Shelf Ratings (September 2025)
This page breaks down Shelf ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Shelf’s overall reputation. This data-driven overview will show you exactly how Shelf is rated - including how it compares to competitors.
Shelf's Overall Rating Summary
- Average Rating:4.8/5
- Total Reviews:519 reviews
- Sources:G2, Capterra, Trustradius, Producthunt, Gartner, Getapp, Softwareadvice, Shopify
- Last updated:September 1, 2025
Shelf Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.7/5 | 139+ reviews | 01.09.25 |
 Capterra | 4.8/5 | 106+ reviews | 08.06.25 |
 Trustradius | 5/5 | 10+ reviews | 08.06.25 |
 Producthunt | 5/5 | 23+ reviews | 06.03.25 |
 Gartner | 4.5/5 | 6+ reviews | 01.09.25 |
 Getapp | 4.8/5 | 106+ reviews | 08.06.25 |
 Softwareadvice | 4.8/5 | 106+ reviews | 08.06.25 |
 Shopify | 5/5 | 23+ reviews | 06.03.25 |
What is Shelf?
Shelf combines Generative AI with a modern SaaS infrastructure to keep your organization’s knowledge accurate, up-to-date, and trusted, delivering better answers to agents and customers. Shelf’s technology optimizes knowledge from any source, assesses content quality, and delivers consistent answers to agents, chatbots, and customers. Key products include NextGen KMS, Search Copilot, Content Insights, Answer Assist, and Self Service, all designed to enhance knowledge management and improve customer satisfaction.
🤔 Shelf vs Competitors: How Do Ratings Compare?
Check out Shelf AlternativesFrequently Asked Questions
How trustworthy is Shelf?
According to G2 and Capterra review sites Shelf holds ratings of 4.7/5 and 4.8/5 respectively from 245 reviews, indicating a strong level of trust and satisfaction among users as of September 2025.
How many stars is Shelf rated?
Shelf has an average star rating of 4.8 out of 5 stars based on average of 519 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Shelf public reviews pages on platforms: G2, Capterra, Trustradius, Producthunt, Gartner, Getapp, Softwareadvice, Shopify. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Shelf is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.