Segment Ratings (September 2025)
This page breaks down Segment ratings from all verified review sources to give you a clear, unbiased view of what real users think in September 2025.
We’ve aggregated the latest scores from all major platforms like Trustpilot, G2, Capterra and many more to help you understand Segment’s overall reputation. This data-driven overview will show you exactly how Segment is rated - including how it compares to competitors.
Segment's Overall Rating Summary
- Average Rating:4.5/5
- Total Reviews:1,130 reviews
- Sources:G2, Capterra, Trustradius, Gartner, Shopify, Producthunt, Trustpilot, Getapp, Softwareadvice, Facebook
- Last updated:September 1, 2025
Segment Ratings by Source
| Platform | Rating | Reviews | Last Update |
|---|---|---|---|
 G2 | 4.5/5 | 561+ reviews | 01.09.25 |
 Capterra | 4.7/5 | 72+ reviews | 01.09.25 |
 Trustradius | 4/5 | 105+ reviews | 01.09.25 |
 Gartner | 4.5/5 | 93+ reviews | 01.09.25 |
 Shopify | 5/5 | 68+ reviews | 06.04.25 |
 Producthunt | 4.8/5 | 57+ reviews | 07.07.25 |
 Trustpilot | 3.3/5 | 2+ reviews | 01.09.25 |
 Getapp | 4.7/5 | 72+ reviews | 01.09.25 |
 Softwareadvice | 4.7/5 | 72+ reviews | 01.09.25 |
 Facebook | 3.7/5 | 28+ reviews | 04.05.25 |
What is Segment?
Twilio Segment is a leading customer data platform powered by CustomerAI, enabling businesses to unify and enrich customer data for real-time insights and personalized experiences. It offers features like identity-resolved profiles, 450+ pre-built connectors, and AI-driven tools for optimizing ad spend, cross-sell, and upsell opportunities. The platform supports data engineers, marketers, and product managers with enterprise-grade infrastructure, predictive AI, and extensive integrations to enhance customer interactions and drive conversions.
🤔 Segment vs Competitors: How Do Ratings Compare?
Check out Segment AlternativesFrequently Asked Questions
How trustworthy is Segment?
According to G2 and Trustradius review sites Segment holds ratings of 4.5/5 and 4/5 respectively from 666 reviews, indicating that users consistently find value and reliability in the platform as of September 2025.
How many stars is Segment rated?
Segment has an average star rating of 4.5 out of 5 stars based on average of 1,130 reviews as of September 2025.
Where does the rating data come from?
The ratings are pulled from Segment public reviews pages on platforms: G2, Capterra, Trustradius, Gartner, Shopify, Producthunt, Trustpilot, Getapp, Softwareadvice, Facebook. We update these ratings monthly to ensure they reflect the most current customer feedback.
How overall average rating for Segment is calculated?
The overall average rating is calculated by taking the weighted average of all ratings, using the total reviews count from each platform as the weight.