & more.

Engage with your customers at scale on digital channels, including private messaging, communities, email, live chat, and voice self-service.

Discover UXCam, the mobile app analytics platform that offers in-depth insights, heatmaps, and session recordings to optimize your app. Try UXCam today!

Understand user experiences deeply by analyzing the behavior of your mobile app users. Find ideas to reduce churn and improve app conversions with mobile app session recordings and heatmaps.

Forsta offers cutting-edge solutions in Customer Experience and Market Research Technology. Specializing in comprehensive CX, enterprise feedback management, VoC, VoE, Qual, Quant, and Data Visualization, we deliver rich, global research and insights.

Discover UXPressia's suite of customer experience tools and user journey mapping solutions. Create exceptional UX maps and personas online with our ultimate platform and management software trusted by Waters, Michelin, Accenture, Siemens, and others.

AskNicely helps service businesses measure their customer experience, motivate frontline teams, and see the impact on the bottom line.

Empower everyone in your organization to rapidly collect, analyze and act on business insights at scale with CoreXM.

When your people thrive, so does your business. Discover how to optimize and deliver employee experiences at scale to grow your people and bottom line.

Discover Omind.ai's Experience Platform Management Software. Elevate customer satisfaction and fuel business growth with seamless experiences and lasting connections.

SentiSum's AI engine extracts granular customer insights from every support conversation, phone call, and customer experience program in real time.

Optimize user experience with Germain UX's advanced monitoring, insights and session replay features. Unlock valuable insights for enhanced performance and troubleshooting. Explore comprehensive documentation for seamless implementation.

A complete experience management platform to collect customer feedback, drive loyalty, and increase satisfaction with targeted surveys, prototype tests, session recording & heatmap.

We're the experience optimization partners pushing brave ideas from the inside out. The only digital experience platform you need.

Elevate your brand in the Arab market with Lucidya: Use AI for social insights, benchmarking, and product development to stay ahead.

Improve product experiences and user adoption with product analytics, in-app engagements, and comprehensive customer feedback.

Unlock the value of your contact center and improve customer experience with the industry's most powerful conversation intelligence platform.

Discover how Avaya's contact center expertise and solutions help transform your organization’s customer experience objectives into measurable results.

Send NPS, CSAT & CES surveys to your clients and start gathering, analyzing, and acting on the received customer feedback.

Chattermill uses AI to unify and automatically analyze your customer feedback data to give you the insights you need to understand the voice of your customers.

Verint Speech Analytics helps you to transcribe & analyze millions of calls, discover customer insights & improve contact center performance

Real-time customer experience analytics for enterprises and high-stake decision makers. Never lose a customer again. Book a demo!

SessionStack empowers e-commerce businesses to boost their conversion rates through actionable, AI-driven insights.

The data you need to give the experiences they want. Your central hub for customer data.

With Lumoa, you see in real time what makes your customer experience better or worst. Close the loop on customer feedback with our customer experience platform.

Pendo’s product experience and digital adoption solutions help companies become product led and deliver digital experiences users love.

Create a single community destination that allows your customers to self-serve resources with forums, groups, federated content, and gamification.

Enterprise-level digital analytics and customer engagement platform that helps enhance every customer interaction with data-driven insights.

Collect immediate customer feedback with the Nicereply CX management platform. Use one-click CSAT, CES & NPS surveys & increase the volume of insights you receive.

Build relationships that last with the only AI purpose-built platform for customer experience (CX)

Power customer-centric interactions between consumers and brands in real-time

Sprinklr Insights helps you understand customer sentiment, predict potential crises, and analyze market trends. Create insight-driven strategies that perform!

VWO Insights is a behavior analytics platform with a comprehensive suite of tools, including session recordings, heatmaps, surveys, form analytics, and funnel analytics. Enhance user experience and drive growth for both websites and mobile apps.

Top-rated customer feedback analytics platform. Instant insights. No setup or coding. Kapiche ingests & analyzes feedback in minutes for real customer insights.

Discover a behavioral data platform that surfaces user sentiment buried between clicks to create better products that win loyal customers for life.

Make your employees’ lives easier with Genesys Cloud EX. Get an all-in-one employee experience solution. Discover better EX today.

Analyze reviews, surveys, and support tickets in one platform that provides AI-based recommendations to improve customer satisfaction.

Heap is the only digital insights platform that shows everything users do on your site, revealing the "unknown unknowns" that stay invisible with other tools.

Boost your customer loyalty with CROSS CX, the intuitive, high-performance software for lasting customer relationships. Find out more now!

AI for contact centers and CX. Turn customer feedback into insight. Machine Learning, Sentiment Analysis, Self Adapting Analytics and Automation. Free Trial.

Discover Cemantica, leading customer experience management software designed to empower CX strategies with advanced journey maps and VoC integration.

Create highly personalized, intent-driven experiences that drive more conversions with Acoustic Connect.

Nextiva unites every conversation along the entire customer journey. One business communication platform for voice video, chat, social media, and email.

Build reputation and gain insights for your B2B service organization with the ClearlyRated experience management platform.

Used at over 20,000 business locations to survey, collect, and analyze customer engagement and customer feedback. Improve client retention with us!

Design customer journey mapping and customer experience. Tool to capture the current experience along with collaborating and sharing feedback for mapping persona, empathy and customer journey.

Elevate your company's digital transformation with the industry's most intuitive Customer Intelligence platform.

Accelerate your business growth by providing stellar customer experiences. Be the brand that customers love. Begin your FREE trial to #RefineExperience

Execute your cross channel marketing strategy with MoEngage’s insights-led customer engagement platform. Leverage the power of personalization with MoEngage.

SiteSpect is the A/B testing and optimization solution where you can A/B test your ideas, discover insights, and personalize the entire customer journey.

Sprig is an all-in-one product experience platform that empowers teams to optimize product adoption, retention, and satisfaction at scale. Next-gen companies like PayPal, Figma, and Dropbox rely on Sprig’s AI-powered platform to unlock their product’s full potential.

Experience Management Platform for IT - Lead IT and Service Management with Employee Experience and use to manage your Experience Level Agreements (XLAs).

Turn your contact center into a customer experience powerhouse and hub of ai-driven business insights with powerful customer care software.

Feedbackly - the only customer feedback platform with automated CX software, Education, Consulting, and industry-leading knowledge.

Elevate Your Brand and Improve Customer Loyalty with Best in Class Contact Center Solutions and Workforce Performance Software in the Cloud.

It’s all in the name – at MarketResponse we make sure you’re in tune with your market. With us, you’re ready to respond quickly and effectively to current trends and to the changing needs of your target audience. We’ll also help you carve out unique space for your brand and guide you in the creation of outstanding customer and employee experiences. What’s more, we ensure you stay relevant thanks to data driven digital campaigns and state-of-the-art marketing and research technology.

Qualee Technology is the future of digital talent engagement. Our cloud-hosted, client-branded, mobile app solution delivers uniquely engaging experiences.

Maximize your digital performance with Digital Experience Monitoring. Get detailed insights on how users interact with your web applications and optimize their experience from end-to-end.

Understand your audience for better marketing decisions and ROI. Get website & marketing analytics anywhere in the customer journey with Adobe Analytics.

Elevate your call center with valuable insights to enhance customer satisfaction, agent productivity, and operational efficiency. Works with Mitel, Genesys Cloud, RingCentral, and more.

We partnered with 800+ media brands to engage, convert & monetize their digital audiences. Check out our community engagement solutions!

Put community at the center of your market and experience research to get better customer insights and deliver better customer and user experiences.

HCL Digital Experience: The trusted platform to build personalized customer, business, and employee experiences. Drag-and-drop tools, 2000+ APIs, cloud deployment and more.

Powered by innovative technology and a human-forward mission, our customers see greater returns, find efficiencies, and report an increase in employee and customer retention.

Free survey software: QuestionPro online survey software to create surveys and questionnaires in minutes! Use our free survey platform with 80+ question-types, ready made templates, multiple survey distribution & data collection option and robust survey analytics dashboards.

Welcome to Tealium – the leader in real-time customer data integration and management. Harness the power of your data with our comprehensive suite of solutions and insights to drive meaningful customer experiences. Explore how Tealium empowers businesses to connect, manage, and leverage data across every touchpoint in real-time.

Contentstack is the foundation you need to successfully adopt a composable digital experience architecture at any scale. We’ve paved the composable way, removing complexities and providing the technology, expertise and support you need. Legacy martech platforms can be retired, unleashing DX innovation with a tremendous ROI.

Acquia provides the leading cloud platform for building, delivering, and optimizing digital experiences.

Supercharge your customer experience with Local Measure's advanced contact center software. Elevate your customer service and boost satisfaction.

Defining a new features or optimizing a product? Product usage analytics software helps make data-drive decisions easy by collecting and analyzing usage metrics

A Lead generation, Visitor Tracking, Website analytics and real time engagement software. Get Quality companies and connect with the prospects.

Sitecore offers an industry-leading digital experience platform that allows brands to create, build, manage, and deliver standout content along every touchpoint of the customer journey.

Powerful user testing platform to get real customer feedback remotely. Improve UX (User Experience) and usability for your websites and apps.

Build your very own omnichannel customer engagement platform with a no-code builder or customize it with Video, Voice, SMS, and chatbot APIs from EnableX.

A new-generation digital unified CX management platform that helps you transform your business online & build lasting relationships with your customers

The Genesys Cloud CX contact center platform empowers your business to provide exceptional service across the customer journey. Discover great CX today.

Whether you're focused on UI, UX Research, Design, or CX, with the UserTesting Platform you can get customer feedback to improve digital experiences and drive innovation

We turn liability waivers into something more: a better experience for your customers, and a better business for you. Request a free demo.

A global leader in audience insights, data and analytics, Nielsen shapes the future of media with accurate measurement of what people listen to and watch.

Let us help you uncover customer insights and create high-performing experiences in the blink of an eye.